Longhorn Heating & Air Conditioning

$860 to replace a valve stem. Longhorn installed my system initially on a brand new home. Within a month the primary drain was clogged with debris. Less than 3 years old, one system lost pressure. Unable to find a leak, I was charged $325 for a nitrogen test. Turns out the leak was in a $15 valve stem that should have been found on the initial diagnostic. Now the system is working and the primary drain is clogged again. They want to charge me for coming back out. $860 for a valve stem. Poor workmanship and poor customer service. That's been my experience.

I have used Longhorn twice and they are awesome from the office personnel to the technicians. I first used Longhorn for a second opinion. Another company had diagnosed me needing a new compressor. Longhorn diagnosed the unit was missing a piston. Unit has been cooling ever since the piston was installed. Second time I used Longjorn was for a winter tune-up. Technician was very thorough and knowledgeable. Longhorn was referred to me. I must admit after first seeing their star rating I was reluctant to call. I am so glad I did!
I typically dont write reviews however Im writing this review to help their rating because they truly are a 5 star company.

Longhorn installed the HVAC in our newly built home. They did a great job balancing the airflow to all the rooms. Their service managers and technicians are polite and well mannered. I would definitely recommend them.

My wife and I want to thank Longhorn Heating and Air for their excellent service. We were having problems with some of our rooms being too hot or too cold. Johnnie and Hunter arrived promptly, diagnosed the problem and explained it to us in a way that we are able to understand it. Then they balanced the air in our home and now it feels wonderful in every room. Longhorn Heating and Air has earned our highest recommendation.

Thank you George for resolving the issues we were having with our 2 furnaces that were repeatedly burning out due to faulty electrical wiring that Longhorn wasnt even responsible for. My family appreciates everything you did for us when outside temperatures were reaching triple digits; locating parts that weren't readily available, going out of your way multiple times to make unscheduled repairs due to my children suffer from asthma. Two thumbs up for Longhorns entire Staff and Management.

Over the summer, we had an issue with our A/c, all of a sudden it started draining water thru the ceiling instead of where it was supposed to drain. We called Longhorn Heating and Air. They were out the SAME DAY we called and fixed the problem. The Technician could have told us a sad story of what all was wrong; instead, he was honest and told us our drain had come unglued. The Technician fixed it in less than 10 minutes and was gone! Wow! Amazing! Thank you Longhorn Heating and Air! We will always use them for our heating and air conditioning needs.

Longhorn Heat & Air is a life saver. With temps at or over 100 degrees this past week my AC decided to quit. One call and everythi g was promptly taken care of and at a reasonable price. Tess the office manager is the best. Thank you Longhorn for being prompt and profesional.

Power outage fried our thermostat. Had to call after hours (around 10pm) and Hunter showed up within 30 min to fix our problem. He was fast, efficient and extremely polite.

Worst customer service. Technician are good and honest but the account team are ridiculous. They charged $175 for replacing blown 3 amp fuse even though unit with parts and labor are still under warranty. Threaten to void warranty if service charge is not paid. Stay away from arrogant staff who threat their customers

We recently purchased a new home from Megatel (Feb 18). The fan motor was bad in the Trane system installed by Longhorn. Megatel refered us to Longhorn to have the fan motor replaced. Longhorn was on time and very nice! They explained they didn’t have the part needed and it would be a few days before they could fix the unit. When I explained that I am pregnant and very uncomfortable they went above and beyond to make the repair the same day. Thank you so much for taking great care of us!