Superior HVAC of Texas

Last week, my home warranty sent this company out for an AC tune up. The technician told us we needed to have our coils cleaned and quoted us $285. He also told us there was a clog in our main drain line that was overflowing into the drain pan causing it to rust. He recommended clearing the clog and replacing the rusted out drain pan. We had a REAL HVAC company come out for a second opinion. The second company showed us photos to disprove all of the claims made by Superior HVAC. The coils were clean, the rust was only cosmetic and could be easily scraped off and NO CLOG in the drain line. DO NOT use this company

First I have to say in the end I was very satisfied with their work but there were some issues because of the technician James but the company solved the problem in the end. First I’m not an HVAC technician so I’m not sure if the initial diagnosis was incorrect but James said we needed a new evaporator coil and it would be 1300 out of pocket because the warranty would not pay for modifications which is normal and I expected, while we were waiting for approval James called us and told us that it would take them a week to get a slab coil in so he was giving us a $400 dollar upgrade to an A coil my later research showed a price difference of 20 and the switch to an A coil is normal business. The next day after install it wasn’t cooling all the way so James came out again and told us that the Freon was 3 lbs low but not to worry because he wasn’t going to charge us for it , at this point I’m a little upset because I already paid for Freon and things are feeling fishy, he also said he adjusted the fan blade on the compressor which I was like ok since I have no clue about HVAC. The next day my AC is at 78 doing the exact same thing as when this all started so we called James he said he would be over he never made it, we spoke with James the next day he said he would be over but at 11 pm he told us he was stuck on another job, I’m at this point irritated but it happens. The next morning James tells my wife that he had a compressor that came of of another job that was in good shape and he would put it on for us but we would have to keep it hush hush because it could get his company in trouble, at this point I called the company I am a retired disabled veteran I don’t like getting swindled. I have to admit I was very angry when I called the company but the person that answered the phone was patient with me and told me she would have to speak with the supervisor to figure out what they would do. The supervisor called me and first of all assured me that this was not how they operate and James would not be dealing with us again and that the installers would be by later that day to install a new compressor at no additional charge to us which they honored and my A/C is working perfect. In the end everything worked out I assume they will take care of James I at least hope they would not continue to employ him and if I had not had to deal with a shady technician I would have given them a 5 star rating but because of him my rating is only 3 stars and I cannot in good conscience recommend them to anyone else unless I knew James was fired and they had his HVAC license pulled.

SCAMMERS. Stay away from this company. They came out to fix our A/C a week and a half ago, and after they left we were $600 poorer, with an A/C that worked even worse than when they started. After 4 phone calls, I keep getting a "They will take your number and call you back" with absolutely no call back. Completely unprofessional company that should be avoided at all costs.

*Edit after owner response* This work was not covered under our home warranty, it was not done under a home warranty work order. That is why we had to pay $610 out of pocket for the service.

Regardless, having to call (now 5 times) and not getting a single response until I left this review, is completely unprofessional, and the mark of a bad company. Absolutely horrific customer service. After doing some research I've found that this company is NOT accredited by the Better Business Beaureau, as it claims on their website. Additionally if you search you will find many disgruntled employees, some of which were never paid for work.

If at any time this company refunds me my money or fixes the air conditioner through the services we paid for, I will consider changing this review. As of now, I stand by the 1 star review and would not use this company again.

