Aire Serv of Spokane

The professionalism of both the installers sent to my home to great care in ensuring mats were protecting my floors. They took the extra mile and sealed openings with silicone. They were over all very talented and treated my home as if it was their own.

Aire Serve replaced a twenty year old boiler and updated my hydronic baseboard heating system in September 2019. The new boiler is much more efficient and silent. The staff at Aire Serve were all helpful, in particular, the owner, Eric Coombs. On the two occasions when I dropped into the office looking for information he took the time to listen and answer my questions, even though I could see he had other demands on his time. When he visited the house to evaluate the old system, and then later installed the new one, it was clear to me that he not only knows hydronic heating, but equally important, his passion and commitment to providing first class service impressed me.

Aire Serv seems very professional on the phone, very accommodating to speak with. But when it came down to the work I requested from them, they fell flat. They might be an ok company if the work you need is straight-forward and doesn't require a lot of investigation. Here's what happened: My bathroom flooded with sewage, most of it (20-40 gallons) drained down the ductwork, and it was likely that the furnace had been contaminated (I saw sewage dripping in the ductwork that was connected to the furnace only 2-3 feet away. I called Aire Serv and explained everything and asked if they could clean the furnace. They let me know that if there had been water damage that by Washington State Law they were required to replace the furnace, and could not work on it. That's fine, insurance would cover it, I thought. They schedule me for a Friday inspection. Thursday comes and they call, letting me know that the receptionist scheduled my inspection with their sales person who doesn't do calls, and they needed to change the time and the person (less than 24 hours before the appointment). I re-told our whole story to the second receptionist and pushed the appointment out to the next Tuesday. The furnace tech shows up and says he's there to do a tune-up. My wife urges him that we had called because of possible water damage and contamination. He looks at her like she's crazy and says that they don't do that kind of work. She insisted that we told Aire Serv that is what we had called for and not just for a routine tune-up. He offers to take a look and opens the door to the furnace downstairs and assesses that no water got in the furnace! Not sure how you can do that considering there is a dirty water stain that has recently dried just under where the furnace sits. I have called and explained my disappointment with management and I get a call that he did check and there is no water they can see (again, opening the door to the outside of the furnace is no indication that the inside of the furnace was not contaminated) and that I need to call a duct company to asses whether they think water got in the furnace, and then after that if the duct company thinks water did get in the furnace I can call them back to inspect it. This is a long review, it was a much longer (and more wasteful) experience. Won't be calling them again.

A representative came out to give us a quote. Very professional. We wanted to use this company but needed a company that had financing available. Aire Serv of Spokane did not offer any financing.

Martin was amazing, he showed up a couple minutes before the time window they had given me, he figured out what was going on with my system very quickly and took care of it. We have a renovation coming up and I will definitely bring Martin and Aire Serv back out to Install the new system.

Love Aire Serv!! The house we moved into had the furnace at one end of the house (opposite the bedrooms which would then get really cold in the winter) on top of it being right in the way of our remodel design. Aire Serv moved our furnace under our staircase where is was more central which then required having to redo the duct work as well as added AC to our home. It was tricky to figure out all the logistics of the best way to do this but they figured it out and now our home is very comfortable. Thank you for your hard work!!!

The repairman was very prompt and courteous. He done an excellent job.

Rob was very professional offering information in a manner I could understand. Gave me options and a run down on what to expect.

I used to work for the company years back. I also had a furnace and central air conditioner installed by them. They are fair priced and trust worthy which are two qualities that are very important to me.

The maintenance gentleman was very polite and friendly. He went right to work and completed the work quietly and efficiently. He did a trial run to make sure it was working correctly.