Patton Plumbing Heating and AC

Plumbing issue between street and house. Performed a clean out, looked at the issue with a camera to see how big the issue is. Waiting on estimate for further work to eliminate the issue. Will definitely use them again.

Shane with Patton came out to take care of us. He was very professional and down-to-Earth in not only the first-look visit but also later in the week when he was scheduled to return and perform the job requirements. Slightly late start on doing the work, but he stay on task until complete. Matter of fact, both the SMS text and Facebook Messenger response times were reasonably quick with any questions I had.

Shane ran a line from our gas meter into our chimney/fire box, about 15 feet away from one another, and hooked-up to gas logs performing very clean work. Shane took the time to walk me through certain aspects of the job and answer any questions I had when peeking to check his progress. I didn't want to be a parrot on his shoulder, but I'm a DIY-er curious to see how this type of work would be performed. Gas and electricity are two areas I don't play with. He didn't mind the questions one bit.

We discovered my chimney/fire box's rear wall is oddly furred out more than expected from the brick façade, so there was some initial confusion as to why his 16" drill bit (from the exterior) disappeared into a black hole of sorts causing a slight delay and a non-unused hole in my exterior. He deduced there was sufficient space on the exterior to justify drilling from the interior (not preferred because of the impact it can have on the firebrick interior) to ensure sufficient spacing on the adjacent exterior perpendicular wall.

In light of this new unused hole in my house, it's a non-issue: my house is painted brick. Shane patched the brick with a concrete/mortar quick-setting material and even bothered to carve out a faux-mortar joint to match so it'll look like the brick after painting. I appreciated that. I have to paint most of the gas meter as well as all the newly installed piping, brackets, and anchors anyway, so, again, a non-issue but worth mentioning if this happens to you. Breathe.. it's okay. Real headaches come from having a dark blue/black house with pitted brick during a high-pollen season...

Shane was also very respectful of our property and interiors. Funny, he was sincerely embarrassed when I spotted a ~6" long piece of cut pipe in the grass. I appreciated that and further validated the quality of person Patton sent to my house.

Fortunately, there were no major surprises on the project that would result in additional fees. I paid the quoted price, and that was comforting. The quoted fee was reasonable and no surprises.

All things considered (i.e., slight hiccups), it was a success. It's the details that matter, and having people like Shane come out to the house is the difference maker. I'm glad I used Patton Plumbing Heating and A/C!

$947 to replace 4 cartridges is unreasonable. I paid the service call and sent him on his way

Emmit was awesome. Was able to fit me in and found out what was going on with my A/C system!!

Weasels…that is all I can say. I had 2 companies come out and look at my furnace, both arrived at the same diagnosis. 1 quoted $800 to fix, and these guys were at $1500. I googled the part and it was $155-$170, and both the videos I have watched on line and fact that the installation is 6 screws and 2 wires, the installation should take 15 minutes. Stop trying to rob people…:-(

My air was not cooling. It happened on Friday night & I called Monday morning and they came and fixed that same day. Polite, efficient. I will never use anyone else. A great company.

I have used Patton many times for plumbing issues. Shane was incredibly nice, found my problem right away, and fixed the leak in a timely manner. I will definitely use Patton again.

They replaced a leaking pipe under my sink that was old and not appropriate anyway. They also will give me a bid on replacing an outside hose bib.

Alway love Patton and his crew. They will always make a bad situation better.

Replaced a heating unit and gave me options on units, pricing and financing. They were on time, clean and completed the job per the contract specifications. We're highly satisfied.