Cross Mechanical

Cross Mechanical is a phenomenal company! Highly recommend! After a terrible experience with a different HVAC company, Cross Mechanical was a breath of fresh air. They were very prompt and able to make it out to my home to diagnose my broken air conditioner within a day. Kevin was transparent with what was broken and what repairs and replacement would cost. If you’re looking for an honest company to service your HVAC, then give them a shot.

I was referred to Cross Mechanical several years ago and what a blessing that was. I cannot laud the services and professionalism of this company high enough. I have used Cross several times and even in the highest-demand time periods, it has never been more than a 2-day response time. And truly, I can only think of one time that it wasn't the same-day of placing the call. The service people are friendly, informative and provide maintenance tips to help avoid costly repairs or replacement. And speaking of cost, I have obtained quotes from several HVAC companies and Cross Mechanical is by far the most reasonable. I believe in supporting small business and this is one small business that deserves nothing but positive promotion and referral.

They were very rude and condescending...they would not give me a quote! They were recommended to me by a neighbor, so I sent them an RFQ. Near the end of the RFQ, it said that it is an objective (goal) for the system to last a long time (25+ years with little maintenance...I note that the system that I currently have has lasted 31+ years so far, so I don't think that to be an unrealistic goal…regardless, it is a goal, not a requirement, and no other installer candidate had an issue with it). I think that ANY customer/homeowner, getting a new and expensive HVAC system, would want it to last a long time.
Their representative, Jill, called me the following Monday, and said that they could not warrant the system for 25 years. I told her that I was not asking for that, or for any warranty past what they, and Trane, typically offer (i.e., it was an objective or goal, not a mandate). Jill argued with me in a condescending manner, saying that I really wanted a 25 year warranty (she just knew it). Jill basically called me (her customer) a liar! I told her that, since I wrote the RFQ, I know what I says, and I know what I meant to say, and what I want. Since Jill “ticked me off” and didn't seem to understand the difference between an objective and a warranty requirement, I asked to talk to her superior in order to try to solve the problem.
I told her superior (Kathy) that I did not appreciate her subordinate's condescending attitude, and that she was insisting on misunderstanding the RFQ for some reason. I told her that it didn't matter anyway, since an RFQ is not a contract or warranty, but a request. After some unproductive discussion, I agreed to re-submit an edited version of the RFQ (with the long lasting objective removed), so that there would be no confusion, and since that objective seemed to be a real problem for them (something that I still don’t understand).
I resubmitted the edited version (again, I note that removed objective was not an issue for any other vendor). Kathy said that she would review it with her boss and let me know what they decided to do the next day. They did not respond after two days, so I called them to check on the status of their decision, as they had not gotten back to me. Their representative said that they hadn't done anything, so I thanked her and hung up. Evidently Kathy and her boss sided with Jill, and not the customer (me), since later that day they sent me an e-mail saying "After reviewing your RFQ we feel that we are not a good fit for your project. We recommend that you contact a larger company to better serve your needs." That is a highly suspicious response, since the system I requested a quote for is a residential system that is very similar to the system that they just installed for my neighbor!
Obviously, they did not appreciate that I "pushed back" when Jill basically called me a liar, and since this is their busy season, they evidently don't care if they turn away good business. So their response is going to cost them a good chunk of business (>$30K), and they don't seem to care. They are even willing to lie about it. They also were rude and condescending and unprofessional. Basically, this is terrible customer service and I won't ever use them! It's too bad too, as I was really giving a lot of weight to my neighbor's recommendation.
I can't help but think that a company that is so sensitive about warranties has had a bad history with them (i.e., having a lot of warranty claims/work on their installations?). Because of this, I question the quality of their work and I will gladly use another installer that values their customers as well as the truth. Actually, I am glad that they were so rude “up front,” so that I could "dodge that bullet" and not make a potentially very expensive mistake! There are plenty of other, better HVAC vendors out there, vendors that understand that customer service is important and that do not pick fights unnecessarily with their customers. No problem on my end. I just wish that they had not wasted my time.

Was referred this company from a friend, and have never looked back! A "real" level of proffessionalism, combined with a quality of work second to none has made my experience head ache free. Thanks again, A. Cross Mechanical, its great to have a local company, that cares!

I can't believe how fair their prices were. I had a quote for over 10k for a new entry level hvac from a different company. When I called them up and got my quote for my new Trane, the quote was way lower and service was great. I just got my new hvac 3 days ago and while the cost is never awesome to have to pay, it was still way less than their competitor. You should definitely check them out. I will be a customer for as long as I'm in the upstate.

I've used Cross Mechanical several times. Always a great experience with quality dependable work. Never been more thankful than having the AC go out on a summer holiday night and having Lin save us from a miserably hot week! Thank you! - Tricia

I enjoyed working with the Cross Mechanical team doing a building wide inspection of the HVAC systems. Always pleasant and efficient to work with.

They are ever professional and they do high Quality work. They are very nice people to work with , would not use no one but them.

Excellent service. Very reliable and trustworthy. I've been using them for years for clients and my own home.

Came out and assessed ac issue. Very professional and was able to fix our issue.