Longhorn Heating & Air Conditioning

Shocking customer service. Do not call them - Terrible!.

I purchased 3 complete heating and air units from this company almost 4 years ago for almost $20.000. They had to come over and over again to fix the heating distribution that they designed. One room was like an oven, second room did not have enough air and they had to relocate one keypad sensor to another room, cap to the vent on the roof was a wrong kind and it caused a leak to the rooms underneath on one of those units. ..and on and on..finally I had it ok.. Beside they scheduled to come several times and either late or the tech did not know the issue. I have never call them since. Recently I had a freon leak on one of the units, I called my current person and he added the freon for me. But I thought I call them better because they are the one installed the units. They gave me an appointment 2 weeks ago and I decided to wait for them. I was home waiting for them and after the time window passed I called them, they said they will call me 30 mins before they come because they are just busy and I was Ok with it. Finally, I got a call from the manager lady..and said. “we don’t want to serve you find someone else, have a nice day” and hanged up. She didn’t even give me a chance to ask why or say anything. My jaw dropped and could not believe what just had happened. I called her back and said after 2 weeks of waiting and wasting my whole day waiting for you..without any regards of my time just shove me off your schedule. I asked her what did I do?...haven’t spoken to you for almost 4 years. She shouted at me and said "because of that your are difficult." Because I called her back asking why did she took me off her schedule and sound frustrated. She just said go somewhere else with the most RUDE WAY POSSIBLE and hanged up. I COULD NOT BELIEVE IT!!

So please save yourself a hassle with this company just go somewhere else. NOT WORTH IT!

Totally agree with B Mary!!
They should have no stars at all
The whole team is horrible
They have no clue
I have Same Megatel home
Didn’t tell me to register my unit either, left with 5 yrs warranty
Had AC cooling issues blamed it on Megatel for poor construction and insulation and left me in heat with constant AC running and high energy bills!!!

Can we have a CLASS ACTION LAW SUIT!!!
Can we get together only few of us will work too!

Paying high electric bills because AC runs day and night and unable to cool the home, long horn said Megatel needs to do good insulation, called another company and they found the problem in literally 10 mins at the 4th year of living here and end of warranty

Please Can we have a CLASS ACTION LAW SUIT against them !!!

Addendum: (correction)
Tom is the Owner (correction) of longhorn AC company Rowlette Texas, who called me finally and was kind enough to send his AC service manager and did repairs And apologized for his staff behaviour. I hope he terminates his office manager (Tes)
My AC will hopefully run at full capacity this summer & will see how my upstairs room temp is this summer.

Thank you Tom (owner) and George (service manager), I really appreciate you guys help!

Sir warranty calls are 8-5 Monday thru Friday. You signed a contract with Megatel the builder of your home that you agreed to this. Also when you purchase a new home, even if it was just built, CHANGE THE FILTER. Most of the problems are due to the builders and homeowners not changing filters, or pouring bleach down the primary drain to make sure it does not clog. These are things that the homeowner is responsible for. All filters should be changed every 3 months. There is no filter that last a year.

We really appreciated Hunter’s speedy attention to our Air Conditioning issues. Not only did he come out after hours, but he was at our home when he said he would be and less than a half hour to fix the problem.

Won't be using them again. My AC went out and they wouldn't come to my house over the weekend. Had a scheduled appointment for a Monday and then I called to confirm it then they tell that they can't see me until one week later. That's is not professional! If you had me on the books then stick to your word.

I have used this company for almost 30 years. They have installed entire AC systems in an older home and sold us new outside units at the current house. They have always been clear about the pros and cons of each choice, did not try to sell the most expensive unit if it was not necessary to us. They respond quickly, effeciently and courteously. I wouldn't use any other ocmpany.

This company NEVER fails me. I had another situation that required instant attention. Longhorn got right on it. I thought I would have to wait days to get servive but they took care of me immediately. Thanks again, I appreciate the whole staff in making my life comfortable again.

BRAND NEW HOME Longhorn Heating & Air will not either come out on a Friday afternoon or the weekend (SO WE DON'T HAVE TO MISS WORK ON SOMETHING THAT SHOULD BE WORKING NEED TO PAY FOR THE HOUSE STILL AND ALSO ALL THE HAIL DAMAGE ITEMS) well they would come out on the weekend but said they would charge over $100 an hour to work on the unit or some sort of charge. So now I am going to contact my builder to get another AC company to come out on our time so we don't miss work to pay for the unit that should already be working if you bought a new car and paid even $20K for the car had a warranty issue and the dealership said we don't work the weekends or well we can but need to charge you a $100 fee to work on the weekend would you be happy or okay with that?

Do NOT call this company for anything. The supervisor cannot get her employees and technican on the same page. Technican came out and said he shouldn't have to charge us for something SUPER minor... calls her and of course has to charge us! Technican also says next time to call and they can walk us through our problems, but the supervisor says it's not their job to do that! AWFUL SERVICE!

Have been charged an incredible high amount for estimates and have been waiting for over 3 months for repairs and no response or reply. Sarah in the office will not reply back or call back.