J & E Heating and Cooling LLC

We couldn't be happier with J&E Heating and Cooling! We had several workers come through over the course of two days - Juan, Luis, Gabriel, Ryan, & Steve (forgive me if I've forgotten someone). ALL of these gentlemen were professional, polite, and hardworking. They were a pleasure to have in our home and they did an outstanding job! We're so happy to have a new, highly efficient furnace (with an integrated humidifier) and water heater. J&E, you have relieved so many concerns for us. THANK YOU!!

Very quick and professional. They replaced both the furnace and water heater. 3 months later when we had a problem with the water heater they showed up in 3 hours and got us hot water again.

Steve Ryan and Diego was very professional working on my home for the last two days. They was very knowledgeable and helpful. They explained everything so I can understand it.

Our AC went out this summer in the middle of a streak of 90 degree days. I requested J&E Heating and Cooling through our home warranty company because I heard about their reputation of having very skilled and knowledgeable staff. Let me say they didn't disappoint. The technician that stopped by was very polite and professional and was able to get our AC back up and running in a very short amount of time. I'm very satisfied with it this company A+

J&E and Juan (specifically) is an honest, reliable and thorough heat & cooling specialist. I first used J&E last year when I had a new unit installed (by another company). We started to have problems with the new unit almost right away. There was significant humidity. I called the other company several times and they said everything was “fine”. It wasn’t. My house was like a sauna. I found J & E on Nextdoor. Several neighbors highly recommended. From being on time to quickly identified the issue and fixed it. Juan has always been on time, reasonable, honest and trustworthy. He came back once again when I had my heater just stopped working (right before the huge winter storm). He fixed the issue but needed to come back with the new part. Again he said it was fixed but was could not guarantee that it would not happen again unless the part was replaced He was honest- and after the storm. He contacted me to get it fixed permanently. I highly recommend J & E and you should give them a call if you need help with your air con/ heater.

J & E Heating and Cooling is the best! My furnace stopped working on a cold Sunday late afternoon. I called and immediately they contacted a Service Tech to be at our home within 30 minutes. He was extremely friendly and immediately assessed the situation. He informed us he would need to get a major part first thing in the morning. He provided a couple space heaters for us to use. First thing in the morning he drove an hour away with non plowed streets after a snow storm to get the part. He called an reassured us he will be there to fix it. Matt did a great job and has great customer service! I would recommend everyone to use this company. Thank you Zulma and Junior!

Our warranty provider sent this company to fix our central air today. Another company was supposed to come a week from now, but we have a baby in the house and needed the work to be expedited. They transferred us to this company and they came and fixed our air the same day!! Gerardo was very professional and kind. We appreciate you coming so quickly to fix our A/C. We are so grateful for the amazing customer service! I will definitely be recommending you guys to everyone I know!!

Had a coupon from Spring and called them, estimate guy showed up 2 hours later. The old system was 42 years old and I knew it was on borrowed time. Well, time ran out Thursday morning. Friday morning a 4 crew team arrived and had a complete system functioning by 3 pm.
I expected at higher total cost but was extremely pleased my total was below 6 G's. A well prepared group of installers just working their tails off.

J&E was chosen through our Homeowners Insurance. After an hour passed the time frame in which I was told they would come, I called to see what was going on. Whomever answered their phone seemed confused and said he would call me back. A few minutes later he said the crew was running late in another city and would be there an hour later. Which is fine, I just would have appreciated a call to let me know they were running late. Then when the crew did get there, I opened the door and the guy didn't say hello or introduce himself, just asked immediately if there was a better entrance to deliver the new furnace. Customer service was lacking in all of the guys that arrived for the job.

Product wise, it seems ok. Furnace is running well, they disposed of everything and it looks like a clean job. They did cut the wires to the humidifier, took the pipes off, but left the humidifier and didn't let me know that was going to happen.

All in all, I'd give 3 stars since the job itself was done well, but customer services goes a long way! If they would have been a bit more personable, I'd probably be open to referring them or calling again if I have a need.

Got home from work on a cold day in winter. The friendly dispatcher had someone to my house within an hour. The professional and honest technician was not able to solve it that night, but went back to the shop and brought me a couple of space heaters to use for the evening. The next day, he returned early in the morning and had the furnace working quickly. Feel fortunate I found them, wish all companies would treat their customer this way...highly recommended.