Carroll Plumbing & Heating

This business is amazing 🤩 five stars! Arrived early..polite ..professional..fast…knowledgeable..even my rescue dog Lilly trusted them..Grayson and Paul were the two young servicemen that came to my rescue…hotter inside than outside 🥵….thank you so much for fixing my problem..Taylor helped me navigate goggle so I could do a review…she is amazing…she is the first impression people have of your business and she could not have been kinder….to management..keep these gems working for you🤗

I highly recommend Carroll Plumbing for any of your plumbing needs!

I have been relying on Carroll Plumbing for the past year to diagnose and resolve a variety of plumbing issues at my 120 year old rental property. On both occasions, they arrived on-time and were able to effectively address the problem. They worked efficiently to fix the issues and took preventative measures to help us save time and money. Carroll Plumbing was great at communicating what needed to be done and worked well with my tenants to gain access to the house. I was pleased with the process and convenience of paying the bill online. I highly recommend Carroll Plumbing for their professional and dependable plumbing services.

We have used Carroll for over 10 years on our home and on a rental house. They have consistently been the best. Good response, professional technicians, fair prices. I called them over the holiday freeze because a rental house furnace broke. They got a guy out that day & got the furnace going. This has happened for us every time.

Carroll Plumbing did such an amazing job on my boiler and hot water heater. Five stars is too few for this incredible team! From the first day that I contacted them for an estimate, they could not have been nicer or more professional. I spoke to Bruce multiple times on the phone and he came to my house twice before any work even started. The first visit was to provide an estimate for replacing my oil-based combi-boiler, which was over 30 years old. Bruce provided multiple options and was completely straightforward about the pricing for each option. I later followed up with him and asked numerous detailed questions via several email exchanges. Bruce always provided quick responses and encouraged me to ask more questions (unlike other plumbing companies I spoke to). After all that, I still had questions about which option to choose, so Bruce came to my house again and sat down at the table with me to explain thoroughly how the two different systems that I was considering worked. He looked at my old combi-boiler again and described how the new equipment would fit into the same space as well as what additional piping and venting (chimney) work would be required. This degree of personal interaction (and patience!) was above and beyond anything I had expected, but as a new homeowner, I was extremely grateful for it. I decided to proceed with Bruce’s recommended replacement systems: a new boiler and a separate new water heater, both fueled by natural gas (which I did not have yet at my house). Bruce started all the necessary paperwork and coordination with the city for the new gas line, ordered the new equipment, and had his team come shortly thereafter to remove the old combi-boiler and install the new boiler and hot water heater. Taielir was the team lead and, like Bruce, was exceptionally kind and professional throughout all of our interactions. The guys did outstanding work and finished installing everything within a few days. They cleaned the room meticulously when they were done, and all the new equipment and piping looked very neat and tidy. We then waited several months (from June to October) for the city to put in a gas line to my house. Over those months, Bruce followed up with the city regularly to ensure that the request did not get lost or overlooked. During that time, I asked Bruce if his team would also be able to address three minor plumbing issues in my house (two valve replacements for my washing machine and an outdoor spigot replacement). Taielir took care of them all in just one day, and they all look so much better than they did before. Finally, less than 24 hours after the city put the gas line and meter in place, Taielir came back to finish the last few steps, and Bruce came to do a final inspection. They also gave me a tutorial on the normal operation of both systems, what “red flags” to look for, and what to do if there were a serious problem. However, everything has been running smoothly, and I have never had to adjust anything at all on the boiler or hot water heater in the past four months. I have also never once run out of hot water (which tells me Bruce was exactly right about the appropriate size tank for the water heater), and my house has been surprisingly warm and cozy even on the coldest days (which tells me that Bruce was also right about radiators being the best way to heat a house). As evidenced by this lengthy review, I cannot praise Carroll Plumbing enough for their outstanding work AND their stellar customer support. If I could give them ten stars, I would! I will be a Carroll Plumbing customer for as long as I live in Richmond.

I reached out to Carroll Plumbing & Heating to see what was going on with the A/C unit at my rental property. David returned my call promptly and we scheduled an appointment to investigate the issue. He was very professional, knowledgeable, and able to answer all my questions. The pricing was very fair and reasonable. The install crew was very friendly, both introducing themselves upon entering the home. The system was swapped out quickly and they made sure I understood the new system prior to leaving. I was very happy with the service provided by Carroll Plumbing & Heating. They are easy to work and I highly recommend.

I called in urgent repair of my water heater at my dog grooming business. They had a technician at my shop in a hour. He had me up and running and when the water heater quit working later in the day they came back that afternoon. As the heater was under warranty they were able to to install anew one the next morning. I was amazed at the prompt and friendly service.

Carroll Plumbing and Heating installed my new gas hot water heater. Their technicians did an exceptional job. They were professional, polite, knowledgeable, and respectful of me and my home. Dave and Zach installed the gas hot water heater. Dave made sure that he answered all of my questions and that I knew how the new hot water heater worked with my Aqua Therm furnace. It was a pleasure working with multiple technicians from Carroll Plumbing and Heating.

I'm in a rental and my landlord has sent Carroll to the house twice, they are always incredible communicators, on-time, and the issue is corrected after one visit!

We have used Carroll’s plumbing after seeing multiple positive reviews on the NextDoor app. Truly a great group of staff. From management who helped to troubleshoot an item, to Albert who specializes in sewer-related items, to Dustin, Phillip and Jamaine. We had the whole crew it seems at one point of another to our 1940’s bungalow to assist with old house issues. Schedulers are also always pleasant and responsive. Knowledgeable employees who consistently deliver great service!

Carroll Plumbing & Heating came through for me in an emergency. I called for help when my home warranty company couldn't send out a plumber right away. I had a busted hot water tank in my attic and was leaking water through my ceiling. I had a real emergency and they came within 30 mins. The Techs got in my attic cut off the gas to the tank and water. Then they drained the water. It was a hard job due to the tight area in my attic. The were very professional and knowledgeable. The also wore their masks. I would recommend them to anyone. I give them an "A" plus. Thanks to them guys at Carroll.