BFS Home Warranty

I have been using BFS for many years and have been pleased with their service. I also have maintenance contract with them. Technician came on time and performed maintenance service on AC. I have recommended BFS to my friends and they are also happy with service. Thanks.
Ali

I have been with this company for over 15 years now they are charging 75.00 to come to home and to check you drain pan, and flush it out, they are charging 129.00 to to flush it seems as though, they only care about what monies they can get from customer. It is so sad that this company has come to be like this .

Poor service and long wait time for the service guy to show up. Also, the issues are never fixed on first instance. They dont pay attention to the issue or when called in. For clogged sink, they noted AC line flush in the ticket and sent man without the required tools. Useless to sign up as this doesnt seem to be of any help. After they ruled out a clogged sink to be a stoppage issue without evaluting correctly, I was able to get hold of a plumber and get it sorted with basic cleaning

After all this the lady calls the next day demanding for service call fee as a must irrespective of the service and refers to contract

Recommend to all my realtor friend to stay away from BFS Home Warranty, complete junk. They claimed they are one of the few home warranty company that would allow homeowner to use their own contractor but when you file a service request they denied such fact. FYI for those who is not familiar, using our own contractor meaning it's faster and the person might be very familiar with the system as we may use the same one over the years. Bringing in a new contractor meaning we have to explain to that person the history and all that. Most importantly, your own contractor much more faster.

Here's the true issue, I filed a service request early this morning because the thermostat is set to 72 and the inside temperature of the house is 80 meaning it's not cooling. They told me someone will be available to be out there this Friday. THIS FRIDAY????? It's only Monday today.

Unsuccessful repair AC leakage starting September 2021 with different technician. Flooding seal due technician errors and not taking responsibility for damages. January 2022 back with AC leakage. Terrible telephone attention especially from staff named RHONDA. Not answering emails giving information for charges not shown in policy. After such terrible service, we cancel its policy 01/11/2022. More than 15 years been their clients.

The good: all the techs who have come to our house have been very friendly and helpful!

The Bad: Long wait to get techs out, usually about 5 business days. Many items are excluded from coverage, GFCI Outlets for example, even though it’s marketed as a relatively comprehensive warranty program.

Do NOT use this warranty. They will refuse to cover anything they can. This is the worst home warranty I've ever used. Sarah, my contract says bathrooms: plumbing and electrical. The repair guy stated that it was leaks and GFCIs only. It must be nice to pick and choose what you will and will not cover. The repairman was at my house for 5 minutes. Breakers are loose, almost falling out of the box (needing jiggled sometimes to get AC to work), this company says not covered despite a line in the contract for breakers. Complete garbage home warranty.

Had a compressor on my home air conditioning fail. BFS stands behind their home warranty and replaced the compressor. Keep up the great work.

Beware of this company, they over charge you and will charge your credit card without asking you.Never give your credit card info to them.

Life Saviors always one call away!