Indoor Comfort Experts A/C

Would not recommend!! Had an appointment for 8-12, they then changed it to 10-2. No show, no phone call by 215. I called the office to get an update and complained that they did not show or call during the scheduled time. They were not able to give me an adjusted time frame and when I asked what time the office closed, they hung up me. Then the manager/owner called me back to lecture ME on how I responded to their poor customer service and cancelled my appointment. This company is not realizable and obviously has terrible customer service. If you want your a/c fixed by someone who will show up when they are supposed to rather then overbooking their staff, I would find another company. Better to wait for the right company then to wait around all day for nothing.

Service request through AHS for A/C not functioning. From the Initial contact with Crystal to A/C repair by Colton, they were professional and outstanding. They came through in my hour of need, and I am completely satisfied. Thank you Crystal and Colton of Indoor Comfort Experts!

This is an honest and local ac company. A true mom and pop and son company. The son Seth came to my house and was the nicest and most polite service tech to ever help me out.

Quick response time too. Less than 4 hours in my case.

I will recommend indoor comfort experts to anybody and everybody that asks.

Thanks guys.

Been using ICE for over a decade. High quality, fast service. Just this morning had AC issues and Seth was at our house in less than an hour.

Indoor Comfort Experts is a service contractor for my home warranty company so I had no choice to who came out to check my a.c.. This company does NOT care about CUSTOMER SERVICE, they didn't care that I was without any air conditioning for Easter weekend. I called the problem in on a Wed, they couldn't come out till Monday after Easter. Their technician was a young adult with a MAJOR ATTITUDE that did NOT want to be there and acted like he hates his job, was slow as molasses, did not check for freon leaks, did not check for cold output at each vent, did not suggest a thorough system check on the old unit, was no help in explaining what the cause of the lack of cold air was besides claiming that the unit needed 2 lbs. of Freon at $125.00 a pound that I would be responsible for by the way, on top of the $70.00 service fee I had to pay up front. The lazy technician said he would "NOT check the unit for leaks because it was an old unit and old units loose Freon". Go figure!!!! So 2 days later, the unit isn't cooling again and they can't send a different technician out until next week. So the summation this far is this:
1. Poor customer service, all the way around!
2. They do NOT accomodate your needs.
3. Technician was slow, incompetent, and had a major attitude. He did NOT want to answer my questions either btw.
4. Buy an AC window unit to hold you over because they don't come out in a timely manner.
5. They charge $125.00 a pound for Freon.
6. I DO NOT RECOMMEND THIS COMPANY.

My mother and I just had our AC unit looked at by this company and needless to say, the experience was awful. We moved into this house 5 days prior to the AC unit going out and once we placed the call on Friday we were told we would receive a call between 3-5 business hours. Since this company's website quotes that they are available 24/7 we expected a call within the next day. We received a final call on Monday morning for a tech to come out between 12-4PM on Tuesday and that they would notify us of a more definite time when it got closer. We were called on Tuesday by the tech saying he would be at the house in 10 minutes, I was less than 5 minutes around the corner and left immediately. They beat me to the house (again I was 5 minutes down the road) and they called and said they could only wait a few more minutes then they would have to leave (again this isnt even 10 minutes after their initial call). And while on the phone, my mother explained the exact problem in that the fan in the OUTSIDE unit was not turning, and that when she tried to turn it on it started to smoke. Once I got to the house, then men came inside, asked where the attic was (even though I specifically reiterated that the problem was with the OUTSIDE unit fan) and they then went up to the attic and said that that was where the problem was. The did replace a part upstairs, but they were there for a total of 15 minutes and did not once go and look at the outside unit, even after I asked them to and he told me he didnt need to look at that and that wasnt where the problem was. He must have heard the inside fan turn on, but he never went to check if the outside fan was turned on (which AGAIN this was what we originally told them). The outside AC unit never turned on, bringing the temperature inside upwards of 90 degrees. They never waited to see if the house started to cool nor did we receive a follow up call to see if everything was working properly. When contacted about this problem, they said that they were booked through Monday of the following week (this is Thursday that we called them) and that it would be another charge because they believe it would be a separate problem. We ended up calling our warranty company and asking for another company who came out within an hour and diagnosed the problem as a broken fan motor on the outside unit. We would not recommend this company and we have put in a complaint with our home warranty company. Its now been over a week that the house has been over 90 degrees and we cant live there because of this.

