Christianson Air Conditioning and Plumbing

I have to give a shout out to Christianson Air Conditioning and Plumbing! They replaced our 16yr old AC last August. Guillermo our salesman rocked it in the education department. They weren’t the cheapest but I felt the most comfortable with them, their experience, and knowledge of the systems they were selling. They were the first of 5 estimates I received and I circled back to them when we picked who to go with on our new install. We were finally due for our biannual service check up. They came out yesterday.
When leaving, the tech Paul, commented there was resistance in the line when he was blowing it out and asked if I had ever had drainage problems. I hadn’t. I had paid for someone to come out every year previously twice a year to do this same type of maintenance with my old system (for 16years). I trusted they were doing what needed to be done. I mean my system ran pretty flawlessly for 16yrs. Paul said I may see some drainage on my back patio where the secondary line drains if what he suspects was happening (clogged AC drainage).
Four hours later, I was calling their office because I had water all over my back patio. I spoke to Gil, one of the service managers, and he said he would send Paul back out in the morning. He was on another service call a few hours away. Keep in mind, I kept saying I don’t understand how I have never had problems in the past 16yrs we have lived here with drainage and I was really struggling with how the tech made this statement and then 4 hrs later I’m calling because he told me if it happens I was going to need to having something else done. Gil was extremely calm, apologetic, and asked me to give them the opportunity to come out and try to figure out what was going on.
Paul the service tech just left! He educated me on the flow of our AC drainage system. No one had ever done that before. If you don’t know, you should find out. He helped me figure out the problem which was not his and got us back to no residual water drainage on my patio. AND they took care of the service call! This people is customer service!!!
I cannot say what my last AC service company did or didn’t do because I wasn’t educated enough on the process to know. I just assumed for the $170 a year I paid, that they took care of what needed taken care of properly. What I can say now is that I am beyond satisfied with Christianson that I am happy to recommend them with 5 plus stars! Customer service like this is what will make us a long term customer!

Worst company ever, should be put out of business. Installed defective NIBCO piping in many DR Horton homes, and now is passing the buck claiming no responsibility. This has caused over a dozen leaks in my home alone, 25k in insurance claims and a new one on the way. Their incompetency and negligence installing this faulty pipe has caused dozens of people in our neighborhood thousands of dollars and so much grief. Company should be held responsible and be held accountable. Instead they pass the buck and don't offer any remedy whatsoever, other than coming out to do repairs and charging full price. They benefit from the faulty pipe installed, so they are laughing all the way to the bank. Don't use them ever, and soon they will get what they deserve.

After working a 12 hour shift and coming home to an air conditioner that wasn't working. I called the emergency number it took them 3 hours to all me back. After speaking with their dispatch. I was told the earliest someone could be to my house was in 4 days. So I had to be without an Air conditioner for roughly 5 days. I told their dispatcher I had medical issues and clearly that doesn't mean anything. She said, the earliest they could get out because that's when someone would be in my area was in 4 to 5 days. The dispatcher did not recommended another business as most others would do. This is texas and not having an AC is NOT negotiable in the heat. Clearly this company doesn't care about their clients or their health as this could hospitalize me.

I called for a diagnosis on my water heater that was not working properly and they came out and spent 5 minutes looking at it and told me the gas pressure was too high. I asked for a bid to fix the problem and did not get a response. This is when I knew something wasn’t quite right. I had the gas company come out to check the pressure on my house as a second opinion and they said the pressure was set correctly. Long story short, it was a grounding wire that wasn’t set right but this company came up with some bogus diagnosis to get my money and leave as quick as possible. I called to talked a manager and left a message to have someone talk to about the situation but did not get a call back.

Technician was courteous and professional, after I explained what was happening with my a/c unit, he quickly determined with his gauges it was low on refrigerant. Unit was recharged (refrigerant price was consistent with current market). Recommendation was made that I should start looking for new replacement unit since ours are over 10 yrs old.
I would definitely recommend company, they shoot straight forward no BS.

Very experienced and friendly. They are unbelievable! I had another company (unfortunately) work on our AC for 2 weeks, and thousands of dollars later I still didn't have working AC. My father has done business with Christianson and highly recommended them. Right away they diagnosed a major problem the previous company had missed. They fixed it ASAP at a MUCH better price! I will do business with them from now on. Thank you Christianson! Nacho, the tech was SO nice, and Mrs. Rose was wonderful setting up my appointment. Thank you all!

Best AC and plumbing service we have ever experienced. They were able to service us immediately. Very professional and timely with appointment. Trustworthy service that is not trying to charge you for things not needed for repair. Trevor and Paul get five stars. You just can not find quality companies like this anymore.

We called Christianson for some warranty plumbing work, and, as usual, the office staff was most courteous and helpful. They set up an appointment that suited our schedule and noted that they would call when they were 30 minutes away. When Angel and Tyler arrived, they went over why they were here and went right to work. They were done shortly, making sure that we were satisfied. As we’ve told our builder, if all the trades that came out for warranty work were as pleasant and efficient as those from Christianson, it would be a much better experience for the homeowner! The Vances

I love to check reviews before I use someone. This company had only one review but I loved what the customer said so I called. I was able to get an appointment within one week. As promised, the plumber called prior to arrival to let me know they were on their way and they arrived at the time scheduled. Both plumbers were professional, used shoe coverings before entering my home and were able to fix several of my plumbing problems in the same day. What surprised me the most was the price I paid for parts and labor. Extremely reasonable. I highly recommend Christianson for your plumbing needs. We won't use anyone else now.

We had a great experience with Christianson AC & Plumbing last week. They replaced our water heater and a little piece at the meter. Angel said there is to much pressure coming into our home and that it is not good for the water heater. They tried using the existing knob at the meter to adjust it, but it wouldn't so they replaced it too. We also had two knobs on our master tub broken that needed to be replaced. Christianson installed all plumbing in our house it was built. Angel called his office and they searched their records and pulled model numbers and told us to call Moen because they have a lifetime warranty on their fixtures. We've already got the new fixtures from Moen and installed. I appreciate Angel taking the additional time to help us with this. I didn't shop or compare costs with other plumbers but don't mind paying a little more for first class services. Thanks Christianson!