Airstar Services

I had a great experience with Airstar. My heat went out in the evening and i called their after hours service and they sent a technician to my home within 30 minutes and got me fixed up in one visit! will definitely be using them again!

My home air conditioning went out on a Sunday night and my home warranty company set me up with AirStar services. I'm glad that they did. Jody took my call and was able to get me in the next afternoon. Their technician, Daniel, was very knowledgeable, courteous and professional. Daniel explained exactly what he was doing and why. He also took the time to give me sound advice on keeping my system running. Overall I would not hesitate to recommend AirStar Services to my friends and family and I will use them in the future for any cooling/heating problems I may experience.
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Technician Marvin came to my home to repair my Air Condition and was truly impressed. He educated me about what he was doing, very courteous and worked on my issue diligently without a fuss.He was unformed, introduced himself to me and went to work. I recommend Marvin to any homeowner looking for professional and excellent service this summer and everyday.

My fan blower motor went out and Airstar diagnosed it
but could not repair that day as they did not have the part.
4 days later they have the part and finally come back but botched the install
And left without making sure the system was cooling - it was only blowing hot air.

Called very early the next morning , Friday, and said you gotta come back and fix
it, when can I expect you. Monday they said, to come back and fix their mistake.
This after 5 days with no AC in Texas early June they think it’s OK to make me wait through
the weekend to get it cooling again. I said screw that and called another company who would come out that afternoon and fix Airstar’s botched Install of the fan motor. They had jammed it in there and shorted out the wire telling the compressor to come on and blew a fuse. An easy fix for the new company - I’m out an extra $150 on top of what I paid Airstar but at least the house is livable again.

So….no…I absolutely would not recommend you call AIrstar Heating & Cooling to repair your AC.

Airstar services was contracted through American home shield to repair my furnace. This was the beginning of my nightmare. 5 different techs, 1 Service manager, 20 visits, and 4 months later my furnace was in worse shape than before they ever stepped foot in my house due to their lack of knowledge, unprofessional attitude, and hodge podge attempts at repair. Their service manager Eric blatantly lied to Home Shield and told them my furnace was fixed so they would no longer be responsible for repairing. I had numerous conversations with Airstar as I was certain the control board needed replaced but they refused each time I suggested. I could continue to share the details of my experience but it all adds up to the worst contractor experience of my life. I beg you to take this review into consideration before you allow Airstar to step foot in your home. In the end it took 2 visits from a different contractor and the control board was replaced. It would have been 1 visit except they had to remove all of the electrical relays and unneeded components that Airstar added over the previous 3 months.

I don't even want to give them 1 star. Is there negative stars? DO NOT use this company!!! As I read the reviews on Yelp one thing stood out to me ~ if you are going through your home warranty company to use AirStar services you are pretty much screwed!!! It seems all the horrible reviews are when you use them via home warranty. But hey ~ if you're a full paying customer they will take care of you (maybe).

For SIX weeks we dealt with AirStar AC and they NEVER diagnosed what was wrong with our AC. We used EVERY technician they had because NONE of them could diagnose why our AC was messed up. Well, let me correct myself ~ they diagnosed it but it was WRONG every time. I could literally make a quilt out of all the pink receipts we were given every time a technician came out and walked away NOT fixing our AC. They were out here at least 10-15 times in a matter of 6 weeks.

Are you ready for this ~ the last time they were here the technician was here 4 hours and came in and said he could NOT find what was wrong with our AC and had the audacity to suggest it may be teenagers huffing the freon out of our unit. Are you eff'ing kidding me?!? He recharged our AC and it worked exactly 5-6 days and it quit again.

After 6 weeks of PURE TORTURE we called our own AC company and within an hour it was diagnosed as a leak in the evaporator coil. NOTE to those who use home warranty or don't know much about ACs ~ do you know WHY AirStar never diagnosed that?? Because it's anywhere from $3-$5K to fix and you may as well replace the unit! They just didn't want to deal with it.

