One Hour Heating & Air Conditioning of Clarksville

First, I want to recognize the wonderful office staff that took the time to schedule for their technicians to come out. They were very prompt and gave me as much information as possible of what to expect while answering any questions I had.

Cody was our technician. He called prior to arrival to ensure I was home and how long it would take to arrive; he came quicker than estimated.

My unit is getting up there and I'm sure has had NO yearly maintenance from previous owners, leaving us to spend a fortune every year for the past 4 years we have owned our house. Cody found the issue within the unit and was quick to diagnose and even find the part needed for our unit. The quote of repair is always the dreaded part when working with these HVAC units but he left me feeling very confident in a solution and what the outcome would be. I appreciate the honesty, professionalism and all around courtesy this company has shown. I am definitely working towards trying to bring them in the do what needs to be done.

Very highly recommend!

If you has ever had AC issues in the Clarksville summers you know how important it is to have a great, responsive company. And I will say I have nothing but great things to say about 1 hour heating and air conditioning. We have two units (one for upstairs and one for downstairs- both were just builder grade) last winter our downstairs motor went out and this is when we first used this company. They were out and went over options and went pushy on which direction we wanted to do. We replaced the motor same day with universal motor. After a few month it was having issues and the company sent someone over immediately to check out the issues and it was a defect in the motor so they replaced it without any extra “issues” with the unit.

At the beginning of the summer, we had the upstairs motor lock up and burnout- which not knowing what it was brought the Montgomery fire department and 1/2 of my neighbors out to my house. They couldn’t find a cause for the smoke and recommend to call an AC company. I then called 1 hour and they made sure to get a tech out within a few hours.

Dmetry was the tech who responded and was a great person to work with! He was not only professional- he spoke to me, a woman, with respect and confidence that I could make decisions and never talked down to me or try to refer to my husband (who was gone for a work trip)

Dmetry Walked me through options for fixing the issues and also gave the option of replacing the unit. Again without pressuring in any direction. At first I said let’s just fix the issue- but changed our decision to replace our units (our home was a rental property for years prior to our purchase and also had builder grade systems place)

The representative that came to speak over systems also treated me with respect and we ended up replacing both units with them.

Another unrelated call had Dmetry returning and again I can say nothing but great things about their techs, service call personnel and company.

Thank you for making a stressful and expensive experience not as bad as it could be- by not being pushy with products and professional your interactions made a difficult time a little less crazy.

Joel was kind, courteous and professional! Has a great sense of humor and his demeanor is so bubbly! He found the problem and will have it fixed tomorrow because he has to bring a part back. I give him five stars as well!

Francisco was awesome. He looked over our entire system and made sure everything was working properly. He helped us understand how to better take care of our system and talked to us the entire time he was working on the system so that we would understand what he was doing. Overall he was professional and quickly helped us. I will definitely be using this company again.

First off let me tell you I have been having a very hard week. I have been dealing with medical problems with a family member in another state. And when our AC whent out for two days, it was very difficult for my ASD son. Who also suffers from eczema. And the heat with sweating made it so much worse. Now One hour has ALWAYS had wonderful technicians.
But today we had JOEL come visit. Yall. I have made a new brother in spirit! This young man, listened to my venting, didn't mind my child, didn't mind our animals. AND THATS NOT IT. He didn't quite know what was causing the problem. BUT. HE. STAYED.
HE DIDNT LEAVE TILL HE KNEW WE WERE TAKEN CARE OF. He found a possible fire threat and replaced a breaker. (That hit me hard as we have had a fire before that injured both my son and husband)But that still didn't fix the problem. HE STAYED LONGER . He risked shock pulling every wire out and testing each one. Till he found what we think was the problem. And he fixed it. Then upon leaving. HE STAYED LONGER TO COME BACK AND MAKE SURE IT WAS STILL RUNNING.
brother Joel. When all my energy was used up helping others this week. Your kind words and dedication to help ME, made my heart grow even more. I bless your days and pray the lord keep you safe and happy thank you.

Showed up within two hours of my entering the request on their website. Super nice fellow. Fixed the problem and was gone in less than an hour. Very positive experience. My house is cooling again!

Cody was very professional and knowledgeable. He was efficient onsite and got the job done. Very thankful for him repairing my duct work that was caused by water damage. Also thankful Dry medic restoration for their great work.

The AC stopped working for my upstairs and Cody was able to come out the same day and quickly found and resolved my issue. Throughout the whole process he patiently took the time to make sure I understood what was happening and answer all of my questions. For sure will be my go-to for future needs!

This company was the most professional, courteous, and helpful that I have ever dealt with. This was from my mother's house who is sick and on oxygen. They put her to the top of the list and got her a new unit within days. Would highly recommend this company and their staff. Thanks for taking care of my mom.

We had been without AC for two days and let someone we know work on it. Unfortunately that ended still with no cold air. I called one hour and they added me to the after hours emergency. Joel was great! Stayed until he got it working! Ended up being a bad wire. If we had called them from the beginning we would have saved almost $1,000! They will be my go to people for all HVAC repairs!