Indoor Comfort Experts A/C

Waited from 5/5/23 to 6/5/2023 for a pre check due to summer weather. I built this house in 2017, system was 5 years old so I thought I would try the pre check before summer weather . It was scheduled 9-12, he never showed up, I had to call and he finally showed up @ 3;30 and it was raining so hard I specifically ask him if he wanted to wait due to the rain and he stated no, but was only gone a couple of minutes. I didn’t see how he could see anything as hard as it was raining. He then went to the attic and ask my son in law for bleach to make sure something was draining or working correctly. He was up there maybe a minute . It was raining so hard that day, I can’t fathom what he did in two to three minutes (if that) outside . Two weeks later it was blowing warm air , I didn’t really comprehend until I realized that my light bill was going up and it was continually to blow warm air even after adjusting the thermostat . I called and the staff and one lady was yelling we are not trying to sabotage anything . I informed her I didn’t say you were sabotaging and she continued to tell and finally hung up on me. So do I call AHS and pay another 100.00 for them to come out and risk sabotaging since she was so adamant that they didn’t sabotage 😳. Wow as hot as it is and I’m trying to find out what is wrong 😑. I can’t believe she yelled and screamed as such 🫢😳😑🤔

#2. It seems as if there is a common denominator, almost everyone if not everyone is rude that write poor review on your company. That can’t be! Then you add God! Why would you do that ? Please don’t put God in your craziness!

Seth was quickly able to identify the Issue with my AC system. Laid out a few options and created a game plan from there. Thank you again! would highly recommend!

We had an issue with our thermostat and the AC wasn’t going on. We were blessed to have William come out again, he helped our family with HVAC needs about 4 months ago. William is very professional, kind, honest and informative! We appreciate how quickly Indoor Comfort Experts scheduled us too! We look forward to working with y’all again! Thank you so much and have a blessed day!

I would rate these
unprofessional company a zero but I don't have the option. Send sent the information tag which states all about the a/c compressor and the owner wife said they would have the.compressor on the truck and we we be up and running the same day. The tech came out to our home with no .compressor he said if we bought directly through them the could do it the next day. We wait 5 days for this to happen 100 degree weather. Then my wife called the to question why the compressor wasnt.on the truck and they said that the owner wife didn't tell.y wife that information. So the rude owner gets.own the phone and cancel the order!! Very unprofessional. I Will also. Report.therse crooks to the bbb.stay away.please!!0 stars!!!

The technician who came to my home was knowledgeable and efficient. He got our system up and running. We're back into comfort.

I WILL NEVER EVER use them again. First visit, technician informed us have to order one part. The parts didn't arrive 6 weeks later, there was no communicate to let us know what is the status. I had to call them 3 or 4 times to get the update. On the second visit, he told us that we had to hired an electrician to remove the post, he COULD have save our time to allow us to search for someone. But he didn't, had to reschedule, on the third visit, the part he ordered was another wrong part for the ac. Had to reschedule again. On the last visit, he came with the right part. Before he left, I had to get him cuz he seems in a hurry and wanted to leave, I had my suspect why, then later my ac was still not fix. So, I call again and told him that our AC is not working he say it should be working in the next 24-48 hours. which never seem to work. I fed up with this company and hired another ac company. From what the other company said that this indoor did something that only the technician know what he was doing. I had NO AC for 3 months in the torment heat. So I am putting star 1 and negative. I would never use this company again.

Just experienced the best service ever from a ac&heating company. I messed up a few parts trying to install a new thermostat that seemed straight forward but was not after whole unit shut down, and house got hot quick, posted online about it because a hot house and a 2 month old baby don’t mix. They reached out willing to help, also this is a time frame between 11pm and 3am in the morning. I got the parts and came home and had a 1on1 facetime with the owner on how to hook everything back up the right way. Super grateful right now. They saved the night. Thank you. Glad I found a new AC company.

Very bad company....looks for any little excuse to jack the price up and very bad communication... have been without ac for over a month due to their incompetence..decided to give them a try, even when they were over 2 hours late to the initial appointment but they tried to bill almost $1,000 on top of what they had already charged my home insurance. definitely would not recommend

We started having A/C issues on a Wednesday night and noticed our indoor air handler was flooding the catch pan. We cleaned up what we could, and called ICE the next morning.

Seth came for the service call and fixed our drain line that another company had installed incorrectly. While he was there, he noticed the compressor was failing, and tried his hardest to find us a replacement part.

Ultimately we had to purchase a new outdoor unit. Seth knew we were in a bind (you know - Texas weather and all that...) so he located a new unit for us, and even skipped his day off to install it for us.

Seth and ICE have gone above and beyond on their services to assist us, and they now have a customer for life.

Indoor comfort Experts is by far the best A/C and Heating company around! During the busiest time of the year, with schedules booked 4 days out, they were able to squeeze us in and repair our AC so that we weren’t sitting in miserable temperatures for days. They were in an out within just a few hours of calling. Very reasonable pricing and amazing people! They will be my first call every time!