Guirkin Plumbing Heating & Air Conditioning Co LLC

Service tech William was very nice. This company does a wallet flush. Beware! Never again, their quote for a pilot assembly was more than new logs in a box. I regret trusting this business.

Paid $150 for a service call just to light the pilot light. They were unable to diagnose second issue and referred me to someone else.

This is my 11th year using Guirkin for my fireplace gas logs install / maintenance. My plumber was not available for a service call so I called Guirkin. They were accommodating, professional and responsive. They fit me in the very next day and arrived during the early morning slot. Wes maintains my gas logs & I was excited to know he would be repairing my leaky kitchen sink and replacing the faucet. I realize everyone's experience is different, varying situations, etc. But, my experience with this company has always been positive.

I was recommended by a neighbor to use Guirken for plumbing work. I filled out there online form and receive a call back the very next day to come and make the repairs for a quoted price. I was actually impressed with the response time. The tech that came to the house was respectful, but made excuses about the replacement faucet that I was using to for my kitchen sink. Not only did I have to do some of the work, he had to redo the work because it wasn’t working correctly during demonstration. This caused him to be at my house for a longer length of time.

I also wanted the tech to review a toilet that I had replaced the insides for. There was a small leak and I couldn’t figure out if I had not tightened the bolts enough. The tech tightened the bolts and recommended that I get a whole new toilet because I used generic parts.

When I received the work order, I was being charged $100 more than I was quoted. It was explained to me that was because of the time it took to make the repair and the cost to tighten the bolt. Instead of making a big deal out of it with the tech, I contacted the office the very next day and asked to have someone call me to discuss. I explained that the tech was extremely nice, but wanted to understand the breakdown of the work order. I was advised that someone would call me back. The next day I received a voicemail from Tommy that was extremely condescending. Specifically that I wasn’t specific enough about the brand of faucet that I was using to replace the existing faucet. Also that they needed to be compensated for the time that the tech spent at my house. I immediately called Tommy back and attempted to speak with him about my point of view of the repair. He didn’t want to listen at all to what I had to say and ultimately said that they did a great job and there was nothing left to discuss.

After that interaction, I would not recommend using Guirken at all for any plumbing repairs. They are not customer oriented and just lost a potential long term customer. Also, the toilet is still leaking...

High points for politeness; however, the lowest for Quality. These service men came to my house because my fireplace was giving off soot. They charged me $540.00 for new parts and the soot continued. The fireplace had only been used about 6 times (which indicated it was virtually a new fireplace). I contacted someone else after complaining to the owner and he simply indicated "these things happen." The 2nd individual I contacted simply made a few minor changes and no more soot. I would not recommend Guirkin for fireplace although they advertised they have experience in that area

I have used Guirkin for years, but no more. Their employees and work is no longer professional. If you use them be sure to avoid Andy. He was sarcastic and rude in his responses to my concerns about prior work. He had installed a toilet that was too big for the space and had broken the baseboard heater. He told me that was all that was available acknowledging that it was too big.....it is quite obvious the toilet is jammed under my radiator. His solution was a smaller one, but that it was not the right size. You mean to tell me a plumbing service has two toilets available to install in one's home??? Really???
I then had a leaking shower head installed a couple of weeks ago by Wes. He had to tell me how wonderful he was. That also had to be corrected. Please, just save yourself some time, and find another plumbing service. Plus. they have gone up considerably on their pricing.

Excellent service at a fair price! I called on Tuesday and they committed to service between 1 and 4 on the next day. Received called Wednesday at 12 that technician was on the way. The technician was dressed professional, affable and very accommodating. He took his shoes off so as not to track in the house. Also, their customer service person was very nice...candidly most of the other companies I called sounded like they would be doing me a favor, very cavalier.Also, their van was very cleaned with a "knock out" painting scheme. They have a A+ rating on Better Business Bureau and Angie's list...old company with "old school" values, refreshing.

Guirkin's plumbers are fast & thorough. They have done a couple things around our house and I've been very pleased with the service, communications, quality & pricing. I like that I can speak directly with the owner if I have an issue, and they remember me when I call in. Give them a call, support local business!

Had slow leak in shower. Wes from Guirkin came on time, quickly found and fixed the problem. Felt price was very reasonable. Would recommend.

Recently had my annual fireplace inspection. On time, received a call when the gentleman was on the way. Removed his shoes, placed floor covering over the carpet to make sure, during the cleaning process, nothing fell on the carpet. Will definitely use them again.