Carolina Climate Control

Company Representative Travis, provided excellent and informative customer service.
Technicians Randal and Ryan were skilled and efficient in the installation of our new HVAC system. We highly recommend Carolina Climate Control.

Josh responded with same day service with fantastic knowledge of the system and very helpful information outstanding service.

Bryan B with Carolina Climate Control was knowledgeable and effective in solving our ac issues. He was personable and he solved the mystery of the background on the system.

I called Carolina Climate Control to do some routine maintenance because I saw they had good ratings, but I’m leaving this as a 5 star review because I have concerns about possible scrubbing going on here and don’t think a lower one will stick. I will say that their technicians were on time and very friendly, but I feel like they were trying to take advantage of me. They ended up doing a diagnostic rather than a service because there was something clearly wrong with one of the units. That’s fine with me, I’m not from an area where we need AC so I’m unfamiliar with how the unit should run. They also told me the unit was no longer under warranty, and that because the part was so expensive they recommended I just replace the whole thing. An estimator came out a few hours later and gave me a quote to replace both of my systems and nearly all the ductwork in my home, I think the full number was between $25,000 and $30,000. I decided to get a second opinion, and the other company showed me that it was a completely different part than what was diagnosed. On top of this, it WAS under warranty and he was able to fix it same day for under $300. Maybe there was some merit to what the guys from Carolina Climate Control told me, but I’m glad I didn’t jump at their offer. It feels awfully shady to me.

Installed new HVAC system. We had the proposal with several options and installed within a day! Just in time for summer !

Carolina Climate Control installed a new Hot Water Heater replacing our 20+ year old one. Andrew the technician was very thorough and did an excellent job. Carolina Climate Control installed our new Heating and Air unit three years ago and also did an excellent job.

I highly recommend Carolina Climate for your HVAC work! Alex, Ryan, and Russell make a great team and their work is outstanding.

We pay for the yearly maintenance service for our HVAC system. Today, we had a routine appointment for our heating maintenance. During the appointment, the technician (Joe Alvarez) was testing the emergency heat and our house started filling with smoke. Some times this can happen with dust build up over the months of no use, but this was definitely not a normal situation. He remained calm and immediately began diagnosing the issue while I called 911. He remained on site and worked with the fire department to diagnose the problem, resolve, check and recheck to make sure everything was safe. There was a piece of bark that had somehow gotten blown into our heating coils from our ducts. He pulled the system apart, found the culprit, and put everything back in a high intense situation. He was calm, professional and literally saved our house today. We are forever in his debt for remaining calm and working with the fire department to ensure our house was safe. I think this was the best sales pitch ever for having a yearly HVAC maintenance plan, but I hope no one else needs this pitch. Thanks to Joe and Carolina Climate Control for making this terrible situation a best case scenario.

My air conditioner was not working properly, and when I called the office, I received a same day appointment from a very pleasant receptionist. Andrew came to my home on time and quickly went about diagnosing and explaining the problem. In a few short minutes my AC was up and running-- and an uncomfortable weekend of living at 85 degrees was over. The fee was reasonable and the service was professional and courteous. It is so refreshing to know that I now have a trusted name to call if anything else happens.

Joe Alvarez has maintained my system for 2 years through semi-annual inspections and periodic repairs. He is timely, respects my property and is very personable. He keeps me informed as to the condition of my equipment and maintenance options. I highly recommend Carolina Climate Control and Joe Alvarez.