Northern Tool + Equipment

I went to this store for the first time on July 12, 2921 around 1:10pm. I went specifically to purchase 4 of the storage containers that are on sale for $9.99. They were out of them, however an assosiate there told me they could order them online, however when I mentioned it at checkout, the cashier #300996 told me she was unable to order online. So I paid for my merchandise and went on my way. If I'm able to order online from my phone then what would be the issue ordering it at the store??? I feel as if the cashier just didn't want to do it

Your sales representative Tim McCoy is the best I have dealt with. His attentiveness and wanting to make sure things are right are beyond expectations. We will be buying our house generator though him.

Friendly and helpful in-store customer service. Usually well stocked with quality merchandise. Online ordering is also super easy.

Northern Tool, this location in particular, blew me away with their customer service. To say that the Senior Sales Manager, David, (not to mention several other team members) took care of us would be a gross understatement. My order did not come in when promised, which was completely out is control. However, he 100% rectified the situation, thus saving us a lot of hassle. He was kind, thoughtful, professional and generous. It’s rare to experience this level of customer care, and we are very grateful to have been the recipients of this outstanding level of service. I’m not sure if it’s the training, management, or overall climate at Northern Tool, but I can assure you, they now have a family of lifelong customers! Thank y’all so much for all of your helpfulness.

Both the associate answering the phone and the sales associate that assisted me were very helpful and professional.

I shop Northern Tool often but never had ordered on line before. Quick work. Now hoping that the product is delivered in good order.

1st time buyer. I signed up & subscribed. Supposed to have $5 off 1st purchase, didn't matter as cart was $189 but it never showed up. Called service just because to maybe order on phone. He basically interrogated me. I advised I'm a possible 1st time buyer and may just get a cart from another source. He finally gave me a code that I should have already had & I purchased the cart easily online. Shipped to store here in SA of Loop 410. We see what happens... Now I do like the Tuff Garden cart. They have them at the nursery I shop!

We came by to pick a pressure washer for our company, David was the gentleman that helped us with this experience. He answered all questions and gave us more information about the pressure going into all details. There isn’t one thing that we do not know now about this pressure washer and it’s thanks to David’s professionalism and knowledge.
Carmen was also very professional and kind when it came to helping with payment.
Great customer experience overall from both of these wonderful Team Members.

I have shopped at this place many times. They have a great selection of tools for many different trades. Most of their major products are tested name brands and are fine quality. They have lots of little items gadgets and fun stuff that will draw your attention and take your money. Some of them are high quality and some not so much. They almost always have what I'm looking for. Find staff that is helpful eager to make suggestions for special projects and concerns.

Great value, excellent help - fast & easy checkout --- highly recommended.