Platte Heating & Air Conditioning, Inc

Terrible company. I manage an 8 unit apartment complex. The landlord had gone through them prior to me taking the job so I contacted them to fix 2 furnaces. The first visit the guy names Robert looked at the furnace for 30 seconds and said it needed to be replaced. Then after my landlord called and said he didn't want it replaced all of the sudden it was "fixable". He claimed to fix it but it wasn't fixed. So he comes back a week later, while I'm at work. I get home shortly after he finished at my apartment, and my girlfriend says he took the brand new thermostat I had just installed, claiming it was "bad". He was still working on my neighbors furnace so I went over and asked him what happened. He said it was broken, so I asked where it was since I had just bought it and could return it. He immediately became very agitated and said he "threw it in the trash." I asked where and he began yelling at me and told me it was in his van and he would get in when he was done with the other furnace. He knocks on my door 2 minutes later with the thermostat and says something about his last customer upsetting him. I told him that was no reason to yell at me or take my new thermostat and he started yelling again, challenging me to go in the yard and fight him. I am not exaggerating. I tell him to leave before I call the cops and he says "Maybe I should leave, for your sake." I call the manager Brian freaking out, he calls me back and says he fired Robert and that he'd be out personally to fix my furnace, at which point my neighbor comes over and says hers wasn't fixed either. Brian comes out the next day and is really nice, fixing both units. However 3 weeks later when another unit is having issues, I call Platte's main number and Robert answers the phone. Brian lied and did not fire his employee that physically threatened and attempted to steal from customers. Absolutely unbelievable. Typing this review I wonder if people will believe it, that's how unbelievable it is but I kid you not, this actually happened. Wasn't surprised to see the only reviews on here were very negative.

Service didn't show up when scheduled. I had to call 15 minutes after. Spoke to a girl who said she'd call me right back. I called 30 minutes later, and same girl said that she'd check into them not showing up. Finally got a call a few minutes after (45 later) that they were about 15 away. No calls to reschedule, or any type of customer service.

They are a great company to work with and every time my company has had a problem they are out to look at and fix ASAP. Brian and his team are great to work with.

There service man was very unprofessional. He said I needed a part that I did not need. And without my authorization on the bill served me a bill at the end that should have only been way less but expected me to pay it. When trying to contact Brian he was extremely angry and talked down to me. Then called me back and said he would make sure that I would pay thousand of dollars in the next few months. Which to me that was way out of line. I wanted to talk to the owner but was told over several days he wasn't in, make sure they don't take you for a ride as they tried to do to me.

Wonderful family owned business! Only company I contact for all our heating and air issues!

Furnace out of order house getting colder. Serviceman was out in less the 15 minutes. Found the problem, fixed it and we were back in our warm home.

Installed a new furnace that was quick, clean, and reasonably priced It works great thank you

If you want a local, family owned company who will work with you this is the HVAC company you want!

The technician was friendly & helpful. As well quick!