Airstar Services

Absolutely the worst, this review comes after filing report with BBB, and THBA (obviously). This is a joke is a company and the “boss” or “owner” is laughable. I asked for a quote for a simple blown out motor for the fan for one of my outside units. (Myself Being an electrician, but out of town) they told me a TXV value needed replacing and there was a hole in my compressor. Neither are true. I told them that over the phone after getting and estimate for $12,424 over the phone to put a new unit in. I laughed hung up, and replaced the fan motor when I got home. The owner, especially is a joke, arrogant and extremely unprofessional. Must have a pretty unhappy life at home, if any.

Tiffany and Haley were very professional. They take calls. The technician was absolutely useless and didnt care. Was in a rush to call it a day. Didnt really look at anything. Left my door open and took off without even telling me anything.

Dinnertime Saturday, and had that sinking feeling when the house just got hotter and hotter, no matter how low we cranked the AC. With five pets, there wouldn't be a hotel or motel willing to take us, so we were going to be up a creek without help as the temp started rising fast in the Texas summer heat. I called Airstar Services; we'd decided to purchase their service contract/club membership last year as it included a couple of annual check-ups and other benefits for a very reasonable cost. They had been extremely diligent in contacting me for a spring/summer seasonal check-up, but I kept putting it off due to work, vacation, etc. Now I was paying the price. I sheepishly called the main number, but the office was closed as expected. The message did offer an after-hours line for club members, so I crossed my fingers and dialed. A very sweet young lady (Haley) quickly responded. I felt bad, as I could hear she was a new mom, but she was extremely polite and efficient. She put me on hold for a minute, and got back on to let me know to expect a technician shortly. Within an hour, there was a ring at the door; Preston the technician showed up as promised ready for duty. 90 minutes later, cold air was flowing back into the house (I imagine this is a wake-up call that we'll be needing a new unit here soon, but for now, it's working...). Preston fixed the issue, and we also received a sizable discount for being club members. I am grateful for such excellent service, especially under duress, and appreciate the professional treatment as well. Highly recommend.

I used Airstar through my Home Warranty (first time home warranty user) I was very suspect on the service and quality I was going to receive based on reviews I read from all of the warranty vendors. I chose Airstar and they did a really good job. My technician, Preston, was a 38 year veteran of the industry and was super honest and knowledgeable. He explained how working with the warranty company worked and set reasonable expectations. (note: working with warranty company you don't get same day service) Preston was great. I would definitely use them again. I just hope not anytime soon!

This company is very professional. Polite, courteous & takes time to explain what needs to be done. They go above & beyond for the customer. I really enjoyed speaking with their customer service personnel. I highly recommend them.

NEGATIVE TEN STAR COMPANY WHICH I’M REPORTING TO THE BBB AND TREC. I was working directly with the owner and still got horrible service!!!! I submitted an order through my home warranty company who assigned Air Star to the service request. The tech was several hours late and I was understanding due to the nature of the job. When he did arrive he was completely unprofessional and made comments like wow you must be rich when he saw some furnishing in our home. He then finished reviewing our issue of air flow in our master bath and asked if I “wanted the good or bad news first” again unprofessional but I simply said the bad news. He told me the repair wouldn’t be covered my the home warranty because the duct was improperly attached to the vent and ductwork is never covered by home warranty. I said my policy specifically covers duct work and to please verify before leaving. He then said the repairs we needed done would cost us out of pocket in the range of $3-$5000. He then sat in his car to call his manger while I pulled out my policy and read to see in fact duct work is covered. I showed him and he came back and said oh good news one thing won’t be covered but the other repair is and it will only cost you about $450. I asked how much the repair that was covered cost and which repair wasn’t covered and he said both repairs only cost about $450. None of the info he gave me rang true and it felt like he was trying to get me to pay out of POCKET to replace all the ductwork myself since he perceived I was “rich”. I told him to repair what was covered that day and he said he’d have to order materials and schedule to come back in about 2 weeks so I said that was fine. When he left my request was closed out by the home warranty company. So I called my home warranty company make sure something wasn’t logged incorrectly and to verify what was and wasn’t covered. After holding with them for an hour and a half we resolved yes all the repairs should be covered. So I put in a call the following day to Air Star to find out when they’d be back to fix the repair he took measurements for and to inform them of what I was told. I left a message for Haley who called me back same day but said none of the repairs were covered and no second visit was going to be scheduled until we agreed to pay the $450 and that the department I spoke to doesn’t know what they are talking about. I was completely confused and explained the discrepancy between what she was saying, what the tech told me and what I found out for myself. She asked if she could put me on hold and several minutes later Roger picked up the phone and I said I was holding for Haley, he said she was on a call but if I would explain my question he’d try to help me out. After re-explaining everything he said he’d been working with my specific home warranty company “since the 80s” and knew they wouldn’t cover it because they would “inevitably ask if the unit was working” and he’s have to say yes. I was confused because ductwork has nothing to do with the AC unit working And both are separate coverages in the verbiage of my policy but when I asked him to clarify he said if air is coming out the vent at all they won’t cover it. He did relent that maybe I was the one situation that would surprise him so he’d call but due to long hold times he probably wouldn’t call me until the next day. It was Friday so Monday no call, Tuesday no call. I had to call in again on Wednesday to be told Roger would “call me back.” I asked who was Rogers boss only to be told he’s the OWNER....when the owner doesn’t even care enough about his customers to follow through on what he promises it’s no wonder unprofessionalism is the company culture. If you can avoid it DO NOT CALL THESE PEOPLE!!!!

UPDATE: The owner just called me back to say my home warranty company should have called me back and I should be mad at them and raised his voice to me. SIDE NOTE YOU CAN ALSO SUBMIT A COMPLAINT ABOUT AHS TO THE TREC.

Terry came out to service my HVAC this morning. I only called to schedule yesterday, so I really appreciate the prompt response! I really expected to have to wait at least a few days. I’m trying to sell a house, so I was definitely a difficult customer with an inspection report that had a number of tasks needed for the unit. He was so patient with me, and together we triple checked everything on the report. He was also very personable. I appreciate the service today, Terry!

I had to have a very old system removed from my attic and have a brand new full system put into my house. The contact person from the company at every step of the process was professional, polite, informative and knowledgeable. The team that installed the new system left my house in such a way that you would not have known they had been there but for the new air return vent in the hallway. I was there during much of the install and they were professional, polite, knowledgeable and always willing to answer my questions. I can not say enough good things about my experience with this company. It was worth every penny to know that my a/c system was installed well and they take excellent care of their clients.

Using Airstar was a great choice. They were friendly, prompt, and determined to find why our AC wasn't working. Richard worked on our equipment and he did an awesome job. He found an issue technicians from other companies missed a number of times. I would highly recommend them!

I was so please with David the tech he was awesome. Not only in skill but his personality was off Chart! Installers did an awesome job, used drop cloths and they cleaned up jobsite when finished. I was very very please!