Ron Morris &Son Heating & Air Conditioning, Inc.

Good service, always take care of the problems, and are thorough. They explain everything, and ask before making any charges. Mr. Hopkins was our service tech, and he was great, and took time to explain everything. Ill always recommend Ron Morris for heating and A/C needs in the Spokane area.

We needed our 22 year old gas fireplace repaired and were told by multiple places it was too old and parts were no longer available. Thankfully Ron Morris & Sons were able to procure the needed part for us. Their technician was able to fix the fireplace and then realized that it wasn't drafting properly. He went up on the roof and found that the inner pipe was no longer attached and had fallen down inside so he then reattached it. He not only cleaned everything, but he refurbished the fireplace and made it look new. We are extremely satisfied and would highly recommend this company. They could have sold us a new fireplace like everyone else told us we were going to have to do but they didn't. They saved us about $3000 by fixing instead of replacing. Thank you.

We had an update to our Regency gas freestanding stove and Michael complete the upgrade while also servicing our stove in a timely and courteous manner. We have been greatly pleased with our stove and with Ron Morris Heating and Air Conditioning for their professional manner and their courteous attitude.

EVERYONE at Ron Morris & Son Heating and Air Conditioning Inc are friendly and very knowledgeable. They did a wonderful job of installing a new A/C unit and a new hot water heater into my home. They also provide annual maintenance on my systems! They are prompt and very reliable and do excellent work. I have been having them do my heating and cooling work for 5 years and counting.
I HIGHLY recommend them to do your work!!

100% agree with all the other negative comments. Ron himself seemed to be okay but the gals running his office are terrible. I told them I could not take off work to come in and pick up the bid. They obviously want to force you into their store. Asked her to email it to me. The gal told me their fax machine was broken. I asked her to mail it and she said she would. A week later I still hadn't received it so I called back three days in a row and each time was told that Ron would personally call me back. Never happened! Called back again today the gal said my bid had been sitting in their office for the past week and when was I going to come pick it up. Told her the story and she put me on hold until I finally hung up.

If Mr. Morris is smart he will get an entire new office staff.

I highly recommend Ron Morris & Son Heating & Air Conditioning, Inc. The friendly and knowledgable staff went above and beyond to get my fireplace scheduled for repair. They did an excellent job of identifying and fixing the problem. My fireplace looks and runs like new again. I recommend them for all your heating and air conditioning needs, they are the best in town!

As the world adjusts with all the COVID-19 related changes, Ron Morris & Son business has had to adapt and adjust when providing their services. With that being said, they were able to still work my family into their schedule promptly. Two years ago, we replaced our central AC unit through them, and we now needed a new furnace(as it was nearly 40years old!) Now that COVID has me working from home, and kids home full time, they were in and out of here by lunch leaving me with a very clean and smooth running Furnace. A cool home, just in time before the heat arrived. They are committed to keeping their prices fair and customer service as high as possible during this pandemic. They also have taken personal measure towards protecting our health and safety has made a difference. Thank you.

If i could give this place zero stars i would. i was given their name as a referral and called them to hook up a gas line to an outside barbecue and eventual fire place. We were told we needed to know what we were interested in for the fireplace so that they could install a large enough pipe. We had to take work off more than once to go into their physical store which was a pain.
For two weeks I tried to schedule an appointment and was finally told that we would have to purchase a fireplace from them before they would do any of the work. I was shocked at the misinformation i received and how hard I (the customer) had to work to get this done. i finally talked to Ron himself and was trying to decide which fireplace we were interested in. he told me he would call me back and give me a price quote on the different burners. i received no phone call and called them the next day. i was informed by the woman that answered the phone they were not interested in our business.
To say I was shocked was an understatement. I can't believe how awful their customer service is and I have never been treated so poorly by a company that I am going to pay to preform a service. and have no idea how this place stays in business. They jerked us along for two weeks and in the end they decided they didnt want to perform the job. I have seen their BBB reviews and it sounds like we are not the only ones with customer service complaints. I should have done my research before contacting this company and i will make sure that everyone I know goes elsewhere.

Ron Morris & Sons heating and Air Conditioning has been of great help over the past five years. This past summer our heat pump blew up at one of our rentals when it was over 100 degrees. The technician contacted me and took the time to explain what had happened and my options. Figuring it would take a week or two to get to, they had it done in two days. Not only was I impressed, but my tenants were as well. I have used them for other heating and air conditioning needs on my own home and will continue to do so. They were prompt, professional, and courteous. I highly recommend them to anyone looking to have work done.

The price on the new hot water heater was the best I could find. They were prompt and efficient in installing. I've been on their service contract to clean fireplaces and service the furnace and A/C - well worth it!