Open To Public HVAC Parts

I’m a DIY homeowner. I thought my HVAC had a bad capacitor and brought it in for replacement. Matt tested it and determined it was still functioning. I described my issue and showed him a video of the sound my HVAC was making. He thought it might be the fan and looked up what parts they had in stock. He had the part he thought it was but model numbers were slightly off.

I made a quick trip home, pulled the fan/motor/housing out and took it back up there. Matt took one look and verified that the issue was what he thought it was. He compared the parts and sizes and offered to help me install it in store. The shop had all the tools and bench testing equipment onsite. After a quick part swap and testing of the motor Matt confirmed everything was working as intended. He gave some guidance on the motor as well and said that it’s not ready for replacement yet but might be in a few years and what to listen and watch for.

Matt did all this while serving 4-5 other customers and taking phone orders and running the store by himself on a Saturday morning. It’s not everyday you find a shop willing to give you advice, show you what the issue is and offer up remedies, especially if you aren’t a contractor or professional. I highly recommend this place and will be back for any future HVAC needs.

I called to check for a part close to closing time, arrived a few minutes before and they took the time to explain the difference between the replacement and the OEM wiring on the fan motor I needed, cut the drive shaft down for me, and generally made sure I had no questions before leaving... All this on a Saturday, after they had shut the neon lights off. I can't thank them enough, I will always use them from now on and recommend you do also. The absolute best in knowledge and customer service! Thank you OTP!

Honestly, I don't know anything about HVAC stuff and whether or not their products are any good, but I can vouch for their customer service.

I walked into the store in a panic because we were at the end of a long road trip and our 5-year-old had just gotten carsick and vomited her lunch AND HER RED SLUSHY (ughhhh) all over our back seat. We didn't have much other than the leftover napkins from lunch to clean up the awful mess and I came in desperate for anything to help my poor wife. After I explained my plight they practically threw a whole roll of shop wipes ("they're going to be more absorbent") and a tub of sanitizing wipes at me. I offered to pay for the items, but they insisted that I take them without a charge. After thanking them profusely, I rushed back out to the disaster area to help with the decontamination. When we finally finished cleaning and I returned the tub of wipes (we ended up finding some wipes in the car), I offered to pay again and they refused.

TL;DR: their customer service is great and they were a lifesaver when my 5-year-old got carsick at the end of a long road trip.

This place Is awesome, for one single
Reason, Matt! I am not an HVAC tech, just a guy with a broken furnace inducer motor, which I diagnosed myself.(not hard considering I could see wheel barely spinning) Anyway, called a tech anyway and got a quote of $1300 to replace inducer motor assembly…no thanks A#1 Air! So I do as I do when looking to save money. First I saw motor was open so should be easy to replace. I googled it and found plenty of tutorials and tips. I saw an HVAC parts place close to me so I emailed them to see if they had an assembly, Matt said no but they had a motor and would install it for me. So I decided I could do it myself. Ordered the part and when it came in, I began removing old assembly and motor. I had much trouble with that because wheel was stuck on shaft. Matt said he could probably get it off, which he did and put the new motor on and a new wheel. I went back home and installed however I could hear wheel rubbing. I diagnosed it as due to a grommet. I called Matt and advised he said to come back, so I did. He determined it was a misplaced spacer. He adjusted and I took home and boom, problem solved. Now a full day before Texas snowstorm 2022 hits us, we have heat and it did not cost me $1300. It only cost about $200 in parts and the kindness and know how of Matt, which is priceless! Thank you again Matt!

Two of the ladies in the front desk and Mr Dan are awesome! They are super nice even nicer than anywhere I have been they take their time to check and help me. Highly recommended to everyone!

Capacitor went out on Friday night, of course. None of the big box stores or Grainger or Ace has what I needed in stock. Amazon and other online retailers needed 2+ days to get it to me. That's not good in 100+ degree heat.

OTP HVAC had what I needed in stock. I went in on Saturday morning, was greeted with a smile, got what I needed, plus a spare, all for a great price. I was up and running cool by noon.

Great customer service! Sonya diagnosed my condenser motor problem, and Crystal executed the motor replacement - wires, housing, fab blade - at no extra cost. Everyone was friendly. And I learned that lizards love capacitors. Good place to go while some other stores require a contractor's license to purchase parts.

Great people! Super helpful, definitely would recommend this place to everyone

I love this place! Every time I go in they always offer extra help. Each one does. They want to be sure what they are selling me fixes my problem. I'm a pretty good troubleshooter but they check my logic and part too just to be sure. I see them give all their customers this free expert support. I see them sharing their knowledge to any customer regardless of customer's knowledge. That is the best I've seen anywhere. Their prices are very competitive. Way better than those other stores. I think I'll do all my HVAC purchases with them.

Very, very helpful people! Chester and Matt went above and beyond to make sure I got the correct condenser motor for my A/C unit. They cut the shaft to the correct length and even put terminal connectors on the wires. Highly recommend!