D&D Mechanical

D&D Mechanical recently installed two Variable Speed Comfort Link II heat pumps and AC units, and Xl 1050 control system at my house in Kerrville. The team led by Derek performed outstanding. Took out the old units and matched the previous installers duct system. Great job and fair price. Very skilled and knowledgeable company.

Everything with the AC checkup went great from the initial phone call to the actual repair which was charging only. Technician was professional, knowledgable, and a pleasure to work with. Will look forward to recommending this company to friends and clients.

Had them install a 'Trane' which is made in the same factory as 'American Standard's. A price was agreed upon along with an invoice from their office to confirm this. The owner when he showed up with his crew, stated the price agreed was higher. (a much higher price). We then to an agreement after he blamed his office staffer who suffered from Migraines or "something like that" for sending me the invoice with the lower price.
Well the crew built a wood platform for the inside unit with four legs rather then a top flat surface anchored to the closet walls so it can be checked for level. This is so the drain pan fills evenly to prevent spills onto the floor from inside the unit.
The platform they built liked like a project from a first time shop student.
The person rewiring my existing thermostat, yanked the wires from the wall for slack, not realizing there was slack in the wall but the wire ran thru the closet attached to sheetrock and covered on a decorative cover. When he yanked that wire, the mounting in the closet was tore up. When I notified one of their techs, the one who sold me a 'Kool Kap', no one returned my call to address my complaint.
At a later time I called their office, I was told they will NOT SERVICE THE UNIT THEY SOLD ME. The owner, apparently not only blamed the young lady who drew up the invoice and listed the price agreed to but blamed me for a perceived wrong. I was never told by the owner face to face or over the phone of his methods of doing business by refusing to support the very product he sold.
They say nothing can stop a TRANE; but maybe a poor business person and poor workmanship can.
I apologize to the young lady at the desk, answering my call. She was very knowledgeable and helpful. Unfortunately, I heard the news concerning her boss' approach to doing business from her. As a result I was angry. He could have picked up the phone, but he did not. And to the employee who suffers from Migraines, I hope you didn't lose your job or have to listen to him rant.
I don't recommend this company. The young lady who answered my calls

Great business to work with! They show up as soon as I have an issue and work to get it fixed as quickly as possibly. Their work is top quality and they stand behind it! I couldn't ask for anything more. Thanks for always taking care of us!

10 years of great service. Thank you 😊

Excellent customer service. Derrick knows his stuff and always shows up when he says he will. As long as I own property in the hill country they will be my a/c and heat guys, Christopher Mathews

Just seemed a little expensive for changing filters, checking ducts and checking the systems. I thought they would have waved the service charge of $69 with 4 hours of labor at a $104 rate. We should have gotten an estimate first - I guess that was our fault for not asking up front.

Never did any busisnes with you but had a horrible experience with one of yals drivers who tried too hit me on the highway run me off the road put my life in danger purposely have videos and pictures of the truck and driver enough said if your willing too put someone's life in danger on the high way I would never do business with yal.

Long time Kerrville residents. Very honest folks. Fair priced as well. Their work is guaranteed. They stand behind their employees and their work.

Service tech, Adam, arrived on sched.and diagnosed and repaired furnace malfunction within 5 minutes. Excellent!