Jake and his team had a new system installed in less then 24hrs after he came to give us a bid on a new system! He was very up front, honest and didn't try to take advantage of us by trying to sell us something that we didn't need. That wasn't the case with his competitors. I will be referring him to all my friends and family.
Gee if I could leave 0 stars I would. They supposedly serviced my indoor unit in March 2021 and say they changed the filter yet the date on the filter is from August 2020. My unit won't drain and now my hallway is flooded and they apparently can't come until Wednesday and I'm supposed to not use it until then. They also installed a unit in our outdoor office. That hasn't ever worked. Guess what?! That flooded too! What did they do? Not a thing! But don't worry, they didn't have any trouble taking our money. We called them over 10 times and yet they never fixed it. Cool right! Now that we called them on their lies, they've decided to end our service contract. But we're getting that money back but not for anything else, so I guess that's nice. What a great group! Seriously wondering if they're even qualified to work on AC. Wouldn't surprise me if they weren't. Save yourself the time, touble, and lots of money and don't use these people. Hopefully they see this because y'all are the worst. Fear not! I'm going to tell everyone I know!
Edit: Part of their service plan is to change the filter. We have this in writing. The filter was not changed as we were told it was. I doubt they even looked at it considering it was also upside down. We have the filter which has the date August 2020 on it. We did not even live here at that time. They claim to have changed it when they did their service in March 2021. The unit did not freeze and that is not what caused the leak. There was a problem with the drainage. Not that this company would know as they were not the ones to fix it. The filter was not the issue, it was just proof of a job poorly done. We were lucky enough that another company was able to come out that night and fix the issue so we did not have to wait 4 days (without air conditioning) for this company to come. That gentleman also said that forgetting to change the filter for that short a time (if it had actually been changed in March like this companyclaims they did) would not have caused this issue, but again, the filter was not the issue. I'll apologize for being snippy in the first part of this review but this company has failed repeatedly to deliver quality service.
Great experience today getting regular maintenance done on my HVAC at home. The service technician, Kris, was on-time, professional and thorough. Thanks for providing great service! I look forward to using you guys going forward!
Jake came over right away and got us squared away, professional, trustworthy and efficient. Also gave us a better deal compared to the other guys, will definitely use again, thank you!
I have used Ashford Mechanical for Three years he has never done a bad job. To count he has worked on 15 houses for me. Always prompt and fairly priced.
Ashford Mechanical is my GO-TO HVAC company for all of my rental properties, and my personal home. They have fixed every problem I have had since I first hired them, and I have used them at least 7-10 times by now.
I have personally flipped over 70 homes start to finish and have access to hundreds of contractors. I trust Ashford Mechanical for ALL my HVAC needs. They are honest and punctual which is incredibly rare in this industry. Anyone looking for a reference can call me personally for specific examples of performance. Sincerely, Shaune Corbett - Owner Realized Real Estate LLC; Real Estate Broker TruWest Realty Group.
Great experience! Jacob is wonderful. Thank you for replacing my compressor! I had some problems with it but the follow-up service was also excellent. thank you.
I have used Ashford Mechanical multiples times and and always so pleased with the service, quality and price. They are my "go-to" for anything HVAC and I will use for all of my properties.
Lloyd Licklider
Jake and his team had a new system installed in less then 24hrs after he came to give us a bid on a new system! He was very up front, honest and didn't try to take advantage of us by trying to sell us something that we didn't need. That wasn't the case with his competitors. I will be referring him to all my friends and family.
Katelyn Stokes
Gee if I could leave 0 stars I would. They supposedly serviced my indoor unit in March 2021 and say they changed the filter yet the date on the filter is from August 2020. My unit won't drain and now my hallway is flooded and they apparently can't come until Wednesday and I'm supposed to not use it until then. They also installed a unit in our outdoor office. That hasn't ever worked. Guess what?! That flooded too! What did they do? Not a thing! But don't worry, they didn't have any trouble taking our money. We called them over 10 times and yet they never fixed it. Cool right! Now that we called them on their lies, they've decided to end our service contract. But we're getting that money back but not for anything else, so I guess that's nice. What a great group! Seriously wondering if they're even qualified to work on AC. Wouldn't surprise me if they weren't. Save yourself the time, touble, and lots of money and don't use these people. Hopefully they see this because y'all are the worst. Fear not! I'm going to tell everyone I know!
Edit: Part of their service plan is to change the filter. We have this in writing. The filter was not changed as we were told it was. I doubt they even looked at it considering it was also upside down. We have the filter which has the date August 2020 on it. We did not even live here at that time. They claim to have changed it when they did their service in March 2021. The unit did not freeze and that is not what caused the leak. There was a problem with the drainage. Not that this company would know as they were not the ones to fix it. The filter was not the issue, it was just proof of a job poorly done. We were lucky enough that another company was able to come out that night and fix the issue so we did not have to wait 4 days (without air conditioning) for this company to come. That gentleman also said that forgetting to change the filter for that short a time (if it had actually been changed in March like this companyclaims they did) would not have caused this issue, but again, the filter was not the issue. I'll apologize for being snippy in the first part of this review but this company has failed repeatedly to deliver quality service.
Joe Stinson
Great experience today getting regular maintenance done on my HVAC at home. The service technician, Kris, was on-time, professional and thorough. Thanks for providing great service! I look forward to using you guys going forward!
Devin Larski
Jake came over right away and got us squared away, professional, trustworthy and efficient. Also gave us a better deal compared to the other guys, will definitely use again, thank you!
David Garza
I have used Ashford Mechanical for Three years he has never done a bad job. To count he has worked on 15 houses for me. Always prompt and fairly priced.
Brian Feeley
Ashford Mechanical is my GO-TO HVAC company for all of my rental properties, and my personal home. They have fixed every problem I have had since I first hired them, and I have used them at least 7-10 times by now.
Shaune Corbett
I have personally flipped over 70 homes start to finish and have access to hundreds of contractors. I trust Ashford Mechanical for ALL my HVAC needs. They are honest and punctual which is incredibly rare in this industry. Anyone looking for a reference can call me personally for specific examples of performance. Sincerely, Shaune Corbett - Owner Realized Real Estate LLC; Real Estate Broker TruWest Realty Group.
SUNGEUN HONG
Great experience! Jacob is wonderful. Thank you for replacing my compressor! I had some problems with it but the follow-up service was also excellent. thank you.
Kevin Luong
Jake and his team are extremely reasonable and professional. They came out and fixed my office AC and we couldn't be happier. Highly recommend.
Tammy Patchin
I have used Ashford Mechanical multiples times and and always so pleased with the service, quality and price. They are my "go-to" for anything HVAC and I will use for all of my properties.