Reviews (100)
The service call for my air conditioner, was very responsive. Brian was friendly and professional. I had to follow up with the sales but they are coming out the next day which is great. We'll see how the rest of the interaction goes, need new AC and possibly furnace.
Kevin has been servicing our HVAC equipment for 20 years. He is great as is the rest of the Quality team.
When they were going to be unavoidably delayed they called and we were able to reschedule. “Sky” was very efficient in resolving our A/C problems. Thank you!
Vaughn came to my house for a service check-up and he was great. Quickly identified the problem and did not mind explaining his findings.
They are awesome. Quick to answer the phones to take your call. Our guy that came to service our air conditioning system even admitted that he had to call one of the "more seasoned guys " to ask him a question. I very much appreciated his honesty in telling us that he didn't know the answer and had to call someone. Awesome
Dan , the service man , is tops . Get rid of him and I may seek another service . 😀
Quick response, Jake was very professional and did a great job!
I recently (03/2023) purchased a new Carrier furnace and air conditioner from Quality Heating and received exceptional high quality service. The installers (Mike, Ricky and Simon) went above and beyond showing sincerity and integrity, offered valuable advise and answered all my questions. Mike, Ricky and Simon are extremely professional, knowledgeable and went the extra mile at every stage of the installation process. I am extremely pleased and would recommend Quality Heating to everyone. Kathy LaValley Thank you.
review from Betsy Borowski. Thank you, Quality Heating, for sending out two very competent servicemen to repair my furnace. Both Danny and Pat were personable and informative in explaining things and answering my questions. Danny was here first to diagnose the problem and was resourceful in finding a temporary fix while parts were ordered. Pat came two days later to do the job—in a very efficient and timely manner. Both were very respectful of my property. The review written above is not from the service on March 8, 2023! .
Kevin is thorough and professional. Here when we need him. Thank you
Service Dept is excellent. Sales however, anything but. I had an appointment with an estimator to come to my business to quote me on new/replacement furnaces. He never showed up or called why he didn't show. I called that evening, talked to the estimator, set up a second appointment and had to ask if he would at least have the courtesy to call if he wasn't going to show. When I spoke to Nicole about it, no apology, just, "I'll relay this message." The estimator showed up, on time for the second appointment, snapped a few pictures of the furnaces and left. Didn't explain the work that would be done, didn't ask if I had any question, go over replacement furnaces. In and out in 10 minutes. Received a simple proposal - (other proposals were 2-3 pages, going in depth to the scope of the project). I get the impression Quality Heating didn't want my business & really wish they had said so before I set up the appointment. Despite their excellent service dept., I won't be calling Quality again.
Bryan is most talented and experienced. He is trustworthy, and makes the customer feel valued. Most highly recommend.
Technician arrived on time, listened to what I believed to be the issue, assessed the heating system and went to work to resolve the problem and explained what he did and how the system should work going forward.
I had a great experience with Quality Heating. I called in a panic that my furnace was blowing cold air during below zero temperatures. Greg G. arrived the next morning and was kind, courteous, and efficient. My furnace was back up and running immediately. He went above and beyond by fixing the furnace quickly and also fixing a blocked register in a bedroom to allow more heat to circulate. Thank you!
I am writing this review after 2 years of using their service to give their service leader a reasonable time for their expert level predictive analysis on my Furnace and its failure. On a holiday during cold winter season my furnace stopped working. Called Quality Heating company with lot of trust as they are in our neighborhood and one mile away form my house. Based on my problem description, the tech I talked to , predicated that it would be a secondary heating exchange failure. And he happened to be correct but keep reading to know how the story turned out. The tech also confirmed that it can be fixed by replacing with a new one. Since it was holiday, I was ready to pay their demand for double the repair cost. I was desperate to get my furnace fixed which I think they realized. However, the technician, as soon as he arrived and learned my furnace is 18 years old, and without running any sort of diagnosis , he changed his predication and said there is Primary Heat Exchange cracked and it would be expensive repair and recommended me to replace the entire unit. I asked him to run diagnosis. He said it would cost $2500 or more just to open the box and run diagnosis and didn't show any interest to run diagnosis. I realized that the tech didn't come with an intention to fix the issue. He didn't even reveal that my furnace's secondary heat exchange had known failures for which the Manufacturer actually extended 10 more years of warranty. The worst part is he charged me $517 just for coming to my house, didn't repair or correct the problem. The tech made some calls out side of my house and talked to the lead tech. He came back said he will waive that $517 charge if I go for Furnace replacement with their company. Ahhh. now who can't understand what they are trying? As anyone can imagine, they just found the opportunity to lure the helpless customer. I contacted another company. We managed with space heaters for next three days. The very next working day the o
Experienced service tech. Very thorough/detailed maintenance program. Tech explained every test and maintenance he performed. Plus answered all my questions.
Anthony Zenefski was an old high school acquaintance, so I figured I'd see if he could help me. He exceeded my expectations regarding professionalism, knowledge, and Quality of work. I was rather blown away. I'm sure if you were to use him or anybody under him, you will have no regrets.
Jake did a great job! on time, professional. Will continue to use QHSM for my home and rentals.
Excellent service in every way. On time, thorough and efficient. Greg is an asset to your company.
Had Quality Heating service our 10 year old boiler system and I was more than impressed by the service I received. Anthony, the technician, was very knowledgable about our system and very professional. He pointed out what could be a potential issue in the future but did not pressure me to take action at this time. Quality Heating came recommended to me by another trade professional and was very happy I followed up with this recommendation.