My AC unit quit working on a Sunday in July. I called numerous companies that said they were "open 24/7" but this was the only company that actually answered the phone. I got a call from a technician to try turning it off and then on again, and if that didn't work out, they'd come out Monday morning. It didn't, and I was scheduled for 8am. They didn't arrive until 10, at which point it took them quite a bit of time and some "burned?" equipment to figure out which piece they needed. They called in the afternoon and said they would get the piece from the warehouse and be back Tuesday. Tuesday morning came and went and I called the office number. Several hours later I got a call from the technician "Oh, sorry, couldn't get you in today, but I'll be out tomorrow!" Called Wednesday morning to confirm, no appointment set so I got the last slot of the day. Technician came out, said "well, we replaced that piece but now we need this piece that's been burned, and we don't keep any of this stuff on the truck because this unit is really old." And you didn't notice that piece being burned Monday? And wouldn't you think, that if you KNEW you were going to service a really old unit you would pick up a couple pieces you might need so that you wouldn't have to go back out? Regardless, he said he'd get that piece and be back out Thursday. Once again, called Thursday morning to confirm, and once again, no appointment so I got an afternoon slot. He replaced that piece, only to then start to tell me that well, every single piece in this unit needs to be replaced and it will probably cost you just as much to fix it (as well as an EPA violation) as it is to get a new one. Okay, fine, but WHY wouldn't you just tell me that to begin with? You're telling me that these pieces you're pointing to you only NOW notice need replacing, instead of seeing it on the first day?
So, the estimate comes in at 2.5K to repair the existing unit, 3.5K to replace it. Fine, I'll replace it. Well, actually, no, because the unit we want to install to match your existing, recently replaced equipment, isn't actually available because of COVID. So the new estimate is actually going to be 5.5K. So why wasn't I told this on the first day?
I said fine, the unit was old, time for a new one. Well, the installers wouldn't be available until MONDAY, over a week after the initial call. Fine, first slot, Monday. Called Monday morning to confirm, "Oh, well, let me reach out to this person who will reach out to this person who will get back to me and I will get back to you." Which never happened. They didn't arrive until noon, and while they had the equipment they needed, they were clueless as to what they were doing and they didn't speak English! They didn't know which AC needed replacing, or if they were replacing both, or what was going on! They finished the install and then spent over two hours on the phone with customer service, just sitting in the yard leaving bottle caps, coke cans, trash and food in the yard, when finally one of their other people arrived, fixed it in ten minutes and then proclaimed that it was fixed and removed the filter without asking or telling me what the dimensions were.
I didn't receive an invoice until middle of the day on Tuesday, when I was out working, and received two calls, over the span of just a couple hours that "we sent you your invoice." Well yes, but since no one capable of taking payment came out with the installers, it will just have to wait until I get home. When it wasn't payed by the time people with a normal work schedule get home, I was set an appointment for the next day for someone to come out to collect payment. I get it, you want paid, but here's the deal. I had to call to get an appointment multiple times that I was told was already made just to get someone, after three visits, to tell me that I had to spend 5.5K to replace the thing, and you couldn't get competent installers to do it for you.
I do have a brand spanking new AC, and I am grateful for AC again, but yeesh. I feel like it could have been handled a lot better.

Do not ever use Superior HVAC! I had a 3-7 time slot. A random Las Vegas number calls me and does not leave a message. Looks like a robo call. I called at 5 pm to see when they were coming and they said we tried to call you but did not get an answer so we took you off the schedule. I have an AC overflowing through my ceiling and they said we can see you Friday, 4 days later.....worst service ever!!!!!!!!!!!!! I have never written a review but feel so strongly about their horrible customer service I had to write one. They did not even try to work me in sooner. They are clearly NOT superior!

they were sent out from my home warranty for ac problems. repaired the problem and offered a 1 year service warranty of $599. We signed the contract, paid them and they have refused to return phone calls or honor their contractual agreement. I've been to their office - never there, sent a registered letter and was refused. Not true to their word.

We were distraught with my wife being 7 months pregnant when our ac went out: we called superior and received same day service and repair! Our technician Sam Castillo was one of the most professional and polite persons we have ever delt with. Our ac was fixed the same day we called and we were informed every step of the way. I highly recommend Sam Castillo for any HCVAC needs!!!!! Real review not a machine!!!

If I could rate a 0 I would. My warranty company used them to diagnose what was wrong with my AC. I was reluctant to let the person they sent in my home; he looked like a meth addict. He came out on a Sunday & said paper work would be sent to my warranty company 1st thing Monday & that I should change my filters (which I did that day hoping it would help cool my house down). They didn't send anything to my warranty company until Thursday evening. Then they LIED & stated my filter was filthy causing my evaporator coil to leak. They sent a false picture to my warranty company who denied my claim due to their false information. After fighting with my warranty company for several more days they finally sent another company out who confirmed that the information sent by Superior was false & my leak was due to age/normal wear & tear. It baffles me that they would do something this shady that ended up causing major problems & inconveniences. Stay clear from this company I'm not sure if it's laziness or incompetence but either way save yourself the headache.

Superior HVAC is top notch. They were able to come out on a Sunday and get my AC fixed in no time! They have great communication, professional service techs and fair prices. For sure my go to AC service!!

Update: They reported to my insurance company that the unit was too dirty to assess, let alone put in coolant. Please look them up on Facebook and see my pics of my unit that they claim is too dirty to work on.. there is NO debris anywhere on the unit.

We had an appointment Sunday-6-9 pm,they show up at 8:30pm. We were told we needed our AC cleaned and coolant refilled. Ok, we are going to have someone else clean because we don’t want to spend $280 for a cleaning. We said we’d just get the coolant filled. He couldn’ t do it because he didn’t have enough coolant but would be back Monday around 11am. By 2:30 pm, he hadn’t shown up and we were rescheduled for Tuesday 10-2. Again, no show. We were then scheduled again for Tuesday from 6-10pm. Oh, and again, no show. We called at 8am Wednesday and are told someone is coming right out. He shows up at 11:50, and then says he can’t put in coolant because it’s dirty. Absolutely ridiculous to be treated this way.