**UPDATE**
This is in return to the comment made above from the company as we cannot comment on it again, while this isn't something we normally do, I cannot and will not sit by as you do this to another customer. We just received an extremely unprofessional call from your company in response to our review basically telling us that we were lying about our post and solely placed blame on the warranty company. The new company that was able to come out the same day said that they disagreed with you in that even if the home warranty company would have only paid for one repair, they would have examined the original complaint, which was that the fan on the outside AC unit was not running. We understand that warranty companies have their policies, but for this company to CALL US and aggressively confront my mother on this matter does not exude good customer service. Thank you for contacting us about our post, but we stand by our previous statements. We are very thankful towards the new company for evaluating the entire AC system, figuring out the problem within a short amount of time just by looking at the outside unit, and agreeing with us that you very easily should have taken a small extra step to ensure that our AC unit would actually work. This is a real sign of customer service, keeping what is in the best interest of the customer regardless of if you found one problem and fixed it. The least you could do was take responsibility for your actions and apologized.

I'm not go lie I was iffy in them with mix reviews but that's company AHS warranty sent me. It took next day for them to come so Seth came and 1,2,3 was he was done he's soooo well mannered yes ma'am no ma'am very respectable and called me saying he was five minutes away he explained what happened and what he did this Company good in my book thank you Indoor Comfort Experts you rock I now have good cold air....

Very unknowledgable and dishonest. They will try to make you spend more $$ on something that is not needed. My air conditioner went out this past Friday. I called my home warranty (American Home Shield) and the earliest the service tech from Indoor Comfort Experts (ICE) was able to come out was Tuesday. The technician, named William, (also claimed to be the "owner of the company") was very rude from the beginning. I showed him where the ac was and he looked at it and asked if anyone tried fixing it. I told him no. He said that the capacitor was miswired and so someone tried fixing it. He did not attempt to fix the ac at all. He wrote up an invoice that stated "Found short in disconnect. Found short in wiring to condensor. Reason for short is the homeowner attempted to replace the damage capacitor and miswired it causing damage to the compressor. Turned over to Home Warranty for apporval." I told him this invoice is false and he said they are an honest christian company and he is not making any money from this call. Also, I am 39 weeks pregnant and have a 2 year old child in the middle of a hot Texas summer and this tech saw this. So, I had to call my home warranty back and told them about the situation and they were able to send a licensed contractor, from a different company, out to look at my ac the very next day. The licensed contractor they sent was very kind, respectful, and knowledgeable. He was able to fix my ac in 10 minutes by simply replacing the old capacitor with a new one, which only costs $10-$20. The technician, William from ICE, said I needed a whole new condenser unit which would've cost 1,000s of $$. I would NOT recommend ICE to anyone as they are a dishonest company.

This is the first negative review I've ever written for a company. The home warranty didn't cover what our A/C needed and that is not the fault of the company. I can accept that. BUT...the rude, obnoxious behavior of the perosn who came out, that I can't tolerate. There was a discrepancy in the communication the owner and I had received from Old Republic Home Protection about who I was to pay. He continued to talk over me, would not read what the email I received actually said and was just totally rude to me in my own home.
The email I received said ORHP would invoice me. His invoice from them said for me to pay him. When I wanted to call the company to make sure I paid the correct company, he acted like I was trying to get out of paying the $60 fee.
I can't speak to the company's work, but I can speak to the way customers are treated.

The technician/owner was rude and did not complete the job which was through my home warranty plan. He lied to the hone warranty company and told them the job was completed which it was not. This is a horrible company with ignorant and dishonest people working there. I would never recommend this place and have filed a complaint to prevent this from happening to someone else.

We found another local company who has been amazing