Dallas Plumbing & HVAC

So very happy with Air Pros! I called them at 2 pm, Weah arrived at 4:30 pm and my AC was back on by 6:30 pm. He even helped re-tape the insulation around the duct work. He was very thorough and I would highly recommend them!

This is not my first experience with service from the Air Pros team. I maintain a twice annual maintenance contract with them to ensure that my equipment is kept in tip-top condition & that any little problems are caught & corrected before they become big headaches. Such was the case today. My service tech, Krangcha Alley, caught a problem with the air flow in my ducts, which haven't been cleaned in a long time. He also caught a problem with lower than recommended voltage on a capacitor in the AC condenser unit. It was still in working range but might well have failed on the hottest day of our upcoming summer. We discussed the options for the upkeep & repairs that he recommended & I now have this service scheduled for later this week. His knowledge & ability to find these problems likely has saved me money, discomfort & aggravation in the long run because getting it all fixed now will prevent a system failure during a hot, Texas summer. I depend on Air Pros because I have come to learn that I can trust them & that they will always treat me fairly & with respect.

I, previously, had a service completed by Air Pros on 4/5/2021, but they had to return because my unit didn't work after they left on 4/5/2021. Shawn, service manager came out and checked my unit anew. $7,250 later....I ended up getting a new unit. He was here from 10a - 1:31p trying to get things organized with financing. I felt some pressure to get option 1 versus option 2, mainly because I try and discern the level of honesty with service companies. But, they really tried to appease me since my initial experience with them wasn't all that great. I appreciate them for that.

4/26/2021

Andrew and Roger were fantastic. Efficient. Great communication. Thanks for my Big Blue!!!! 🤪🤪🤪

9/4/2021

I am disappointed and a bit bewildered. The energy and vigor that the salesman (Shawn) exhibited in getting me to buy with Air Pros isn't the same when my unit stopped working today, after only 4 3/4 months, of installation. My family and I are sitting here with a temperature of 89° inside and 102° outside!!!! R-I-D-I-C-U-L-O-U-S!!!!!! I DO NOT FEEL LIKE A VALUED CUSTOMER. I guess value depreciates IMMEDIATELY after sale?!?! 🤔😏😳

9/6/2021 Going into day 3. No AC. No call. No text. No email still from a tech noting ETA. 6 different receptionists indicate that they can't contact a tech directly to check on ETA. Funny...when in the sales process, they could 🤔🤔🤔. Post sales and installation, they only take the calls (messages) and give to a dispatcher. 92° inside all day yesterday. Sent family to a friend's. I stayed....JUST IN CASE...a repair tech MIGHT contact me with their ETA...alas....NADA

10/07/2021
Jose took photos, explained what he did, provided suggestions, and put bleach in the water line thingie. Maintenance service was great. Thanks.

10/18/2021

I didn't want to be too hasty in writing this review. I wanted to wait until after a few days...I am prepared to share my experience. It took a week for Alan (AirPros) to troubleshoot and finally figure out what was going on with my brand new unit. Mannnnnnnnnnnn, was I getting frustrated!! I am sure both Mr. Martinez and Mr. Ross were flustered as well. It was very hot for myself and my family, especially the children were suffering. Texas heat's no joke, but God blessed us with a few cool breezes, fresh rain, and cool evenings. During the day was the worse though.

Over the 8 days, I have witnessed Mr. Jose Martinez's and Mr. Alan Ross' due diligence and I DO APPRECIATE THEIR EFFORTS from 10/08/2021-10/15/2021. The unit was finally running fine on 10/25/2021. I pray it continues to do so moving forward. Thanks, fellows!! To be continued....

They were great. It was a follow up call to previous job. Perfectly good explanation of what happened and how it could. Their RotoVac had blasted the ducts from both ends so dust and lint were gone. Dryer kept pointing to a clogged vent. Turns out there was a really old bird’s nest in the duct — too big for the Rotovac to “swallow” so it had just pushed it to the end of the vent where it had to be manually removed, piece by piece. The technicians were observant, focused on problem-solving, and with not a word of complaint about any of that. I really like these guys!

Excellent and professional work by Technician Art,he showed me all about my air conditioning system and how to fix the issues with my duct,very thorough and professional

I was pleased with their work but did not leave me a invoice or copy of the receipt I’m still waiting on someone to email me both

Ralph and Will were great! Very friendly and explained everything they were doing inside and outside. Very professional and felt that my HVAC is in great shape! Will call them again

Phil was very professional. He did an inspection of my system and let me know what work needed to be done and gave me an estimate.

Very courteous and thorough. Explained what was needed by showing me the symptoms. Went over then sent me a full report via email, with quotes for each recommendation.

Art was very positive in listening to our concerns,I’ve been in business all my life and this young man made sure he listened and explained everything he did and why.Thank you