CWS Services

On July 12 ,2021 Jonathan & Steven came out to my home and replace my 28 years old air condition( outdoor unit & inside air handler). They were very professional , easy to talk to and answered any question that I have. Would recommend them and CWS services for any A.C. services.

The electricians Juan Samaniego and his associate were on time, professional and very polite. After completing the installation inside my home they cleaned after themselves and left everything as it was prior to their arrival. The cost was very reasonable and as quoted. I recommend their services 100%.

These guys were great, fast,curtious and very professional. Willie thank you for being our first point of contact and helping us to discover it was not just our breaker that was bad, and thank you so much with helping us get our new unit. Thank you to Jonathan and Steven who brought out the new heat pump and installed it, you took the time to tell us how to keep the unit up, use it, the thermostat is great and thank you for all your helpful hints. Within just a few hours the unit was installed and cooling our house. I will recommend this company to anyone and to the 3 employees of the company we worked with, you are so very professional at your job thank you again

I have to say that CWS provided top notch quality service for my family and I. My AC had a leak and it ruined my carpet and some other areas of wood where my AC sits. As it continued to get worse my house tem stayed above 80 degrees. CWS brought Mr. Jonathan Smith and Kenny to come to my house.

What I appreciate is that the were very polite, professional and explained everything that caused the situations with my AC and taught me what to look for and why the model AC I have is a little difficult because of it's age. I couldn't have asked for anything better because they Jonathan and Kenny explained the seriousness of not taking care of my AC and how it could hurt my family if I was not careful.

Jonathan stated "we always go through our checks and balances before we determine any other issues." If that's not quality service I don't know what is.

I said all that to say for those who read this review CWS Services is a quality providers that will bring quality service to the people they serve.

I spoke to Mr. Barry the owner and he heard my testimony about his company. I encourage others to do the same. Everybody always has time to complain but never take the time to give praise.

I recommend CWS Services to everyone and more so Johnathan Smith and his partner Kenny.

Very Respectfully,

Carl Lee Spikes Jr.

A/C wasn't cooling. Called and got Kenny. Kenny said he would be here in 20-30 minutes. Guess what, Kenny was here within 20 minutes. He was honest in his findings and said he would have to return the next day due to the condition of my unit. Said he'd be back at 9am. He really showed up by 9am. Got the unit back to blowing nice and cold. I appreciate Kenny keeping his word and being there when he said he would. He gave helpful info about keeping the unit going and info about purchasing a new unit and what the install would be like. I'm thankful for his help and will definitely recommend CWS in the future. As well as call them for future servicing.

They're customer service was superb. They came early. Went straight to working. Even had a genuine conversation with them. I definitely will continue to use them. It's nice to have someone come get a job done and not try to scam or take advantage of you. I've already been sharing with friends and family about them.

Great service. The technician, ( Kevin) was very knowledgable and professional. He had my house cooling in less than an hour from me calling to him finishing the job. The price is reasonable giving it was after hour service. Will definitely continue to use this company for all AC/electric work.

I needed a same day appointment and they were able to accommodate us no problem. Professional, quick, and overall a great experience. Didn’t charge me an arm and a leg and were in and out in under an hour. They will be our go to company. Highly recommend!

Can't say enough positive things about this company! We had an a/c unit go out after hours, and we called them and they responded within an hour to get everything up and running. Technician was professional, polite, explained everything and we couldn't be happier. Thanks again for being prompt, professional and coming after hours to take care of us.

Wish I could give additional stars! I tried the 2 other top reviewed A/C repair service in the Killeen area but they were all booked and would not be able to dispatch a technician until the next day. With my wife and 7 year old off for the summer break I needed the A/C up and running ASAP. I called CWS and the lady that answered the phone was amazing! She empathized with my situation and though they were booked promised to have a technician give me a call. I got a call from someone (I think it was either the owner or the manager, not sure) 10 - 15 minutes later who assured me that a technician would follow up with me shortly. 10 minutes later I had a call from Willie and it just so happened that he was close by. He pulled up to my house less than 10 minutes later. Armed with a suspicion as to what the issue might be based on the information I provided to the lady that answered the phone, he confirmed his suspicion then went and got the part from his truck. He was at my house less then 15 minutes! I know my situation may be the exception but from the initial call to CWS to signing the work invoice after the job was complete was less than an hour. I had reviewed the average price for A/C repair in the Killeen area and thought CWS price was already very fair but then Willie threw in a military discount that wasn't even discussed. Great service and customer support!