Seider Heating, Plumbing & Electrical

I had a new furnace and air conditioner unit installed (Goodman) and within 1year the AC system failed. I was told by Seider owner Todd Seider that this was a top of the line unit. They sent out Corey, a repair technician , who stated that the unit was defective. They sent out a Goodman rep along with Corey and they inspected the unit and agreed to replace the entire unit within a month due to covid. A month later Todd Seider refuse to replace the unit and instead said that the hard start kit they put on the BRAND NEW unit was sufficient and all they could do. My name is Anthony Hawkins and if anyone is considering buying anything from here please contact me first at [email protected]. I will be contacting an attorney to help with this situation. Please don't be conned by this company like I was. We spent $4000.00 on a faulty unit.
Update: The owner Blake Seider reached out to me and apologized for the inconvenience and made things right. I was very impressed with his kindness and professionalism. We all make mistakes and it takes a real professional company, who are committed to customer service to step up and make things right. Again I would like to thank Blake and Seider for their kindness, understanding and professionalism.

Needed gas lines run to the outside. Mike from Seider came out right away, spec'd and priced the job. The job was scheduled very quickly with a short turn around. Eddie was our installer. He was very polite, courteous and efficient. Very happy with their work. All around a great experience with Mike and Eddie.

I have used Seider for my hot water heater and furnace. Great company, straight forward and good reliable work. Had an emergency plumbing issue at my house on a weekend. Mike from Seider was over super quick to take care of the problem. This company understands customer loyalty and will treat you well. I definitely recommend them.

Jason did a great job. He arrived within the scheduled time. He did the work quickly and professionally. He cleaned up after himself and explained the work he did as he went through the invoice.

We feel very taken care of with Seider Co. they have given us quality service and products. John, in particular, was very helpful and compassionate to our situation. He was very informative of what would be the best product for our home. They really stand behind their product and deliver the absolute best in services.

For some reason, my furnace didn't start this fall after working fine last winter. I had a local heating and cooling company come over and try to find the problem but, after several hours and lots of different repairs, couldn't fix the furnace. So I called Seider and they sent over their repair guy Brandon. He fixed the furnace in 10 minutes!!!! Wow - I was so impressed! Thanks Brandon - thanks Blake from Seider Heating and Cooling!

Professional, quick to respond and Jose is kind and does a fantastic job. Highly recommend.

The technician Jason was awesome. My wife originally called to have one toilet serviced, during the time between calling and our appointment I noticed our second bathroom toilet also needed servicing. Apon Jason's arrival me and my wife asked him if it was an issue looking at the second bathroom. He gladly did so, unfortunately he didn't have all the parts he needed to fix the second bathroom with him. However Jason came back later in the day to fix the second toilet. I appreciate his dedication so much. Will definitely be using Seider again! Great job!

I was very pleased with the professional service we received. Recently our air conditioner was leaking and shorted out the control panel during a hotspot while we were out of town on vacation. They were quick to schedule us with an appointment the same day, diagnose the problem, clean out our condensation drains and replace the control panel! Great service, great guys!

The people at Seider are absolutely some of the most honest and nice people I have ever had the pleasure of interacting with.

I had another heating and cooling company out to look at my Bryant furnace and they told me both the primary and secondary heat exchangers had failed, with this information I had resigned myself to buying a new furnace as the cost to replace both heat exchangers was nearly the same as a new furnace. This other company had a salesperson out who gave me some numbers on new units, I wanted to do my due diligence so I decided to call Seider as they offered similar brands as this company.

John R. got right back to me and gave me some numbers for what a replacement would cost from Seider. John clearly has an immense amount of knowledge about the HVAC business, after chatting about replacements John inquired as to what was wrong with my current furnace and I filled him in on the diagnostic work done by the other company. Immediately John started to identify inconsistencies in the other companies story, first off my secondary heat exchanger was covered under a class action lawsuit, second the other company identified a noise I had heard previously and described to them as "rivets popping" on the primary heat exchanger, John informed me that exchanger was crimped and not riveted, he pointed out that they likely did little inspection to reach their conclusion. John then said that while he couldn't promise anything he would rather not sell me a new furnace if I didn't need one and recommended I have someone from their company out to diagnose the unit, John said in his years of selling he felt that it was important to be honest with customers and not try to sell them something they don't need, he said he knows that if he does right by his customers they will come back when they need to buy something.

John is the definition of integrity in business practices and a remarkably honest individual.

The next day Craig came out to check out my furnace and just like John suspected my primary was fine and my secondary had failed. Craig, much like John, was incredibly knowledgeable in the trade, friendly and also super honest. He made a few calls and arranged for the secondary heat exchanger to be ordered, before he even left I got a call from Seider's office to schedule someone for the next day to replace it.

The next day Mike arrived and got to work, Mike shared the same vast knowledge on HVAC as John and Craig, as well as also being very honest and friendly. He got the unit pulled apart, and took a look at the primary that according to the other company was bad, it was in fact in great shape. He replaced the secondary, got the unit back together ran some tests and that was that.

Between Seider's very reasonable service fee of just $99 and a small fee to replace the secondary ($150), Seider had my furnace up and running for under $300 after tax. The other guys wanted anywhere from $3.5k-$5k to completely replace it.

One more thing I noticed throughout my interactions with John, Craig and Mike aside from their immense knowledge of the HVAC industry and their honesty was that all of them made note of how dedicated the Seider family was to doing the right thing for their customers. If I recall correctly they indicated that the Seiders have been operating this business for three generations now, clearly the Seider family takes putting their name on their work seriously, their dedication to sevice is second to none and they operate with the utmost integrity.

Bravo to the Seider family and their employees, this is a fantastic business run by amazing people.