Intelligent Air Services, LLC (iAir)

Very honest and great service. I wanted to cool down an area in my house that doesn’t have an attic, originally they send a guy who said we have to do a mini split, which is very expensive. Then the owner came over to assess the situation and came up with a way to wire the duct over through the wall. It saved me from this past crazy summer thanks a lot.

I called LaCounte and iAirServices to fix a new install job by another company that went horribly wrong.

They were professional, thorough, detail oriented and fixed everything that was not right with the previous install. They were able to make the temperature 5 to 6 degrees cooler, make everything nice and up to code, and significantly reduce the static pressure.

If you are thinking of getting a new AC call these guys. They pay 100% attention to detail and will make sure it is done right to the specs of manufactures installation guide. There is a major difference between having a single AC technician installing your unit vs and installation crew where people are specialized. You will not have to worry about your install being done correctly.

They might be a tad bit more expensive, but I assure you that investment will go a long way in having your unit installed correctly and having ZERO corners cut.

We scheduled and they came out did the following (and probably more) :

1) Increase the return plenum for proper rebound zone.
2) Increase the supply plenum from 4' with a terrible workman ship to 8' with something picture worthy. Note: having a larger supply plenum is important part of duct design and helps with air flow.
3) Increase a return duct size to get appropriate return air,
4) Straighten existing duct work to remove restrictions.
5) Install furnace and evaporator coil per instructions. This is where they fixed specifically what the instructions said not to do which was done incorrectly by original installer.
6) Fix the electrical wiring outside to meet code.
7) Fixed the low voltage wiring to the outside unit that had the protective insulation worn off. This probably saved me an electrical short and thousands of dollars of damage a year or so down the road.
8) Sealed/glue the condensate pvc drain line. Seriously, the original installer did not even do this?
9) Moved the air scrubber to the supply side of the unit so I will work more effectively.
10) Remove all refrigerant, vacuum, pressure test and retest the unit to make sure there was nothing bad in the line.
11) Fixed furnace exhaust pipe to go to the right direction.
12) Fixed furnace exhaust to go to correct size outlet.

At the end of the day the static pressure decreased from 1.4 to .9 and a 5-6 degree temperature drop but LaCounte wants the static pressure number better/lower. So they are going to come back and increase some of the supply ducts in our bedroom and living room because they are undersized and are not getting appropriate air to them.

The crew itself fast, efficient, courteous, meticulous, and cared about the craftsmanship. Heck, they even vacuumed up in the attic. Yup - that is right. They cleaned up after themselves very well and even cleaned up their mess in the attic.

These guys are installation artists. LaCounte, his crew, and iAirServices care about quality and will not cut corners. If you need a new AC, call them. You will know that everything will be done right and if something isn't 100% right they will fix it. And they will be transparent... LaCounte said he is not happy with the static pressure number and they will come back to fix it by increasing duct size.

If you purchase a new AC system, say a 16 SEER, and the install job is so terrible like mine was, it does not operate at 16 Seer. TBH, I would be lucky if the original installation were as effective as a 11 or 12 seer unit.
I am curious to see how this system will handle a 15 degree day, but I suspect it will do quite well. I am lucky to have found these guys to help get us out of a mess. Learn from my mistake and call them first.

I'm having trouble posting the long review as the character limit was too long....I need to figure out a way around this.

iAir quickly responded and devoted a great deal of attention to troubleshooting our AC system, getting it back in working order without even having to install any new parts. We had been without AC for 6 weeks because a previous company had Misdiagnosed the issue and had us waiting for months on a replacement part. We finally gave up, called Intelligent Air and they had it up and running within hours! These guys are the real deal: local, honest, Trustworthy and competent. They have a new long term customer! Highly recommended.

100% system replace + duct upgrade to improve R-value. Job took 3 days. The team was professional and courteous. They did their best to be clean. They treated my wife with respect and kindness (which I greatly appreciated). We are happy to have a new system installed. Old system was on its way out. Rather than putting band aid on an old system we decided to replace and upgrade. We've only had this one for less than a week and so far it is performing great. And it is 100 times quieter than the old one.