I don't know how on earth AirStar is still in business. They shouldn't be. I will be reporting this company to the Better Business Bureau and possibly taking legal action against either AirStar or the home warranty company because it's not right. We PAY for a home warranty (and it's not cheap) ~ our AC issue should be fixed!! We paid several deductibles plus additional out of pocket fees to AirStar and it was all for NOTHING. I'm beyond furious.

I can't believe a company can do this and get away with it.

They are not knowledgeable. I do not know why AHWS keep on sending them to warranty holders knowing there are a lot of complaint about them. In the last 2 months the came 3 time for my AC not blowing cold air . Every time they claim some part is bad etc . This far in the last 2 years I spent about 3k with them and still broken. I do not know what to do. . On 4/20/20 they came and replaced a part and i was promised it will last for a while . Given COVID-19 etc.. I gave them a call and they told me the warranty only good for 30 days.. Crazy time to call BBB

This place gets barely a one star at best i give it a half star. We had one of their techs name Jason come to my home while I was at work to do a "service" on my unit. He then tells my wife all of the problems that's wrong with the unit, ok. Thats fine. My wife declines the repair because it was costly, says Jason then proceeded to throw a small attitude then leaves my home later to find out my unit is dismantled in the attic. Before Jason arrived my unit was blowing just fine ice cold IT WORKED... after Jason left, we couldnt even get it to turn on. We went ALL WINTER LONG with a disconnected unit. Few months later we got fed up and went to the office to complain because it was NOT RIGHT, the manager ensures my wife that he would go and fix it. Next day he comes, it takes well over an hour to get my unit to come back on, as soon and as the unit comes back on he doesn't even bother to figure out why it's not blowing cold anymore as long as the unit was on he was content he showed us why it wouldn't blow cold because a fan out in the AC unit outside was not working which it was before Jason arrived. Manager told us our AC ELECTRICAL wires were "pinched" like water hoses I'm assuming. He then proceeded to pitch a sales pitch to get us to buy $10,000 unit. After declining more than SEVEN + times he finally leaves. Our unit is still BLOWING hot AND now we have installed window units thanks TO air star. I would find somebody else.....take it from my experience, were "platinum" monthly members (which doesn't mean much, seriously) so we paid (monthly) to have these people come and virtually break my unit. We are canceling our monthly service as we speak. Stay away. This place is commission over customer satisfaction. I feel like I'm still going through my whole AC unit to figure out the extent of the damage. DO NOT LET JASON IN YOUR HOME.

Wow...they sent out a gentleman named Daniel that new A/C systems. I requested a tech to come out and check my Freon level in which case he did. But he also suggested that we remove our inside blower unit and let him clean it. We went with his recommendations and I am so glad we did. I unequivocally recommend these folks to anyone who wants an honest, knowledgeable company to do your HVAC repairs.

We were forced to use Airstar because of our home warranty (AHS). Our AC unit died July 1st. On July 2nd, a service tech was sent out to asses the situation. He was knowledgable and great. Then we had to get the order request approved through the home warranty and the part ordered, which we were told would take until the follow Monday due to the holiday. Okay. Totally understandable. Great. The part was ready on Tuesday, July 8th. Despite calling and alerting them the part was ready (which AHS also did), the part was not picked up until end of day on Thursday. We were not allowed to schedule our repair until they had the part in hand. Every time we asked to speak to the manager he was unavailable and they would not leave a message for him to call us back. By the time they had the part and we could schedule an appointment, their first available was July 14th. The tech they sent out didn't show up until 7pm and did NOT call before coming. Thankfully my husband was home! During the repair he told my husband he normally doesn't do repairs and this was his first time install a compressor. A week later the until started making an odd noise and wa services by another company. We were told the interior was very dirty and were low on refrigerant - which they (Airstar) were supposed to fill all the way.

Now it's the 30th and my AC unit is dead, again.

Do not hire this company.