Rapid Response Heating and Air

After another company did a no call no show for no heat, a week before Christmas and no money, my mom reached out to the person her land lady has used. It was a long shot, but THANKFULLY Boyd was A) available, not only in a day or two, but happened to be "in the neighborhood" and was there in less than an hour ( I know that this was a remarkable stroke of luck not the norm) and offered to hold onto my check a few days until my pay day ( again a stroke of luck after a not so great couple of days, not the norm.) I just wanted to share what a phenomenal first experience I had with Boyd. It's my hope that if someone is attempting to discern what company to go with and it comes down to reviews, this might set his company apart. I hadn't heard anything about them prior to my mom's referral. I'll be using them from now on.

These guys are amazing. Called them at noon after my building maintenance team had basically told me to take a hike and they were here by 330 and out by 430. The whole job was quick, the team was professional and I had A/C back in less than a day. I doubt any other company in salt lake can give you results that quickly at such a fair price. I would recommend these guys to anyone with an HVAC issue, especially if you're on a time crunch.

Boyd and his team did an excellent job installing a new furnace after it was determined that the old one was leaking carbon monoxide. They also corrected a myriad of problems with the furnace exhaust. They were polite, kind, respectful and clean. My home is safe and warm thanks to Rapid Response Heating & Air.

Long story short, I NEED my AC in the summer. When my AC stopped working in June, I started freaking out. Other companies were booking a week out, these guys made time for me the next day. They're awesome. On time, polite, friendly, professional. It was a small fix, but I'm extremely happy. They will be my first call every time.

Was very nervous about the cost of having to call a professional to come out and take a look at my central air issue. Decided to give Rapid Response a try based on their reviews. I was extremely satisfied with everything! They were to my house within a few hours. They gave me great detail on my problems and explained how I could avoid them in the future. They also explained how I could fix my main issue, which was fairly simple. They gave me the option of working it out on my own, or gave me prices for them to do it. Extremely grateful they gave me those options instead of just moving forward with it and charging hundreds of dollars. Instead, my issue was resolved and I only had to spend about $60. Will definitely be using them for any other heating and air problems!

We had a new years day surprise- our furnace woke us up with strange noises. By 7 PM, it had completely stopped working. I contacted four different local repair companies via their websites by 8 PM new years day, and Rapid Response called me by 9 PM (On a holiday!)

They were out at 830 the next morning, and while it took all day, they stayed at it until we had heat. They were personable and did a great job! Super happy with their work!

Great service. They were prompt, professional and fair priced. I will definitely call them back.

Our AC went out yesterday at 3PM, 96 degrees out. They were able to come out at 6PM, diagnose the blown compressor, get us quotes, come out at 8AM the next morning and have a brand new efficient and super quiet Trane installed and running before 1PM. Literally less than 24hrs from when our AC broke to having a new one running IN THE DEAD MIDDLE OF THE SUMMER. Dolton and Wyatt were awesome installing it and Boyd followed up to make sure everything went smoothly. Well, it went smoother than smoothly. Can't thank these guys enough, I found my new go-to HVAC company.

Rapid response was the only company that could install an AC unit the next week. Mine stopped working on Friday, they could come Monday, and it was too hot to wait three weeks for anyone else. The five star reviews made me comfortable with this choice.

They said they could do the entire install in one day. Monday, two Tech's came and told me what they were installing. There was no choice on unit, which is weird to me, but it was a reasonable cost. They starting the install, then around noon left to pick up some needed parts saying they would return in an hour. More than an hour later, they called saying that they had tracked down the last coil in Utah that fit my house in Ogden because of an aluminum shortage. They would be coming back late due to the extra time to get it. When they came back, they said it was too late to finish the attic work, and they would come back the next day.

The next day, two different Tech's arrived. One said he had only been working for a week, the other told me he was given the wrong coil by the guys who did the Ogden drive the day before. He waited for a different on to be delivered. He said I needed to also pay for a new pump and kill switch. Later, he said he had a pump with a internal kill switch he would install to save me money. They had issues getting the system working and called someone else out because of a line blockage outside. They got it running.

Next morning, the house was getting hot so I called. A tech came and said the coil was frozen and needed to melt before he could do anything. He turned everything off and left a while. (I read later that this melting process requires towels and a watchful eye to prevent water damage). He returned and said the blockage during install probably caused the issue and it just needed to melt, he fixed the AC fluid levels and it was working.

The next morning, water was dripping down the walls in the bathroom. I called and they came out again. I was told by the Tech that the ice had broken off and plugged draining. Also, it was the wrong sized pump. They cleaned up and did the repairs. They said they would send someone to repair the bathroom. The cooler finally seemed to be fully working. They did take care of the bathroom painting with a construction company. It took the painting company two tries to fully seal and paint the bathroom because of the large brown water stains coming through from the attic.

Now, occasionally, I hear a high pitched buzz from the indoor AC portion in the attic. I regret using them.

Update: I had another company that I trust (Just Right Heating and Air) come review the work. It seems they installed an AC unit that is borderline too large to function well with the furnace. Freezing over will be an issue. They taught me to use cheaper, thinner, furnace filters for better air flow (change them monthly) and to turn off the system if I notice it get iced up causing short cycling.

To be fair, I am glad I received quick service when I needed it, and that they repaired their damage, although I wish the compatibility of the new unit would have been better at the front end to avoid the trouble. I will not use them again.

Read the response. This is my counter response:
1- No one told me about the unit options before it was installed, one price and one unit possible. 2- I did not refuse the wet switch, they said they had a switch on the unit and didn't need to install one. It would not be rational for me not to install the wet switch. Or, for a company to install a pump without requiring a wet switch. 3- I do not ever run my cooler below 72 degrees ever, usually above 75. 4- Yes, they repainted my bathroom, after destroying it so they could avoid using their insurance. My bathroom was fine before the system leaked for faulty installation. 5- A good company, that you can trust, doesn't blame their customers in their review response. Again... I would never use this company again and recommend that everyone else chooses someone who won't lie in their review response.

Boyd and his team were amazing! I had a great experience from scheduling, to the professionalism of the men. I still can’t believe how quick they could replace my furnace and A/C, definitely a dream team here! Thanks guys!