Superior HVAC of Texas

During the record breaking hottest week in Texas, our HVAC decides to break.

I was connected to Superior HVAC through our home warranty. The initial scheduling was frustrating because they only call to schedule during three 1-hr windows (7-8 am, 12-1, or 5-6 pm). They also say they'll schedule you within 24 hours. Neither happened. I tried calling but no one ever picks up. At 7:30 pm, I got a text saying someone was scheduled for the next day (I was just relieved we got scheduled and that it was for the following day and not a few days (or more) out).

Once Andrew (Drew) arrived, the entire process got so much better. He figured out the issues, gave some honest feedback, was very professional and communicative, and had the new HVAC at our doorstep the following day and a crew to install it the day after that.

I also appreciated the dispatch system that texts you with updates.

All in all, I'm grateful it got taken care of quickly. There's a bit of grace you have to provide knowing 1) everyone's AC is broken the same time as yours and 2) the team working on the houses aren't the ones responsible for scheduling.

I wish the front office was better at communicating. Even the delivery of our parts was a surprise. No one told me when it'd be arriving. I just so happened to be pulling into my driveway as a huge truck showed up to deliver the new system.

Absolute scam company! Buyer beware! I paid $1300 to get my AC repaired. The first time their tech "quit" and never showed. When they came back out they installed it, AC worked great. Tech before leaving told me the AC drains water into the bathroom sink by design. He said to call him back out if I had any issues with it. Sure enough the drain clogged, less than 24 hrs after install, they wanted to charge me to come back out $69. The sink was not clogged before the install. Not professional at all.

The experience we had was about has good as you can possible have for an A/C install. The installation was done in a short time frame in the busiest time of year and every single element was organized, efficient and professional. All phone calls were returned quickly as well and we got the best deal possible and other HVAC companies told us as much. I highly recommend this company and will use them again.

Yesterday was my second experience with Superior HVAC. Last year, they installed a new unit for us at a phenomenal price. This time, it was preventative maintenance ahead of the summer heat. Tyler and Derek were dispatched to my house, they arrived on time, were professional, and thorough with explaining to me what they were doing. The owner, Drew, also called after the visit to ensure i was happy. I will never call another HVAC company to my house as long as Drew and his guys are in business.

This company registered my new AC Unit back in 2018 under the incorrect homeowner name and address, which nullified my lifetime warranty. My compressor went out 4/2022. Tried contacting the owner via website, email, text and phone for over 2 weeks, with no response. Avoid this company as they are completely unprofessional with poor customer service.

Amazing service and communication.
I needed a new AC system for my home, and was informed about this company through word of mouth. From the first initial phone call I felt like they were going to do an amazing job and I was correct. Andrew explained everything to me every step of the way and I didn't feel like I was being taking advantage of. The crew came on time and was very diligent about the install. Once everything was finished I was informed and explained to about what to expect and how to move forward if there were any issues. I also received a service phone call a couple of days later and I really appreciated it. To me this is how you operate a good company. I will be using this company move forward and will be recommending them to others.

If you want a great AC company, this is it. Thank you so much Andrew.

Worst service ever. A/C was working but heat would not come on, so contacted my home warranty for repair service. Superior was sent out, and their tech spent over an hour in my attic only to tell us that our system had a bad control panel that was too dirty, would not be approved for repairs, and that we would need a new system due to R22 freon in our system. Quoted us a $5000 price for upgrade. I advised the tech to submit the repair request to my home warranty as I couldn't afford a full system overhaul at this time. At this time the A/C no longer worked, and when I called to inquire the tech would not return my calls. After 4 days the tech did not submit the repairs, so I called him again. He said he would submit the repair request and that the bad panel was responsible for the A/C not working. I went into the attic and found that the unit was open with parts missing. I notified my home warranty company, who reported that a repair order was submitted but that it was not legible. 4 days after that nothing had been done. I notified the home warranty again, and Superior finally returned my calls. The tech returned and reassembled the unit and left after arguing with my wife that everything was our fault and that our A/C system never worked anyway. 3 days later I had Dr Rescue A/C come out to my house and had the system working in literally 5 minutes. Both A/C and Heat are working. Tech showed my wife and I where the previous tech had disconnected power to the entire unit. I strongly advise you to think twice before using Superior HVAC.

Drew the owner and Chase, the Sr. Technician were simply amazing. Never have I had an HVAC company respond the same day. Chase called and asked if he could show up after dinner (he was booked) which is always fine when there is no AC. He showed up later than anticipated but it was Friday night. He finally had it up and running perfectly by midnight.
Fast forward a few months, I decided to replace my large unit and Drew went to work finding me the best unit for our situation, explaining it to me in detail, and ensuring above and beyond I was comfortable in what we were doing, how it works, and why we made a right choice.
Haven't done business with many HVAC companies who I implicitly trust. I trust Drew and Chase and they are my new HVAC first responders. I cannot speak highly enough of this company. They should be your first choice.

Don't trust these guys. See my Yelp review. Please don't let them touch your HVAC equipment.

I used superior hvac because my home warranty company directed me. It took them 30 days, several visits to my home, twice I was left waiting for 4 hours and no tech showed, the ac was never repaired.
The new company I called fixed the problem within an hour of arriving.
I highly recommend you go elsewhere for your ac services.