Norco Heating and Air Conditioning

Had furnace problems last December and had to make an after hours call to Norco. On the initial visit the technician told me one of several things may be wrong. The furnace started working again, so he told me that he would set me up with a maintenance plan to save me on the two visits, then he would call me back the next day. The furnace stopped working again that night, and I never heard from him again. Called another company when Norco could not send out a technician for several days on a call back (another story.) Finally got another technician from Norco out the following week who did not solve the problem, but at least pointed me in the right direction. I ended up fixing the furnace myself after 10 days without heat.

After talking to a manager and getting on of the visits removed from my bill, I was happy to walk away from the situation. That is, until a couple of months ago (9 months after the service) I get a "last notice" bill in the mail dated March 9 (did not receive a bill in March, which was three months after the service and at least a month after I had paid what the manager and I agreed to.)

Poorly managed at best, shady at worst. Either way, I would not recommend.

Called to get pilot turned on an old unit. Technician took his time and checked all aspects of the machine, and tested levels of CO2, any gas leaks, machine belt, type of filter, even gave advice about the roof pipe output and how to prevent leaks. Our technician had 14 years with the company and was extremely knowledgeable and skilled. He took the time to really check things out for us, to make sure we get started right this winter. Explained their 90 call back policy, which is very fair. Definitely will call them again with all our heating issues.

Excellent Service performed by Devin and Mike. Showed up on time. Very professional, personable and competent. Big shout out to these guys and a big thank you to Erin in reception for going the extra mile with such excellent customer service. This type of service is becoming a thing of the past and it is a real breath of fresh air to see Norco employees with an old school work ethic. You are setting the bar for the rest. Thank you all.

We have now used Norco a couple of times for maintenance on our old furnace. Both times we had Daniel out, he was very punctual, even a bit early which was nice because we had been a day without heat. Daniel explained everything he did in layman's terms so that we could understand exactly what was going on. Everything about Norco's service was exceptional.

We've been Norco customers for decades with our furnace needs. So when we decided to get air conditioning we asked for bids from 6 companies but always hoped Norco would be the company we would deal with . Fortunately they had the most reasonable bid.
Len, the owner was so easy to deal with as he came across as honest and extremely knowledgeable. In fact his experience saved us hundreds of dollars in installation costs as he saw something most other companies missed. His installers, Isaiah and Cam, were friendly and conscientious as well as efficient. Easily a 5 star company.

My a/c went out right before we got 112 deg temps in Spokane. Called around to get some quotes and I realy like the guy that came out. He was an installer before he was a estimator so he new his stuff. Had the new a/c installed and had some problems but they came back out quickly and got them taken care of. Very responsive and good communication. I would recommend them to friends.

I chose Norco after multiple in person quotes from local companies Peter seemed like a great guy and trustworthy and the install went great and they were upfront that they did not have the outer unit I called Peter and was told mid Aug I have called multiple times and have been assured by the staff that I would get a response that day with an update 4 days go by and no call meanwhile being told daily I would get a response that day then I call on Friday and was told no one could answer or give me an update until next week I would strongly recommend not using them unless they can prove having all the materials before you sign anything this is solely a complaint on the office staff and not the installation and service side of the company they were very prompt and professional.

Awesome, on time. Barely heard them there while working. Half the price as first company quote. My AC and furnace work better than the system I had before. They even came out earlier than anticipated to get up and running before our next heat wave. Will recommend to everyone!

I needed to have my furnace serviced and thought I'd reach out to Norco for a quote. Not only were their prices good but Althea scheduled my appointment quickly and that was most convenient for me. Daniel was there at the time the appointment was set for (most impressive) and he immediately found out why my furnace was having problems. He explained what was wrong in a way that I understood (because I have little to know knowledge about a furnace). He was more than polite but also showed me what he did to fix and service the furnace. It runs more efficient than I can remember. It even takes less time to heat the house, which I am very thankful for. Thank you Althea and Daniel (and Norco) for providing excellent service. I will recommend Noroc to everyone I know.

We experienced an issue with the blower on our HVAC system over the weekend. And although not at all an emergency- we do have an elderly relative on home hospice with us at home and we run the ac to keep the air clear.
I rang Norco this morning - and they had a technician here within 2 hours. We were happy to wait until Wed - but they managed to read the situation and take care of us ASAP.
The technician was covid respectful, professional, THOROUGH, and personable. He fixed the blower and more. And didnt leave until he was sure our home could be heated AND cooled effectively.
Three cheers for Norco!