Clear the Air Cooling & Heating

The technician, Thomas, diagnosed the issue much better than a different pro I had tried earlier. Even though he didn't immediately have the valve needed for the repair on hand, he gave me confidence that the issue would be resolved very soon. I also found the estimate for the repair was very fair. I'd recommend the company to anyone who still has an R-22 system in need of repairs like me.

Communication with the main office was a bit rough at first but I'm sure they are just swamped with requests given the time of the year and the temperatures around.

Update: the valve was replaced by Raul and his crew. They tested to make sure the weld was good and was not leaking, then refilled the system, which seems to be working much better now.

Thomas Sanders arrived on time, with advance notice. He took care of our AC maintenance needs and helped diagnose problems with two of our AC systems. He explained the issues really well in a way I understood and was extremely courteous with not just me, but my daughter and two dogs even. Left everything tidy and clean. I’ve had him service our home previously and he’s always struck me as being bright and very professional.
I like clear the air for their outstanding customer service and excellent communication and fair pricing. I would definitely recommend them as a company.

Thomas Sanders came out and did a great job. They are very busy but they do great work. They have issues like any company but I’ve dealt with them long enough to say that when you have an issue, they make it right and get the job done to your satisfaction.

Great company.

My appointment was between. 8AM and noon. I called at 1130 and was told that the job that he was at before ran longer. I asked why I wasn't notified that he would be outside the window. Jeff the manager said it was out of their control. Since when is a courtesy call out of their control. I asked if there would be any compensation since I had taken off a full morning of work and will now have to take the full day. No, sorry out of our control. Why is it that every industry, other than repair people, are judged on customer service. Do they not realize that you are taking off of work, losing money, yet no compensation. I would not recommend this company. Would give then zero stars if possible. AND, Jeff is the worst manager possible.
All of that aside, Robert Britt, the technician that was sent out was very nice. After calling his manager to get the quote for the work needing to be done, they ended up giving me a discount because of the lack of communication. I'm very thankful.

I had two units and all accessible ducting replaced in my home. Willie and his crew were on time, courteous and efficient. I’d also like to shout out the techs Thomas, Robert and Robby for being super cool and answering all my questions and texts while they were on site. Thomas was my initial contact for quotes and he didn’t try to sell me anything I didn’t need and clearly explained everything that would follow. Robert was there after the install to thoroughly check that everything was installed correctly and made any needed corrections. I followed him around while he made his checks and asked many question and he was happy to share the knowledge. I’m very happy with the service Clear the Air provided.

Robert Britt is an excellent service tech and walked me through everything, I could not have asked for anything more from a Technician. Now…. The reason for the three stars. The Liquid drier on my ac is bad, the liquid drier costs 100 bucks max and a tank of Freon is 400 bucks. So why is it that a 1-2 hr job is 3200 dollars?? I expected to spend 1000-1200, time and labor. Make sure to shop around before choosing, and watch out for that hidden “service call” fee. That could be an unexpected 100 dollar charge you didn’t know about.

Thomas was an awesome representative, he displayed a high level of professionalism and knowledge about his field, broke down the scope of work for me to understand it easily, and also gave great insight for our next steps. He also checked into my warranty to find out what coverage I had. I greatly appreciate his service and look forward to his successful future.

I rarely leave reviews for businesses. I’ve used Clear the Air for a while and they always go above and beyond. My tech, Jacob Fletcher, was amazing. Really went above and beyond to make sure I was taken care of. Extremely thankful for the work done by Jacob and Clear the Air.

Thomas is the best! I am fortunate to have been assigned to him. He is very professional and knowledgeable about his craft. He explains the problems and solutions to repair any issues in laymen’s terms with exceptional communication skills. His transparency has built a relationship of trust and integrity. He is an asset to Clear the Air’s company.

Not used this business yet other than for an estimate for air duct cleaning. The free estimate was given by the company representative Thomas Sanders who is very professional, polite, friendly and knowledgeable. He gave three or four variations of the estimate to choose from and explained everything in detail, which is very helpful. Still considering using the company's services.