Chapman Air & Heat

Karen was great on the phone! Very helpful and professional

The tech who just fixed my AC was a nice guy. Did the job in 30 minutes. I needed a capacitor. Lets see:

$89 for service - He was here for 27 minutes so that is about $180.00 per hour. I would have been willing to pay a service minimum about that high so I won't complain too much.

$7 for fuel. OK.

$258.00 for the capacitor. Sorry guys, anyone can look up that part these days. It is a $50 part, max. This is not an acceptable markup.

I used this company because the previous owner of my home used them. It seems Chapman would rather screw me once and leave than have me as a long-term customer. Bye-bye!

My years of dealing with Chapman Air have always been positive and solution oriented. Carla English has been invaluable in getting me to the right people at the right time and taking care of whatever needs were presented. There has never been a problem or issue too tough or too big for her. She is relentless in her pursuit of making people satisfied with the end result. My experience with each individual I've dealt has been similar. Good people make a good company.

This business was first class from start to finish. Tom came out and gave a very thorough description of different units and how they work. He was very honest about what we needed for our house and did not go for the "big sale". I had a proposal the next day on several units and they were willing to work within our budget when we made the decision. The installation today was just as great. The installers were here on time, 8:30am, and finished the job at about 5:30pm. They were extremely nice, courteous, clean and very respectful to make sure I was ok with everything they were doing. They took a lot of time testing everything to make sure it worked properly, and then showing me how to use everything. The system is awesome. I look forward to working with them in the future and would highly recommend them.

As I sit here in an 84 degree living room trying to think of a nice review about my experience...we spent around $20K on two top of the line AC units with new duct work. This was to replace the 15 year old units that we were having problems with. Well, one of them works fine in the back of the house. No problem there. The other one was starting to give us issues. First, it would constantly be on. Tech came out and said it was probably the filter and replaced it. Well, kept happening and the thermostat kept saying it was 76-77 in the house (when it was clearly colder). Replaced the thermostat. Now I'm sitting in a sweltering house (very pregnant mind you) with no AC as I wait for the on call tech to come out and fix the issue. AC is totally not working after the new thermostat was put on. Ridiculous for a brand new system. Maybe they don't know how to work the new Trane systems? I would avoid and find a place that knows how to service the equipment they install.

I have used your services for several years and at times been on your annual service contracts. I am usually pleased but at times have been concerned at how quickly the serviceman is finished with cleaning/washing the units outside. I was extremely impressed this week at how the serviceman quickly walked through the basement and the three floors to assess the units before starting his work and how thorough he was in cleaning the outside units. As it was taking him longer than others had ever taken, I would look out the window to see what he was doing. He took the front off and was scrubbing and hosing thoroughly all three units. When he came inside to take care of the indoor units, he was quite sweaty (and still smelled good), pants wet from the hosing and changed out of his rubber boots. He replaced the one filter I had requested and then changed the second after showing it to me and getting my approval. Before leaving, he asked me to join him outside so that he could point out to me the deterioration of one of the units that could possibly be on the brink of going out. I liked his service very much--quiet, professional, hardworking. I feel I got my money's worth. Thank you!!

I had the pleasure of talking with Nita. Very professional.

Today was the first time I've used Chapman Air, and I couldn't be more impressed! Gerardo was our technician and he was extremely knowledgeable and polite. He explained all the work he was doing and even showed me pictures of the work he completed. As he was working, my AC kicked on with more cooling power than I had felt in years! My house is actually COLD! I signed up for the prepaid service and I'm looking forward to having a cool house all summer! Thank you Gerardo and Chapman Air!

So thankful we found Chapman Air & Heat to service our HVAC system. We went through two other companies and wasted a lot of time off work, waiting at home for service folks who did not arrive on time, did not know Trane systems, and did not fix our issue. And then we found Chapman :). They quickly called me back and sent an expert technician who arrived at the time promised. He quickly fixed our issue and was very knowledgeable and professional. Thank you, Chapman!

Zachary did a great job!