Longhorn Heating & Air Conditioning

Provided me information about heat pumps and solved hvac issue. It took several times to solve it due to the weather and how heat pumps work and also different zones in home having several heating and cooling issues at the same time. For new home owners under warranty, it's best to go through the home builder/project manager for big issues going on with the hvac especially with different zones.

We've been using Longhorn for over 30 years to help us with our HVAC needs both personally and commercially. Always professional and get the job done quickly without issues.

The team at Longhorn is so helpful and responsive! The service technicians know what they are doing and provide incredible assistance. A huge shout out to Hunter who went above and beyond assisting us with a plumbing line that wasn't properly vented. We appreciate this team so much, they do outstanding work! If you need any work done, I would call Longhorn!

I first want to start with the only reason I am giving this company 5 stars is because our technician (HUNTER) was the BEST! His customer service was top notch and he was able to fix the problem!

We live in a Megatel new build, and we are still under warranty... I called the office SEVERAL times to explain to them that our house was unable to get to the temperature the thermostat was set at for several hours even into the late hours like midnight WHEN ITS DARK OUTSIDE. We kept getting brushed under the rug and told that 76 in our brand new house was normal even if set at 70.... THE OFFICE STAFF WAS SO HORRIBLE AND RUDE EVERY SINGLE TIME... FINALLY a technician was sent out and we were threatened that nothing was wrong we would be charged.. well turns out we were right and something was wrong because ever since Hunter was here and fixed it, we have stayed at 70 even with hot temperatures outside and our blinds open..

Hunter is the best! Couldn't recommend him enough!

The office staff is horrible, and they talked bad about our builder. Super unprofessional.

Called Longhorn for an AC issue on a Sunday, Hunter came to the house and diagnosed the issue within couple of hours. He’s extremely professional and knowledgeable. He was able to fix the issue and restore the air conditioning. Will definitely recommend Longhorn to everyone for all their HVAC needs.

The 2 ladies at the front desk Christina and Monica were very unprofessional I waited 4 days before they can even come out and when they get here they guy says someone will call me to install a brand new H vac Waited 3 hours no one never called so I call back Christina told me that She needed me to go online to fill out paperwork for financing I told her I don't need finance I will pay for it Then She says she don't know when someone can come out or even when they would order it so I say as soon as possible I would like to have it she said Is someone will call me when they're ready To put in my system I don't even know how long it will be or when So I asked to speak to the manager 4 times she said she was the manager so I said I guess I have to come up there to speak to the manager she told someone in the background that I was threatening her I advise no one to go to them seems like all they want is money they charge you a 100 bucks to even come out to do nothing Look around and sound professional

Hunter, my technician, was exceptional. He quickly identified and fixed my issues without any cost to me due to my warranty. The problem was the builder's shoddy work. Also, he went above and beyond expectations. He showed me other problems in the attic that the builders had caused and recommended I contact them to fix it. He nailed back a board that the builder didn't do. He insulated a pipe that that the builder failed to insulate at all. He showed me a place to get cheaper air filters online. He was also very warm and friendly.

I'd give 6 stars if it was possible, and if I ever have to call them again, I'm asking for Hunter! It's clear he takes pride in his work as well as his service!

My AC broke down last week & it was horrible, especially since it's been 100 degrees outside pretty much every day. We had someone come to see what the issue was, managed to get the part they needed, and came back to fix it the very same day! He also showed me where to change my AC filter, which was very helpful because it was hidden very well. Overall, I was very satisfied with my experience with Longhorn Heating And Air!

If I could have given a half of a star or no star at all I would have been more than happy to do so. Everyone needs to BE AWARE..... this company is a rip off and does not care about it customers. My wife and I have dealt with this company for the last time. We have had nothing but constant issue due to our HVAC unit not installed correctly from Longhorn Heating and Air on a new construction build from Megatel Homes. I have had to replace numerous parts after parts and after parts... All I hear is its normal wear and tear... normal wear and tears is extreme usage over a long period of time and not 14 months later. Yes air filters are always changed on time (quarterly). Due to Longhorn H&A not doing there job or communicating with the customer I only received a 5 year parts warranty vs the 10 years parts warranty I received. If...……….the installer would have registered my HVAC unit or giving me the paper work to fill out and send I would have been more than happy to submit the paper work to the manufacture however this company failed to do so nor did they even care after I brought this their attention. All I have heard is excuses after excuses...…. and the owner Thomas (Tom) does NOT care about his customers either. All he can think to tell his customer is that his "hands are tied". The receptionist Christina has no follow through what so ever...……………...she does not do what she says she is going to do. There will be an additional post with more detail of the experience(s) I have received from Longhorn over the past years. Poor poor service.!!!!!!!!!!!!!!

Longhorn installed our A/C systems when we built our home, and we've also used them for follow-up repairs over the years. Yes, we have had problems due to the known nationwide Goodman industries evaporator coil quality issues (units built around 2009-2011) over the past couple of years (the coil's solder joints fail and leak out Freon, but this was not Longhorn's fault), but in both cases the parts were covered under warranty and the repairs were done first class, with quality and conscientious work. They will go above and beyond for your repair. The cost of every repair has been very competitive and lower than other quotes I obtained (just to baseline). You can't go wrong with Longhorn for a new installation or a suddenly needed repair. Highly recommended.