Mountain City Service

Own several properties and Mountain City Service is my HVAC and plumbing people. Very responsive, honest, good folks.

My water heater started spewing water in the middle of the night and I called I don't even know how many places that claimed to be 24/7 but mountain city service were the only ones to not only answer but talk me thru shutting off my water and gas before getting off the phone. In the morning Gene came out and not only figured out my problem wasn't as bad as I thought but fixed it quickly and was one of the nicest people I have had the pleasure meeting in a while.

Our A/C stopped blowing cold air. I called Tuesday morning and a service tech arrived within 30 minutes. Within 20 minutes the tech isolated the problem to a bad capacitor on the outside condenser. They replaced it and they were on their way. I asked for an itemized bill/receipt. Total cost was $70 for labor and $135 for the capacitor. After they had left I looked up the cost of a new capacitor online and they run about $20 on the high end. I understand a markup on parts but 675% markup I do not understand, that is extremely high. I called a day later and received the explanation that the $135 is a flat rate cost to replace that item.

I would recommend them on service and but I think next time I will attempt the diagnosis myself or have them diagnose and I will find the part myself and do the work to replace it.

They installed H/A 3 years ago and just did another spring maintenance they do excellent work

After waking up in the middle of the night to the sound of running water, I discovered that one of the lines running to my water heater had split.

I called Mountain City Service at exactly 8:00 am, and within 15 minutes I had a plumber on site to inspect the issue. Big Jim fixed the leak in the water line within an hour, and inspected the areas around water heater afterwards as preventative maintenance.

Cody was extremely helpful and knowledgeable

They had no idea how my system worked, took them two days and $600 to tell me I needed a new thermostat.

They fixed our plumbing system which needed more ventilation so that the toilet didn't constantly gurgle or back up when the washing machine ran.

Had Clarence with mountain city install hot water. Very personable and did a great job.

Great Company!!!! Great Technicians!!!!! Will Definitely use again