Northern Tool + Equipment

It’s an OK experience but not exceptional customer experience. I find dealing online is a minimum two week if not longer wait for just about everything. The pricing is pretty high and as most things now it’s much more convenient, faster and cheaper to try Amazon first.

First time here. I was amazed at how clean, organized, and plenty of inventory. Good sales also. Great customer service at parts dept. The gentleman there was very attentive to my concerns about repairing my pressure washer. Explained the process and wished me well. Really impressed with the store. Great job, made a new customer out of me. See you all soon.

I always have a great experience professional tools professional quality service

I was very impressed with my outing at your place. Affordable prices and good promotions. I want to thank Tim McCoy at the San Antonio location. He was extremely helpful on our new water pressure product. He explained everything snd all details snd function parts. One of the best people I Know

Clean store and fair prices. I would give it five stars if the store was easier to navigate. The layout is simply not shopper friendly. Staff was helpful and friendly but I shouldn't have to ask where merchandise is located.

I enjoy shopping at my local store because all the personnel is alway very helpful personnel.

Absolutely amazing service. Adam went above and beyond with every question every product and even brought out store-use models and let me test them. Connie very helpful and made us feel welcome and appreciated as customers. Mike in service was also awesome and went out to floor to see if a product was interchangeable when he didn’t have to leave his service department area. Allen the manager was hustling and helping and at register checking-out customers...not what you see in sit-back-do-nothing managers. Whoever is in charge of hiring and coaching is also doing a dang awesome job. Somebody email the regional and district manager. This store needs that Hidden Boss show and give these guys some awesome vacation to Hawaii once this Covid19 thing is gone. If my businesses were in San Antonio I would sweet talk and steal these employees. Congrats and Thanks guys...all of you. JC

Your website is refusing me access.....continually happens....your losing sales....fix it....now I'll have to shop elsewhere!!

Northern Tool is a step above Harbor Freight. I went into the store to purchase a tire gauge. I've thrown away several cheap ones and wanted something more accurate. I found a hand-sized digital gauge for under $14. They have stuff organized fairly well, so it was not difficult to find what I needed. When I got to the register, there was 1 cashier and 2 people waiting in line behind the one checking out. Another cashier came and took the next person in line. When that person was finished, the cashier checked on the other cashier still with the same custome having an issue picking up an online order. After a minute, the 2nd cashier waved me over to take my money. It took me a fraction of the time of the 2nd customer to get checked out, and the 1st customer was still waiting on something to happen. I shop at this store regularly.

Tania Ochoa is awesome. She is very attentive. Great customer service. Bilingual if you need someone who speaks Spanish ask for her. Habla espanol! 😉