Air Clinic of San Antonio

In less than 24 hrs Air clinic repaired my system which is under warranty. It was a true service call, which cost me nothing. Thanks Air Clinic and your awesome technician

I placed in jam due to damaged and aged condenser so need quotes in a hurry. Air clinic was one of three companies able to give me a replacement quote within 2 days, their quote was even done same day. By that same Friday my new unit was installed and I wasn't nickled and dimed for small components that need to be added to the job. Preston and his team did a great job and I would highly recommend you give them a call if you need work!

They installed a brand new system in my house. Within the first few days they had come out to fix a wire that kept burning up. They were here three times that first year fixing that same issue.
The next time it happened was when we went to use the heater which makes sense cause it was some wire that had to deal with the heater that caused the issue. They came and fixed it because it was still in warranty.

The next winter however we were out of warranty and the same issues that has been happening since they installed the unit happened yet again. They told me I was out of warranty and it would cost 250-300 to come out and repair it. I argued the fact that it was the same issue and was told he would talk to his manager and give me a call. Never did so I went and bought heaters for that winter.

Now here we are in the middle of summer and that wire had caused a small fire. So I called them to come look at it. I waited to bring up last year until they actually showed up.

The guy told me that the same wire had caused the fire and it would now be around 650 to come and repair it.

I explained that the issue has been happening since day one and he replied “well these units aren’t the best” I told him that it was worth the 8grand that I paid and needs to be fixed. He told me “let me talk to my manager” that was a week ago and haven’t heard anything since.

I am going to report them to the Better business as well as reach out to a lawyer and let as many people know what crooks this company is.

They came off great but once they got my money they left me to burn.

These guys are great!...I have used them to install two units now...a downstairs unit and an upstairs unit. They did an outstanding job of replacing our 30+ year old systems. Seth, the owner, even called me to make sure everything went well. Means a lot that the owner would take his time to call and check on the install. They replaced our downstairs unit a year ago...I had hoped to live with the upstairs unit a while longer but it decided to die...SO...I contacted Lowes and requested that they have Air Clinic install a new unit for our upstairs...They did a great job last year and again this year....Thanks Seth/Air Clinic....I highly recommend Air Clinic of San Antonio!

UPDATE-3/6/19: Had an issue with one of our units (upstairs)..it stopped heating. I thought you couldn't stop a Trane!.....anyway....Called our Home Warranty provider to have someone come take a look...told them they needed to be familiar with Trane systems. The guy came out, looked at it and actually looked a bit confused/perplexed at first...he was very polite, etc and decided a part needed to be replaced and took it with him....SO....called Air Clinic and they advised me we were still under full labor/parts warranty with the unit so I called the original technician and asked him to just return the part he was going to get replaced.... so Air Clinic sent Raul out this morning. He was very professional and got us back up and running after replacing the part that needed to be replaced (which wasn't the original part identified by the other company. I still very highly recommend Air Clinic AND Raul for your AC issues....we purchased two units from Air Clinic (through Lowes) and if I needed another this is where I would go to make the purchase. I am even considering cancelling our home warranty and just using Air Clinic for our Air Conditional needs even though a maintenance agreement with them would cost more...at least we would get someone who wouldn't look at the unit and get confused. We have had similar situations with other issues with our home warranty...you never know who is coming out OR their level of expertise.....thank you Air Clinic, Seth and Raul for getting our system up and running again!

Preston came over to give me a quote for installing a new HVAC system . I didn't think I would go with the 1st quote I received however after hearing the great price I felt no need to compare. My Installers Austin & Zach were very Professional, Personable & Installed all equipment in a neat and clean manner. 5 Stars all the way!

My air conditioner was broken, I was told by another air conditioning company that the whole AC had to be replaced. I called air clinic for a second opinion, and they told me my air conditioner only needed a part replaced. They saved me $1000. Of dollars and. We’re so kind, honost, and professional. I would recommend them to EVERYONE!! Angela H

We were out of town when our roommates let us know that our AC unit had stopped working. Scrambling, we contacted the HVAC outfit with the highest rated reviews on Google...and they delivered. Even though it was a Saturday, Heath was able to stop by, diagnose the issue, and provide a recommendation. He even took our call after hours that same day and promised a follow-up on Monday AM with the office. Before they had technically opened, Air Clinic was on the line and ready to answer our questions - financing, installation lead times, differences between systems, etc.

Full disclosure: They are a Trane dealer and obviously want to sell the product. However, they also offer Day & Night systems as well. They were straight-forward in explaining the differences - in our favor, as we went with the Day & Night and BOTH systems come with a 10-year parts/2-year labor/1-year maintenance from Air Clinic - a huge bonus.

We contracted Air Clinic on Monday morning and by Tuesday evening, our house was cooling from 91 degrees thanks to Heath and Jeremy's hard work. They showed up, were courteous and polite, and got the job done without complaint, keeping us in the loop all the while.

Had we waited on our home warranty service (and their contractor who we couldn't even locate online), we'd still be waiting while our pets kept languishing in the heat. Instead, Air Clinic provided a great experience from start to finish and we are now happily controlling our new AC from our iPhones!

tl;dr --- DEFINITELY WORTH THE CALL!

He took us step by step informing us of the issue. He stayed professional the entire time inside the home. Made sure everything was working as it should before he left. And we can also appreciate the fact he wore a mask. Thanks and this is my go to company for those type of issues.

Honesty and Integrity in an industry that lacks such things. Now days AC companies seem so commission driven it’s tough to tell who has your best interest in mind, until we met AirClinic. We needed a full system replacement, which is a big purchase for our 2500 sq ft home. We were given excellent options and a great financing choices. AirClinic was punctual, clean, and did a professional job on our new Trane system. Can’t thank these guys enough!

Fantastic experience!
If you need repair or new A/C system this is the people to go to.
Hi y'all, I normally don't write reviews but this time I MUST.
Five stars for this company is not in of. Wish I can give them six.
I've been involve with home building companies before and that give me an extra access to more info about A/C systems then average bear. So I've thought.
From the get go I was very impressed with Ryan and the way he explained in's and out's of installing a more powerful A/C system then the one I was replacing and reminding me that extra air return docks will be needed to get the most of the new air handler and heat pump. Non of the previous people who was giving me a bids for the job ever mention this and I've totally forgot about it my self concentrating on price only.
The amount of care, honesty and sincerity for doing the right thing Ryan displayed in our conversation is rather rare this days.
Then came the install day and two guys show up - Santos and Steven.
130 degrees in the attic. They worked non-stop with out a break. So polite and always with a smile. Great team. When I ask them to take a break, Santos told me that they must get my home cooled first before gets really hot. Within 6-7 hours my house was at 72 degrees again.
All that happened on August 15th. Since then Ryan contacted me 3 times to make sure all is working well.
BIG thank you to Air Clinic and the great people who make all the difference in customer service satisfaction.