Aire Serv of Spokane

We initially had Air Serv complete a condensing hot water heater installation that was sold by Home Depot. The receptionist and the installation crew were all very friendly but unfortunately the installation was way beyond the scope of this business’ qualifications and it failed inspection on several different points. After speaking with the inspector it was quite obvious that the staff never completed their due diligence and even opened the instruction manual as well as breaking codes that should be obvious to anyone seasoned in this business (installing an air intake right next to a dryer vent). That could be considered an honest mistake but rather than fix things the owner was extremely arrogant and refused to fix things correctly and took forever to get back to us (think months not days which he responded to say he was having personal problems). He wanted to leave a hole in our siding and then move the duct work to a place that still would not meet code (It was obvious that he still hadn’t taken the time to read the manual regarding the manufacturers specifications even after sending it to them). In speaking with my wife he mentioned flippantly that he had an attorney on retainer and this would just end up being a bad review (about the only thing he was correct with) and we should not have chosen this water heater although Air Serv had obviously said they were capable of doing the work. We will have to pay an alternate contractor to fix their poor work and mistakes. In summary I would strongly avoid this company unless you have a simple straightforward project. The reviews are often skewed by a strong solicitation from clients vs. a normal organic review process. There are many better well managed ethical businesses than Air Serv and we recommend you look elsewhere.

Never called me back to set up an appointment, even though I called in several times.

We have used Aire Serv now for service twice and have had great experience with their personnel and with the work that they did. Very professional. We had them install new ducting in our attic for exhaust work we needed to have. The time before they came out and serviced our heat pump for our A/C and the owner himself took care of that one! It worked 10x better when he got done! Eric is so knowledgeable, friendly and courteous, and his staff represented him well. We will use them again and have referred them repeatedly and have gotten good feedback from our friends and neighbors as well.

Aire Serv was referred to me from a friend of mine when my furnace was not producing heat. We were going through a cold spell of weather and I was worried about my pipes freezing. Aire Serv made it a priority to get to my house to assess the situation and provide me with accurate information and pricing. They followed through with the expected timeframe and quality of work. I will recommend them to friends, family and clients from here on out. Thank you for being reliable!

Craig and Bubba installed a new HVAC system in our home. They and Darrell were just outstanding - personable, professional and knowledgeable. Bid was highly competitive and there were no surprise costs. A great system was installed in less than 2 days with no mess left behind. Highly recommend.

I have been a customer with Aire Serv for the better part of a year, twice for service calls and once to fix a non-working furnace. Today I called on them once again because my furnace stopped working last night. Again, they were prompt to reply, showing up later in the morning. Upon inspection it was determined that the inducer blower motor had gone bad and needed to be replaced. I was quoted over $400 for the job. I was dismayed at this because I just spent $700 with them a few months ago to replace a faulty gas valve. Even though it is the dead of winter, snowing four straight days, and I have an infant daughter at home, I decided to look around first. I was able to find a brand new motor from BL Best for a total of $150 and upon getting it home it took me literally 5 minutes to install.
I am sorry to say that I feel like my situation was taken advantage of. For a job that only required 5 minutes labor from a novice as myself, I was going to be gouged $250 in overhead. As such I got away with $150 for the part and $82 from Aire Serv for the service call. I did call Aire Serv earlier to give them the courtesy of letting them know I would be leaving this email and was told, pretty much, that they are a business and need to make money.
And I'm happy to say the furnace is now working great.

These people were wonderful. When our furnace stopped working it took a couple of months for us to get the money together to replace it. When we finally got the money so that we could get scheduled it was going to be the end of November. My concern was it was starting to get cold. With end a couple of days of getting scheduled we received a call from them telling us that the customers that were scheduled head of us had working furnaces and where willing to move there dates so we could have heat.We had our furnace with in a few dates. The guys who in stalled it were polite, had allot of knowledge about the product. They made sure that i new how to work the new thermostat up on leaving and thank me for the opportunity to serve me. I will always refer people to this company. YOU ROCK.

Martin Alvarez was my tech that came out, as a person he is so relatable and personable, his work ethic and attention to detail was outstanding! He was extremely thorough in explaining everything what needed to be done and what it would entail. He takes absolute pride in his work and doesn't cut corners at all! The prices for my service were fantastic!! Martin you are the reason I will be using you and your company for all future needs! And being in the service industry myself I will be recommending you and your company to any and all of my clients for HVAC and furnace needs!! I give you a 10 star review!! Well done sir!!

Thorough. Unhurried. Patient. Offers numerous options that others overlooked.

The team who installed our new Mitsubishi ductless split did an awesome job! Darrel worked with us to understand exactly what we were looking for in a heating/cooling device in our garage, helped us through the whole process, and the new unit has been awesome! I highly recommend Aire Serv!