Northern Tool + Equipment

I purchased an outdoor chair through the website. It had to be put together. I figured as much. I was delivered and I started to assemble it. Seemed pretty straightforward. The pre-drilled holes were in reverse. I called the local store in Madison, TN and was told I could return it there. I took it there and they did indeed accept the defective product back for a full refund EXCEPT THE DELIVERY CHARGE I PAID to have it delivered. Buyer Beware! Shop elsewhere. Seems kind of shady to me.

Always a good store to shop.. clean.. and the nicest people ever

Very good quality supplies. Friendly staff but not much so in customer service because I spent almost $400.00 dollars in store and when main item was returned I had to pay return fees that coasted almost $60.00 dollars which is a lot for someone on disability income. Most places usually return it to your card or cash at no extra cost. Hopefully that will change in the near future.

Placed an order for pickup. I was unexpectedly unable to pick the item up myself, so my husband went to pick it up. Because I was listed as the “pick up” they would not let him get the item unless I ADDED him as a pick up person. When I called the store to do so, I was informed I would have to go online, cancel my order & then reorder, listing him as the pick up! Despite the fact we have the same last name, same address, he had the confirmation email & order AND was standing right there in the store while I was on the phone they refused to let him have the item!!

Well, you can certainly bet I cancelled my order! Just like they asked - without reordering!! This was my first & last experience with this business!!!!

I can always find something I didn't even know I needed. Great store with helpful staff. Looked up a tool I needed online the website told me how many they had and wham! New torque wrench

It was good ,it a nice clean well organized store with good help.Ive been shopping there ever since it opened . It is 1 of my favorite places shop.

Have now spent the past hour in the Northern tool and equipment located @1008 Gallatin Road, Madison TN. Attempting to purchase an 1100.00 tool box and have been asked to step out of line 3 times. When I was finally able to pay for the box, it was discovered that the box is dented. Worst experience I have had in one of these stores. Would have gone somewhere else if one in stock.

Store was clean and organized. Employees were very courteous.

Harbor freight on steroids!!! Better selection. Better quality... Better name brands!

i bought two natural gas stove type heaters several years ago. I use them every winter and they perform flawlessly. I probably will purchase another one for my vacation cabin.