Dallas HVAC Parts

On a Sunday, I was able to fix the condenser fan motor thanks to your help. Things always seem to go out when the parts stores are closed, but Dallas HVAC was open, had the motor in stock, and provided hands down great service.

Thank you very much.

Like some of the other reviews, I had a wonderful experience at Dallas HVAC today. I needed a condenser fan motor, gentleman at the store was so helpful! He put lugs on the wires, made changes to suit the rotation direction of the fan and also cut the motor shaft to the length of my faulty motor, all this without I asking for it!!!

That's what I call customer service and customer delight!

He is definitely passionate about his work and goes above and beyond to help customers.

He also helped dispose our old (faulty) motor without any hesitation.

I would recommend buying from Dallas HVAC, I would go there next time I need anything even though it is on the other end of the metro from where I live.

Also, our unit is working now and our house is now cool! Thank you for all your help today.

First class business. Once again they have saved me the major expense of calling a repairman on a Sunday. Such a clear willingness to help you troubleshoot and offer the best solution. They will start with the least expensive option first. Very trustworthy .

Had a furnace draft inducer motor go out and was able to buy a new one same day on a Sunday at that.

The guys at Dallas HVAC were an absolute pleasure to do business with. I used their online form late at night after my AC fan motor stopped working, and Adam had a reply to me first thing in the morning. He answered all of my additional questions in a very timely manner over email. When I came in the next day, I met Glenn for the first time. He was very professional and helpful in finding the motor, and when I asked about buying a replacement fan (because I couldn't get mine off), he asked if I had it, and said "Bring it in, I'll get it off for you"...and did using a special tool at no charge. He also prepped the motor, cut the shaft to length, and capped off the unused wires free of charge. If you need AC help or you need parts, call these guys....they are very helpful, professional, and worth every penny.

Needed an A/C Capacitor for my outside unit. These guys were able to get me one right before they closed. Also helped confirm that I did need the capacitor only and nothing else.

Amazing customer service! My blower motor went bad on the Sunday before memorial day and surprisingly they were open on the holiday. They took the time to walk me through the wiring assembly to make sure I installed the new motor properly. It worked out perfectly! Highly recommend these guys .Thank you!

I have very little AC experience, but am a fairly avid DIY guy. Condenser Motor went out on one of our units last night (high pitched extremely loud squealing noise intermittently). Called and confirmed they had replacement fan motor for $129. Had already researched that average estimated cost for a technician to replace was $400. Had trouble getting the blade off the motor, so I just took the entire top of my outside unit in as a still-assembled unit: top cover, fan motor and blades. They removed the blade from the motor for me, installed the new motor on my top grill, gave me (for free) a second condenser this unit would require, and then walked me thru the wiring setup when I got it home (slightly different than my original setup). Probably saved me at least an hour of my time. Absolutely a five-star experience. I highly recommend Dallas HVAC Parts and will definitely be back if/when I have any DIY fixes to do on our AC units.

Great service and price!! The two men at the counter helped me get correct capacitor and fan motor even though the serial & model numbers were illegible. They even removed the fan from the motor and clipped off excess wiring to make it easy to install. Great place to go for advice, service, and parts!

I needed a replacement pump for a Carrier HVAC unit. The part was not in stock but they got it to their store in a couple hours.
Somehow the next day I lost track of my receipt. I called and asked if they could provide a replacement, which the graciously did by email almost immediately.
Great Service.
Note however, if you are purchasing for a non-profit, you might want to find a different supplier. This organization will not accept your Texas Sales and Use Tax Exemption Certificate.
5 stars, except for the tax thing.

Update on 10/13
A couple days after I posted this review I received an email from the company stating that they would accept the tax exempt status and refunded the tax.