CTR Services Air Conditioning & Heating

I can't say enough about CTR services! We needed a new upstairs AC unit and they went above and beyond for us! We have a home warranty and we request them everytime we need air conditioning and heating services! They will be our first choice if we need this service in the future! The service technicians are professional and courteous! We have had nothing but great experiences with this company. Highly recommend!

I noticed an issue with my ac not cooling last night and contacted CTR around 0700 this morning. Scott was at my front door at 0800. He was so patient with explaining what was going on. Answered all my questions. Fixed all issues. Master side of the house is now at a tolerable temp. Will be using them in the future for sure. Thank you, Scott.

Our air went out on the first day of summer and we were without for 2 days. I called several companies, many from referrals from friends and family. Everyone was booked up for weeks which is not feasible in this TX heat. I kept searching, calling around, and found CTR Services. Let me tell you, they were so professional, friendly, and quick! They scheduled me for an appointment the next morning. My tech, Michelle, was one time, diagnosed the problem quickly, and had my air conditioning working in less than 30 minutes. She communicated with my home warranty company and me to ensure that we understood EVERYTHING. Not to mention, the pricing was awesome! 5 out of 5 stars! I definitely recommend! I have their number saved and will be using them for all of my HVAC needs going forward!

I called six different places on Sunday and this was the only company that answered the phone. The rest sent me to voicemail and most of them did not answer till the following day. They apologized for not being able to come same day but set a window for the following day. When the Tech arrived I explained what was happening and he immediately knew what to look for. I have a technical background so when he identified the capacitor I grimaced because all my own research pointed to that. He immediately offered to let me handle it to save money. He even took the time to educate me on different types and why they cost different prices and showed me the two models. And let me read the specs. I opted to go ahead and let him handle it. Took him 20 minutes to do the repair but he then did a full diagnostic to make sure the rest of the system was functional. While it was not inexpensive, it was worth the cost in the value of the tech's knowledge and willingness to explain the details of both my unit and the technical details. I was in good hands.

CTR Services Air Conditioning & Heating is who we have counted on for years.
We have always been happy with their level of service for our HVAC requirements. We'll keep going back to CTR Services Air Conditioning & Heating because of their kindness, as evidenced by our most recent encounter.

Besides a little mix up with the scheduling, I would like to follow off of all the reviews I read, which made me use this company to begin with. Very professional, fair pricing and they squeezed us in the day of. Our technician was Michelle and she was kind knowledgable and efficient and we couldn't have been more pleased.

Thank you to Lisa who was our scheduler/dispatcher she was indeed kind as well.

Called last night around 9:30 about a leaking AC unit and CTR was at my house at about 10 or so this morning. I love companies that have prompt service. Scott and his assistant did a great job handling my AC unit. He answered all my questions and fixed the problem very quickly. Pricing was very reasonable. I will definitely use this company again and recommend them to anyone!

My AC, which is under a home warranty company, broke in mid-May. The home warranty company sent a firm that I already knew doesn't really fix the unit (given that I had prior experience with the same poor service two years ago when the condenser broke and eventually needed to be replaced). Given my prior experience, I was very skeptical that the initial firm had actually fixed the issue. Sure enough, when the unit was not functioning a few weeks later I called the home warranty company back and demanded a different provider. Unfortunately, the second provider only works M-F and wasn't available to come for three days. Given the unbearable heat and humidity combination, I decided I couldn't tolerate living in my house without working AC. I called CTR on a Saturday morning and had a repairman there by early afternoon (for the same call-out fee that the home warranty charges). CTR quickly detected the problem (the attic half of the unit needs new coils since they had rusted badly and were leaking). Unfortunately it isn't a cheap fix and couldn't have been done that same day given that at a minimum new coils were required. CTR went ahead and recharged the unit so that I could at least have a livable home environment while I decide to either replace the unit or wait for the second home warranty provider to make the repair. I can't say enough good things about CTR, and am disappointed that the home warranty company I use doesn't offer them as a covered provider. Needless to say, I will NOT be renewing the home warranty contract next year. And I WILL definitely be recommending CTR to everyone who needs AC service!

I called in the morning and got an appointment in the afternoon. They also send texts and a link tracking the ETA of service. Mr. Scott is very professional and informative. He answered all my concerns. I highly recommend CTR Services. Thank you so much for your services during this time of high heat weather.

Over the past four years, we have been very pleased with the regular twice-yearly service provided by CTR Services Air Conditioning & Heating. This week was still exceptional by that standard. They responded to a broken air conditioner within 24 hours. The technician was excellent: he was on time, friendly, thorough, and knowledgeable. We are completely satisfied with the excellent work and the reasonable price.