Chandler Heating and Cooling

I was having trouble with my heating and cooling system, and I needed to get it fixed quickly. I called them and they came out within an hour. They fixed my problem right away, and they were very polite and professional. I will definitely be using them again!

The technician was personable, and professional, and answered all my questions as he serviced the furnace and humidifier. He did a thorough job and, after watching all that he checked out, I realized more, how important it is to keep having the furnace serviced regularly. Thank you. We really appreciate his early arrival.

I just had the most amazing experience with them! I called them to come check out my furnace and they came out within a few hours. They were very friendly and professional, and they did a great job explaining everything to me. I would definitely recommend them!

Great job! I've been using your services for a few years now, and I can't say enough about how much I appreciate your team. They're always on time and get the job done quickly and efficiently. I also love that they clean up after themselves--it's such a nice touch.

Don't get taken advantage of by this company who uses scare tactics and extremely overpriced units/labor with zero documentation around return policy. I called this company to have a tech look at my furnace yesterday and the tech claimed I had a number of parts that would cost thousands. He told me the items that were going bad, stressed the safety concerns, and ultimately suggested a new unit. Since the weather is extremely cold and my children and I had been without heat for 2 evenings, I felt obligated to put a deposit down for half of a new unit ($3860) and schedule the appointment the next day. I was able to mitigate the issue for the time being since the price was extremely expensive ($7800) for an 80% unit that likely cost the company $800. I tried to call early the next morning to cancel kindly asked to receive a refund however the GM talked over me, explained that there would be a 15% restocking fee ($1200) and that I'm obligated to pay that fee (paying a restocking fee on the total price which includes labor). Given the season, they'll likely be able to sell that unit, so this fee seems a bit excessive (and more than the actual cost of the unit). I said I'm more than happy to pay the cost of the technician who came out the previous day. He would not let me speak and continued to talk to me in a condescending manner. I did not sign any sort of agreement nor did my invoice that was emailed to me state any of these "obligations". He said if I contacted the BBB he could put a lean on my home. When the tech took my deposit, I didn't have to sign for anything, nor did I receive any return policy verbally or in writing. I did receive an invoice later in the day however all it included in the body was the cost of the unit including labor, the warranty and the deposit I paid. There was no verbiage around the return window or restocking fee due if canceling. I'm stuck in a difficult situation now financially and I'm not sure how to resolve this. Even if I cannot, I don't want anyone, especially a single income household, to have to experience what I have with Chandler Heating & Cooling.

William came out and was very patient, kind, and professional. He confirmed the ages of my equipment and troubleshot my "lack of cold air" issue, replaced my AC's capacitor, and I had cold air again. Took less than an hour. If I need HVAC help again, I know who'll I'll be calling!

William from Chandler Heating made a service call to our home today for a problematic furnace. He promptly identified the issue, provided an immediate fix and gave me options to prevent it from happening again in the future. I'll definitely use Chandler in the future.

Couldn't fix the problem. Only positive thing done was top bend back the tips of the fan blades which were vent. Sand he'd check with the manujfacturer and get back to me but didn't. Didn't seem to understand the system. Charged me anyway for his time most of which was spent scratching his head. Had another company out and they replaced a circuit board which had burned out. System now working fine. Waste of $250

I had a great experience with them. The technician came out to my house and explained everything he was going to do. He was very friendly, and I felt comfortable having him in my home.

We are so happy to have found them. They have been incredibly helpful in getting us up and running. We had a few issues with our system, and they took the time to figure out what was wrong, even though it was after hours. I would highly recommend them!