Intelligent Air Services, LLC (iAir)

The guys at Intelligent Air Services were Amazing! The entire process, from my initial phone call with them throughout the completion of my project went off without a hitch (which is not my normal experience with A/C companies). Their customer service was truly extraordinary. I would definitely recommend them to all my friends and family.

Mike was out to fix my HVAC today. He was awesome! Did a nice job and was also professional. Thank you!

Daniel was professional and did an excellent job servicing my HVAC unit. He took the time to explain what he was doing and answered all of my questions. I’m sure everyone at iAir is great, but I was highly impressed with the service Daniel provided today. Highly recommend him!

Intelligent Air Services was Awesome! They were quick to call back, GREAT customer service on the phone, SAME DAY service, Michael was an Amazing Tech and great person to talk to, explained everything, made sure I knew what was going on
I am a 100% Satisfied Customer!!!

AC went out last night. They were there very quickly and we are already up and running.
Expert, prompt and friendly service at reasonable prices.
Can't recommend highly enough.

Been working with them to keep up AC for years. Need new system and got a lower bid, but they were leaving out needed upgrades for the unit to work properly. We went with IAC and are glad we did.

I hired iAir to install a new hvac and complete ductwork system for my home, during a remodel/addition project. The team was incredibly professional and helpful. I am applying for a green building rating on the home, and they've supplied the needed information quickly. As an architect, I've had to work with many different hvac companies and iAir is definitely one of the best!

We interviewed a number of companies before selecting Intelligent Air [IA] and we couldn’t be more pleased with their work. Our project was not simple. They installed a whole house AC/Heating unit including ducting rerouting and replacement. In addition, a whole house dehumidification system was incorporated. LaCounte and the whole IA team dealt with our complex situation with high level professionalism giving commendable attention to every detail.

LaCounte convinced us of the company’s outstanding problem solving capacity and the IA commitment to customer satisfaction. The owner, Les, and his crews have been absolutely exemplary in making sure the job was done with precision. They were unfailingly responsive, consistent and thorough.

After installation they are following through with long-term monitoring with measurements in various parts of our home to make sure we have achieved balanced temperatures and balanced humidity.

We have replaced many AC systems over the years but this company towers above the rest. We now live in an energy efficient dehumidified home with HEPA quality clean air. Our home has become our haven where my husband’s allergies can take time off!

For the past three years we have been undergoing a custom home renovation (has probably taken this long due to the Magnolia/Fixer Upper boom) on our Mid-Century Modern/Contemporary home in Waco, TX. Our project was divided into two phases. Phase A had (poor) installation of an LG Mini-Split. Phase B had wrong size Carrier units for the space. We had given the installers ample opportunities to diagnose and correct various issues that we have now on both sides. Finally I refused to allow them over any more so we hired a second company thinking they had some solutions to the issues with our new HVAC systems. I soon learned that although they tried, they too fell short of the level of knowledge needed to help correct our issues.

I knew of a young man who works at Intelligent Air Services in Austin, TX and knew him to have integrity and a great work ethic so I decided to contact them and just see, if by chance, they would consider coming to Waco to, once and for all, diagnose our issues and offer some solutions we could rely on. They were up for the challenge and the distance.

What I did not tell them was that I had previously had a Carrier Representative from Dallas come down to assess the Carrier units. I wanted them to give me their own report so I could determine if they were competent enough to do the job at hand. They diagnosed our issues when no one else in HVAC was able to - no matter their promised level of expertise.

My experience has been that the LG Mini-Splits are not as user friendly as Carrier Mini-Splits (I think those are the ones that iAir installs...) but iAir was able to identify several issues with the LGs that need correcting, as well.

They were prompt (a biggie for me), well groomed and considerate of our property. They were efficient while here and after leaving, comprised a report within several days to submit to us so we would have all of their findings and solutions in writing.

I think their prices were very reasonable, especially coming so far out of Austin, and don't feel like they overcharged us just because of where we live.

When we are ready to correct our issues we will definitely get on iAir's schedule for them to come back up and take the job! I have had interactions and experience with many subcontractors on this job and I wouldn't think twice about purchasing new equipment if that is what iAir recommended. I believe they are really good at what they do and would only recommend what is really needed. Thank you.

I've asked them to intall an Air Purifier.
Mr. Lacounte came to check the system and make sure the whole HVAC system was propery funcioning. He found that the static pressure was too high and showed how the home builders did a sloppy job in some parts. He was not pushy at all, it was me that was suspicious about a few things like the return air vent was too loud in my bedroom. He not just confirmed the pressure problem but also showed me all measurements he did, downloaded the HVAC manual in his tablet and showed me the values that were supposed to be in place but were not, and pointed other things that would help, like adding a third return air vent to the house (since it's a big house). The HVAC blower was adjusted to work on max speed and with the suggested changes, it would be able to work on a lower speed which would also save energy.
The initial quote came quickly. I asked for adjustments and those were prompty done. After signing the contract, they called me to scheduled the job to the next day.
The crew came on time. The project took londer than expected but no additional charges were made, neither they asked for any money in advance. Their work was not disruptive for my family of 7, they worked as quietly and as clean as possible (using painter's clothes and other techniques so my house didn't get dirt as they came in and out or when cutting the ceiling), there was a misunderstandings about the additional return air vent that was promptly addressed when I pointed that out, they have communicated with me on various occasions about the progress so I wasn't left in the dark.
The system is now so quiet I didn't even realize it was running until hours later they left the house. I'm very well satisfied with that.
After the work was done, Mr. Lacounte followed up with questions and concerns that were also addressed very quickly.

I have used iAir several times to service or replace my A/C and furnaces. They are responsive (even on Friday evening of a holiday weekend!), have short turnaround times and seem to be competitive on their pricing. I highly recommend.