D&D Mechanical

My parent's A/C went out yesterday. Adam from D&D came out this morning and made the repair. He did a great job in a timely manner, and the fee was reasonable. Thank you for getting to us so quickly! My parents have used D&D previously and have always been satisfied with their service. I appreciate that they have been able to fix the A/C each time so far, without suggesting a replacement. I would definitely recommend this company for ac/heating repairs.

The first time I hired them they were great friendly I was happy with there service. The two gentleman who came out were very respectful. Fast foward to a year later the first hot day I turned my AC on would not cool down. Come to find out where the braised the cooper together there was a tiny. Pin hole. After calling the secretary was not very friendly. And gave me the run around told me between 10 -1 he showed up at 510. Now I understand people run late a phone call would have been all I needed. So after the few minutes the service tech. Admitted it was there mistake. It happens. But they did not wanna gurantee there work. Didnt even attempt to fix it. I would have like the opportunity to talk to someone hire up who. May have gave me the opportunity to plead my case so if I get a response from the owner. Threw this review i would just like too explain the situation .

HATE THE FACT I HAVE TO GIVE A STAR TO POST. SHOULD BE ZERO OR EVEN NEGATIVE STARS. I would recommend you DO NOT use D&D Mechanical of Kerrville, TX for you HVAC issues. 23NOV21 I had D&D come out to look at my heat. Thermostat makes normal clicking sound but air handler does not come on. Tech arrives and after a bit says air handler has blown fuse and he thinks thermostat is bad. Replaces thermostat and unit works. Tech says he left A\C running and departs. Bill - $104 to come out, $78 for a non-programmable thermostat and $86.84 to screw it to the wall (HOLY HELL $86.84 to put a new thermostat back where one was already located – HIGHWAY ROBBERY). On 25NOV21 I go to turn on heat and thermostat makes clicking sound but air handler does not come on. Same as before. No one is in office (holiday then weekend) so I wait until Monday to call D&D again. Tech returns and says AGAIN fuse blown but now it’s the contactor that turns on the heat strips. Every time heat strips come on it blows the fuse. Replaces contactor and since then no more blown fuses and heat works fine. Bill - $104 to come out and contactor is covered by warranty. Total bill for both visits $380. Obviously proper diagnostics were NOT performed on the first visit, otherwise the tech would have found the contactor was the issue and NOT the thermostat. The thermostat was just the easy answer, and if it blows again they will simply charge the customer $104 again. After all the customers have money to spare. I contacted the owner and his answer was “What’s my tech supposed to do, sit there for hours and watch for it to blow again?” My answer – run it through its paces and make sure the fix sticks. Properly troubleshoot the unit. If he would have turned the heat on and cranked it up until heat strips came on it would have blown again like it did a day later. A simple ohms test of the contactor should have shown it failing and blowing fuses. Either way my biggest complaint was you are charging me $104 twice for the two calls and it should only be once since the first fix didn’t fix the issue. The owner says “It’s like you take your car to the garage and it makes one sound and next day makes a different one – does not mean they are related.” Dumbest comparison ever. I say if the car has a flat, and you change the wrong tire, then YOU didn’t fix the original issue and shouldn’t charge me another visit fee. Since the thermostat and contactor are two different parts the owner says the two separate $104 charges stand. Even though both parts resulted in the EXACT same symptoms. Both issues occurred only a day apart. Both visits had same blown fuse. A bad thermostat one day and mystically overnight now a bad contactor. I don’t buy it but the owner of D&D Mechanical is obviously more worried about $104 dollars than customer service and admitting to their technician’s mistake. Steer clear of these folks, they may BE local, but they DO NOT act like it. Only worried about the ALL MIGHTY DOLLAR.

My HVAC unit was old (1988 inside, 1998 outside) and not very efficient. D & D got a new system installed in my home and our comfort level went way up. The crew was great and worked fast to get us the comfort and quality of service we have come to expect. Thank you to Draven, Clay, Adam, and Derrick for making our home a little more cozy this winter season.

We have been customers of D&D Mechanical since 2006 and have had very good service. The techs are knowledgeable and show up on time, well within a few minutes of the scheduled appointment! They check our two heat pumps twice a year and, so far, no breakdowns.
Try them for really good service.
Chris.

David from the D&D Waco location came to our house and serviced our HVAC system and did a great job. Our unit is older but functioning and we were not ready to buy a new one yet. David was able to clean it all up and changed a couple of air ducts so we can improve the air flow to my parents room. Couldn't be happier with the results for our older unit. Hoping it will last a few more years. Thanks David for the great work.

We had a few bumps in the road with our installation, but got it relatively OK by the second day. Pleased that a new attic stairway was installed. Had to repaint and try to clean up oil on the driveway, but acceptable now.
Unit circuit breaker clicked off when later turned on AC, but your man came by promptly and got it going again. So, we are pleased at this point.

I have used this company for multiple HVAC repairs and installations. They have always done a great job at a fair price. I have also referred them to many of my clients and the feedback has been awesome. Thank you all at D&D Mechanical. Keep up the high quality work.

This company came to my ranch and gave a bid to repair an outside cooler. The bid was for roughly $6000. I had another company give a bid as well. Their bid was less than $1000 for the same work. I had the work done by the other company. D&D sent me an invoice for $450.00 for the bid that provided that was $5000 more than the other one. I refused to pay the invoice and they hired a collection agency to try and collect. I contacted D&D and they told me that the invoice would stand. I asked if they informed anyone that there would be a $450 charge for an estimate and I got no answer. I highly suggest you watch out for this company.

I would like to thank D&D for their true professionalism when installing our new AC/Heat system. They babied our old system. Continued to help us. When installing the new system everything was kept clean. Crew was professional, clean could not have asked for anything more. The crew diagnosed the a small problem with some ductwork and solved it. Words cannot express how happy we are. I would like to thank: Donald, Jennifer Attridge, Draven Soto, Efran Castillo, Adam Hernandez, Derrick Kampfhenkel. I will not use any other AC company. You will not be disappointed. They respond to to job and stay until it is complete. OUTSTANDING. Five stars is not high enough.