Reviews (72)
As a weekend handyman, it's difficult to find the parts that I want to use at the large home stores. I went to the local Granger in Salt Lake City, Utah, and was waited on by Ben. Ben spent a lot of time with me, went above and beyond to help me figure out what I could use to change the venting in my house. What he suggested was perfect, and far less expensive than what I would have paid at one of the large box stores. Thank you, Grainger!
Maria was so helpful and patient with me . Really went the extra mile .
No creo que todos sean así, pero la que me atendió lo hizo de muy mala manera y mal carácter, deberían entrenar mejor a su personal 👎👎👎
Associate went above and beyond to help me. Highly recommend. Thanks!
First time here. Had a great experience. I was a little bit worried that this would not cater to an individual homeowner, but it was totally fine. The process was easy and the staff was friendly. They have a bit of a different set up from a big box store. You work with someone at the front to put together your order, then they go into the back and gather it all up for you.
I promise it's not worth the hassle. Just order from amazon. I made my order with the total $208 on the 31st the bank says you took $180 and then tried taking $48 more instead of $28 and they blocked it. I keep getting told the money isnt charged until i pick it up but I also go a email from you and a survey saying I picked up items I called the store and they said it must be a mistake my order isnt even ready yet. Now today you guys say you got $78 and want $130 at the store and the bank says ive paid $180 and $28 is pending. Listen i'm just a customer there is no way i could have caused all this mess this is a grainger problem.
Great place very precise on there work 😁
Always useful and helpful customer service.
Why is there an express lane for preorders and I still have to wait 20 minutes to get my so called express pickup?
And I have to be honest this was my very first experience with Grainger industrial I was looking for parts that I could not locate anywhere else and I had the pleasure of meeting Ben at your Salt Lake City location. Not only was he very knowledgeable extremely friendly but in my opinion the front line face every company should have when they are in the service industry. I had no doubt that I could find what I was looking for at Granger but I never thought that I would walk out of Grainger feeling like I walked out of the Four Seasons… kudos to Ben !!!! Now I’m going home and making 5/8 holes in everything I can to get good use of that tap !!!!
Quick, efficient, friendly, and fair. They had what I needed; where I had trouble finding it elsewhere..
We ran Maria through the wringer trying to find some air fittings. She was pleasant and competent throughout. Awesome job!
Friendly service. Great selection
Great experience! Found what I needed and ordered it online for pickup. I showed up and was quickly taken care of and out the door. I will be returning for sure! Thank you
Front Desk Erika Mendoza help me to find motor.great job .👍 I was Looking for very unique motor and checked must of the stores in town couldn't find it.
Richard was so helpful with my return.. Very kind!! I always get the greatest service when I come in. Thank you!
Thay have everything I need plus great service thank you.
Ben was a real professional and able to figure out what my needs were even though I didn’t. Great job Ben
The Customer Service is very good 👍🏼 👌 👏
The person at the counter was very helpful and was able to fill the order