Tiger Services Air Conditioning and Heating

Be aware

These guys fleeced me .. charged me 500$ for a warranty repair told me if I didn’t fix it now then it would cost 💲 1026 .. simple dual Capacitor replacement that took 15 mins to switch out.. come to find out there’s better companies out there that won’t rip you off and charge 100$ including parts

Be careful with these guys .. I has no idea and trusted them not to rip me off but boy was I WRONG

We’ve been customers of Tiger Services for a year. Dan was our service tech at each visit. He has excellent customer service skills, very interpersonal with great knowledge in the field of heating/AC. Polite, direct, and basically knows his s*it! The customer service department has always been professional and friendly.
I’d recommend Tiger Services for all who’d like honesty and a dedicated staff.

Tech Ignacio, was on time courteous and very knowledgeable about my air conditioning system. Followed protocol wearing mask and slip on for shoes. Left me with detailed findings of ac inspection. Left me with impression of being honest and not trying to make money.

We have used Tiger for installation of 2 systems and have twice a year maintenance checks. They are always professional and friendly.

Worker arrived on time, answered all our questions, and was very professional. He also had a great sense of humor. All around. A wonderful experience. Would highly recommend

I have had a service contract with Tiger A,/C for at least 10 years always professional and on time, they have installed two units for me since I have been with them highly recommended

Emanuel was prompt and courteous. He did a thorough inspection of my units. Was very happy as always.

Our serviceman, Pat, has been top notch. Knowledgeable, on time, thorough and explains things in language we understand and therefore can make decisions easily.

I’ve used Tiger Services for decades. I was afraid I had a carbon monoxide leak today so I called and they sent a technician as soon as they could. Emmanuel was the technician that serviced my heating equipment today. He was very personable and professional. He explained what he was doing and what he found…which was no issues at all. Thank goodness. Definitely a ⭐️⭐️⭐️⭐️⭐️ company!

The day after we renewed our annual Tiger Service Maintenance Agreement, our 23-year-old Rheem HVAC gave it up. This unit had been installed by Tiger Services (Air Alamo at that time) and we've maintained the annual maintenance agreement since installation. Because of its age, we had already decided it was time to replace the entire HVAC with a more efficient system. Tiger was the first on our list of the five installers we contacted, and the Tiger rep was the only one who didn't remark on the filthiness of the condenser unit. All of the other reps noted it appeared not to have been cleaned in years, as dirt was caked on the compressor and wiring and the condenser fins were completely clogged. I was irritated to learn of this, because the unit was supposed to be thoroughly washed out annually in accordance with our maintenance agreement. But I decided against complaining to Tiger, since the unit was going to be replaced anyway. Then, the final rep on our list asked if anyone had examined the unit to determine the fault, since we had a service agreement. We answered "no" because even though the agreement was in force, we would still be charged for a service call. In fact, the primary reason we had renewed it again after so many years was to potentially take advantage of the discount on a new installation, a perk in the service agreement. The rep said he would be happy to check it out at no charge, since he was already here to provide his estimate for a new installation. Ten minutes later, after again remarking how dirty it was, he found the problem, replaced the defective component with a new one from his truck, and had it running. Then he proceeded to also check the other electrical components and the coolant pressure and pronounced it OK. We paid him a nominal fee for the new part, his labor was at no charge. He said he would be happy to sell us a new installation, but as long as it's running well, why not wait until it really breaks for good? He was right, of course, as well as providing among the lowest estimates for the unit we wanted. Ironically, Tiger Services delivered one of the highest estimates for the identical installation. The following day, we telephoned Tiger Services to complain about their estimate to a loyal customer and requested a refund on our service agreement. We also demanded that Tiger Services send someone to our house to thoroughly wash out the condenser, because they had failed to live up to the service contract terms. Today, the Tiger Services owner telephoned us and agreed to refund the service agreement, but balked at our demand to make good on all of the previous agreements. I told him I would be happy to send him pics of the unit to see for himself and he wasn't interested. His reply was, "we don't think we can make you happy, so it's best if we part ways now". That's what we got from this business owner after twenty-three years as a loyal customer. Are we upset? You bet we are. As far as we're concerned, we wouldn't accept a new installation from Tiger Services even if it was free. They cheat their most loyal customers.