Several years ago, I had an issue with an aging heat pump. Peter's team had been out for the semi annual check up and all was running fine. The temp dropped significantly & Dec 23rd, I had no heat pump. I called Prime, Peter verified that I had an alternate heat source & he came & fixed our unit on Christmas Eve. Now that's what I call great customer service.
We started doing business with Prime back in 2009 and refuse to call anyone else. They have always been fair, prompt and professional. They stand behind their work, always making sure we're satisfied as well as educated. We can't say enough good things about Peter and his team and their devotion to quality of work and customer satisfaction!
Peter has always been very responsive and punctual when it comes to service. He is very thorough when he comes out on a call. I trust what he says when he tells me what’s wrong. He doesn’t just “put Freon in it” and call it a day. He finds the issue. Prime is and will continue to be one of my first calls when it comes to HVAC systems.
After a bad experience from the first company that was sent to check my HVAC system, they finally sent the right company in PRIME HVAC. Pete determined the problem right away, had the solution and performed all the repairs quickly. My appointment for system replacement was between 8-9 am, he and his crew were here at 8:00 and started the work immediately. Very professional and are very careful with your home in all aspects. Peter and his team work well together and are total professionals. Highly recommend PRIME for any and all your HVAC needs and whatever else they do.
Mary Savage
Several years ago, I had an issue with an aging heat pump. Peter's team had been out for the semi annual check up and all was running fine. The temp dropped significantly & Dec 23rd, I had no heat pump. I called Prime, Peter verified that I had an alternate heat source & he came & fixed our unit on Christmas Eve. Now that's what I call great customer service.
Bryan Nematpour
Great professional experience! Peter is awesome, and him and his crew are my dogs new best friends.
Fancy Camper
Very competent technician, explained every step in detail.
Tara Grignano
We started doing business with Prime back in 2009 and refuse to call anyone else. They have always been fair, prompt and professional. They stand behind their work, always making sure we're satisfied as well as educated. We can't say enough good things about Peter and his team and their devotion to quality of work and customer satisfaction!
Jim Hartnett
Same day service. Took the time to explain and answer my questions. Had the parts needed. Repaired on first trip. Outstanding service.
Fiorella Cool
Thank you Peter for fixing the air. I texted last night and he was at my house this morning. My air is running great now., Great service!
Daniel Byrd
Peter has always been very responsive and punctual when it comes to service. He is very thorough when he comes out on a call. I trust what he says when he tells me what’s wrong. He doesn’t just “put Freon in it” and call it a day. He finds the issue. Prime is and will continue to be one of my first calls when it comes to HVAC systems.
James Fox
After a bad experience from the first company that was sent to check my HVAC system, they finally sent the right company in PRIME HVAC. Pete determined the problem right away, had the solution and performed all the repairs quickly. My appointment for system replacement was between 8-9 am, he and his crew were here at 8:00 and started the work immediately. Very professional and are very careful with your home in all aspects. Peter and his team work well together and are total professionals. Highly recommend PRIME for any and all your HVAC needs and whatever else they do.
Suzi Carlile
Arthur and Payton did a wonderful job and they were very fast and professional
Dane Pridgen
Great communication, responsiveness, updates throughout the inspection. Prompt and professional. Look forward to working with again.