Mister Greenway Plumbing, Heating & Air Conditioning

The young man very prompt, polite and professional. He quoted the prices up front. The repair he did looks great, it's neat and protected. If all your services and people are this good, you'll be hearing from me again. I have lots of things I want updated. Thank you thank you thank you!! By the way, my sister Manita Arnold, recommended you and gave you a great review also.

Patrick communicated with us before the appointment to give us detailed time estimates. While at our home he was thorough in his assessment, examining all possibilities for our leak before diagnosing the problem. Greenway was very professional in taking my call, making the appointment and sending a plumber quickly and in the time window. They provided excellent customer service (this was during a snowstorm where there was high demand for plumbers). I called Christmas Eve to make the appointment and he came Christmas Day so we could get our water turned back on. Thank you Patrick, your team, and Greenway!

Josh was very knowledgeable and did an outstanding job. He took time to view the issue and explained the process make sure I understood what was taken place and why. Thanks so much for being so kind.

Me GreenWay was fast and efficient. My fridge has not been working too and bottom for over a week. He dx’ed the issue in less than 20 min. My compressor had locked up and I needed a replacement. Unfortunately there was nothing further he could do to correct the issue but contacted the rental company to let them know of the issue. The bright side is I am getting a replacement while they wait on the part for the other one. I am pleased with the outcome and resolution.

The Greenway HVAC technician, a young man named Zacc, came out this morning in order to perform the annual spring tune up on my central heat/air. True to form he called about 15 minutes before we would be arriving. When he did arrive he got immediately to work. He did the whole checklist in less than 30 minutes. Zacc is a fine fellow, and both competent and personable. I trust him. Excellent work.

UPDATE: I don't normally edit or change my reviews, but I believe it is warranted in this case. I spoke with a supervisor named Jason and with the company President, Devin Williams the day after my first review. Both were very apologetic and went above and beyond in resolving all issues in a timely manner. Jason sent Larry to resolve our issue and had the issue resolved within an hour of his arrival! Larry was professional and knowledgeable about our issue. He was also VERY thorough. He tested the heat pump, emergency heat, and the air conditioning before pronouncing the issue resolved. Zach then made a followup visit today where he looked everything over and assured me that he was ordering a new door for the inside unit. Devin, Jason, Larry, Zach, and Bobby have all been a pleasure to work with over the last week. Thank you for goign above and beyond!

Trevor did my yearly maintenance on our HVAC systems to get them ready for summer. He was on time (even early), described the process, and got everything done in a timely manner. We will be asking for Trevor in the future!

Feb 2023 Joe M did an excellent job locating our attic leak and repairing it. His plumbing knowledge was so appreciated. Joe was most courteous and communicated each step and pricing to us. Mr. Greenway thank you for a great technician like Joe M.

DON'T SIGN UP FOR VIP SERVICE OR AUTOMATIC DRAFT! I signed up for automatic draft payment for a/c service. After a year of paying I called to schedule a service appointment only to be told the first available was a month away in the summer, therefore I cancelled my service and automatic draft payment. I checked my account a couple of months later and they were continuing to draft my account. I called and weeks later a refund check was mailed only for the next month for them to draft my account again. Don't fall for the scam!
Update: The CEO contacted me and spoke to me regarding my concerns. He also informed the office and I was contacted by office to correct my concerns. The service technician was nice and friendly. I'm am cautiously optimistic about working with them, and looking forward to continuing to do business with them.

Jacob was professional and did a good job repairing the issue we had with the water supply line (toilet) and changed out the flush valve for good measure.