We had an amazing experience with iAir Services! We had been struggling to keep the house cool and comfortable for 2 1/2 years after buying our home, and we were very frustrated. Daniel and LaCounte did a thorough diagnosis of our existing system and quoted us on everything from repairing the current system to completely replacing it. We chose to replace the system. All of the employees who came to do the work were polite, conscientious of keeping the house clean, and hardworking (they put in 12 + hours on the first day!). Les, the owner, stopped by on several occasions to check in on the progress of the job, and after it was all done, gave us a thorough explanation of the system and how to set the thermostats.

Now that it is all done, it's like we live in a different house! The air is comfortable, moving around more, and feels amazing! Throughout the process, Les and LaCounte mentioned that the new units would be much more efficient. We have solar panels and closely monitor our energy usage, and they were right. Our new units use 75% less energy than our old ones and the house feels great.

When making a large purchase such as this, it's important to find a business that does quality work, stands behind their product, and has high expectations of their employees. This company meets all those standards and more. Highly recommended!

Michael was the most thorough technician I have ever had with air/heat maintenance. I’m very pleased I chose Intelligent Air Services to give my ac a check. My house is a brand new build & I’m glad to find out the things that need to be fixed to make my unit run more efficiently before my one year warranty is up.

Recovering from knee replacement surgery and instead waiting until Monday, they rounded up parts to at least get me through the weekend until they have to do the other work. Edgar is the ops manager was the installer or parts man that has gotten me cool. I would highly recommend Intelligent air services. Top group of people from the receptionist to the other people behind the scene. House is cool and their service is outstanding.

I am really appreciate Michael Lapaglia from Intelligence Air Services. I’ve been suffered from loud noise A/C fan outside my window from my rent apartment and many sleepless nights wake up miserably, but still the maintenance team from property couldn’t find out and they keep telling me to believe nothing wrong with it!

I’ve tried week to call around looking for private contractor, and feel such a relieve until Michael came! He was listening to me patiently and answer my questions professionally, 20 minutes he know whats going on, he contacted to the property manager, let hime know and now he have no excuse or delay fixing it up for me, it’s been 6 months.

Thank you and thank you, you have no idea the feeling of when some one doesn’t trick you in something you don’t know and genuinely try to help you, that’s priceless. The price diagnosis is very reasonable, the lady on the phone have such a friendly voice and reassure me they will show up and they did, one of company before didn’t show up on appointment because my consider not emergency:(. I will definitely bookmark this company in my future and recommend you do the same!

We have a newer home in S Austin with two HVAC units covering the main home and the second smaller unit covering the master area. Both are Trane high efficient units. In addition we have an Aprilaire dehumidifier for use as the house has full foam insulation in the attic. It came as a requirement from the builder and sold as a package. The problem in general was that the dehumidifier was on a timer regardless of the necessity of the air conditioning systems. A couple of maintenance calls convinced me something didn't make sense. I contacted Aprilaire for their best dealer in town and they recommended Les, Intelligent Air Services, company. I am surely glad I did. He is very familiar with integrating both units to work together with the Aprilaire dehumidifier so they all collaborate in sync.
We recommended and installed an intelligent Aprilaire controller in the attic with a fancy controller inside the house and now I see what its going on at a touch of a button. Les sent me his best installer Johnny and he went well beyond the job to finish the installation and do a complete update of everything related. Suddenly all makes sense and the individual units talk to each other.
I can't stress enough how good the experience was. I am finally happy with someone who really understands HVACs, and is on our side. To summarize: Outstanding work. Very knowledgeable owner. Pleasure to work with. Highly recommended

Michael Davis was professional and really went next level in not only repairing my AC but explaining the process. He was a great guy and an excellent representative of his company. I hope to not need AC repair services in the future, but if I do, I know who I will call!