Norco Heating and Air Conditioning

I had Norco come to our own home yesterday November 27th to repair our downstairs fireplace. The work they completed was totally satisfactory and was completed in a timely manner. The biggest take away while the technicians were in my home, is the respect and politeness provided by Jessee, the lead technician. It is comforting knowing your employees are representing your company in this manner.

Norco saved the day! In the middle of a record-breaking heatwave (107° today, 111°forecast for tomorrow), our air-conditioning went out. Devin went out of his way to fit us in the extremely busy schedule and got us up and running in no time. He was able to diagnose and fix the problem in record time! Devin was so prompt, skilled, and professional - we will be certain to use Norco again if we ever have any other problems with any of our systems.

I'd been having trouble regulating the temperature from my NEST thermostat. I'd set it for 67 and it would leap to 69 on its own, etc. And ultimately the furnace quite working entirely. I thought I was in for THOUSANDS! But Norco's tech came out and resolved the issue. It's been weeks now, and my $45 service call has returned my system to full operation with a fully cooperative NEST thermostat. Thank you, Norco. And thanks to my friend who recommended Norco to me.

I'm sitting in my cozy, warm house with a new furnace for the first time in two weeks thanks to Norco, and specifically thanks to Pete, Daniel, and the boys who did the install.
I called Pete on Monday quite distraught and bordering on a mental breakdown having been without heat during the coldest month of this winter season, because 2 other companies couldn't get it together to properly diagnose and repair or replace my 21 year old unit. It's under a home warranty, and getting other companies to communicate with the warranty company was like pulling teeth, not to mention they were trying to go the way of repair rather than replacement despite the fact that replacement is covered and required. My Monday evening phonecall resulted in Pete sending Daniel to my house by 8am Tuesday, then Pete doing measurements and assessment for cost on Wed followed by warranty approval by noon, and then new furnace install on Thursday. If I'd stayed with the other company, I'd be sitting in a cold house still and probably be dealing with more repair costs before finally getting a replacement of my furnace. Did I mention they aren't even concerned about how fast I can pay? Their concern, from start to finish has been to make sure I have heat in my house a nd that I'm completely satisfied.
A million thanks won't quite cover this level of service, and you guys have guaranteed I'll be a customer for life.

This last Feb, my home heating system just quit working so I put my finger on a place to call and called NORCO. I froze for a night and then they sent a young man named Jesse to my home, who said he could hear the problem before we walked into the htr room. He had me fixed up with in an hour and my experience was top! Considerate, so polite and professional. I joined a maintenance program with NORCO and Jesse replaced the dumb and many filters in my system with 1 big one! Just yesterday, I called with new issues with our A/C unit not keeping up. Next door, my son talked to another Co who was replacing the A/C unit for neighbors and they looked at ours too and said we need a new unit for sure! NORCO said, let's wait until Jesse looks at it ok, as a new unit isn't in the budget this summer. Jesse is here on his day off no less! Repairing a leak and filling fluid and because I paid and signed up for the yearly maintenance program in Feb, this visit will cost me a little over a hundred. I have a Paras home, that is 10 years old and the installers of HTG/A/C I've called for service once and it was the worst ever experience and so expensive ! I cannot say enough positive about NORCO and JESSE! Call them, you will not be disappointed!

NORCO installed a complex, state-of-the-art Navien instant-hot boiler system, including wall pipe replacement and retrofit to add radiant heat to the basement and third floor bonus space in our 1910 home in Spokane. This system is over 97% efficient and replaced both an aging water heater and the decades-old 65% efficient boiler. NORCO has the expertise and experience to handle any project or repair; their team is on-time, friendly, cleans up after the job is done. As a Realtor myself, I see clients deal with many vendors, some great but most mediocre. I never hesitate to recommend NORCO to my clients as I trust them as the best in Spokane.

I believe that it is important to update this review.
Norco did come out to make things Right.
The owner himself came out to the house and refunded My folks the money they had to pay out to NORCO competitor. The owner sent in a crew the following morning.
Thank you NORCO.
We are very hopeful that the repairs will be the perminate fix.............

My elderly parents had a Lennox gas forced air heating system put in last October 2016 by NORCO
Within the first winter (first month actually) my parents had to have technicians come out no less than 4 times the first winter of install to get the unit going again.
When spring came, NORCO were back out here to finally "solve the problem".
The problem was not solved, here we are again on Christmas Eve no heat. Norco put the system in the attic so every time it gets cold out my poor parents have to crawl up into the a attic with a blow dryer to try and melt the ice in the drainage hose.
Today my mom called Norco for service (answering service) 5 times. NORCO NEVER CALLED THEM BACK. She finally called Banner. They explained to her that the on call guy had two other stops but did arrive within two hours of the initial call. THANK YOU BANNER!.
The cost for that visit, $320.00.
My parents are too old to crawl up in the attick and what are supposed to do shell out hundreds of dollars several times per month just to get some heat.
I guess it is obvious that this family is very unhappy with NORCO.

Been using their service for many years. They keep both my A/C and furnace in great condition. I recommend the annual service agreement to everyone. For less than $150.00 you get an annual furnace service and A/C service plus if you have a problem on a week end or holiday they are there at no extra charge. GREAT company, and I have used the other guys.

Highly knowledgeable, professional, responsive and thorough! I would strongly recommend them to anyone needing Heating and Air Conditioning services. We are very pleased with our new system they provided and the process for us to get it.

We paid $250. for a furnace/air maintenance agreement. The associates were here only 15 minutes. One associate was training another - tested 3 wires - and departed. What a farce! Never again - returned to my former provider who is more expensive, however invests over an hour in maintenance.