Reviews (100)
great work and very nice. highly recommend to anyone.
Called them at 8AM on a Saturday morning after a long night without AC. He promised to get to me same day. Was at my house by 1PM and had my AC running by 1:30PM!! Would recommend them a million times over!
Chris was very knowledgeable and helpful! Thank you for taking the time to explain everything! Would recommend 100%
Came to save the day on one of the hottest days in Texas. Professional excellence.
Our upstairs AC went out during a heat wave. All my children’s bedrooms are upstairs, and none of them could sleep in their rooms because of the heat. Chris was an awesome technician. He came out within 24 hours of our call, and repaired our unit within 30 min. My kids are so happy to be able to sleep upstairs again!
We loved our experience with Thayer!! Jonathin was super honest, helpful, and kind. Highly recommend using this company whether you need a repair or a servicing. Oh, I called yesterday and they made time for us this morning - we were impressed considering the time of season. Very pleased!!!
I guess I am the anomaly to all these reviews. We have not had good experiences with Thayer. We had a brand-new system installed in December of 2019. Nothing but issue after issue after issue with the system and technicians responding. A total of TEN visits in in 3 ½ years correcting issues on this new system. Leaks detected and recharging of freon multiple times. Had to replace the evaporator coil TWICE since the new system was installed. Technicians cracked the drain pan with the first warranty replacement on the evaporator coil and wired something incorrectly. A supervisor caught both issues on another visit months later. When repairing the cracked drain pan the technician took the pvc P trap to the drain line, full of water, and tossed it over into attic insulation, allowing the water to drain out through my ceiling dry wall and staining it. When cleaning the drain pipe the technician blew air into the drain line, dislodging sediment down to where it connects above the P trap in our half bathroom sink. The technician didn’t bother to clear the bathroom sink line and the sink stopped up after he left. Upon replacement of the SECOND bad evaporator coil the technician found that a previous technician broke the UV light and left it just hanging to the side door of the air handler. Another visit for a failed capacitor. Another visit for the outside unit not staying on, in which the technician could only tell me it’s something to do with the pressure or a communication error…but would not offer me any solution and left. Final visit from a supervisor confirmed the freon had been over pressurized likely when they installed the second evaporator coil. The supervisor released some of the freon which then prevented pressure switch from constantly tripping, which then started to properly cool house. Why the previous technician couldn’t do that I have no idea. The only positive experience I had were from two supervisors, Kurtis and Chris, that showed up on separate occasio
Thayer A/C is now our service provider. We were with another company but the professionalism and knowledge of the service techs from Thayer won our business. Fletcher was great and he went right to work and fixed our unit to perfect working order. I am very happy and confident with Thayer!!
The entire crew was so professional and very nice. The installation was fast and the new air conditioner works great!
They’ve been the effective, easiest, most timely and cost effective HVAC company I’ve ever used!
Amazing service and honest work, I had Thayer air conditioning come out on Memorial Day and service my condenser at 10AM Jonathin Peck my technician was quick to find the problem I would highly recommend to everyone.
Another company came out & did minimal work on our HVAC system on a Saturday, said they needed to order a fan motor but couldn’t order until Monday morning. I contacted them Monday morning and they were waiting for information from Trane. Same story on Tuesday & Wednesday. All this during the Heat-Maggedon! Finally gave up & called Thayer Air. They arrived within 1 hour, diagnosed the problem (not fan motor), recharged system (low coolant), inspected system. Christopher was professional, thorough, patient, & polite. If you need HVAC service, do not hesitate to contact Thayer Air!
Very honest professional company and Fletcher Moore is an awesome technician.
Great service by Vincent and Fletcher! They explain their evaluation actions very well.
Technician was knowledgeable and he took his time to answer all my questions. I didn’t feeling like he was trying to overcharge me, but to give me the best quality. I had already had previous quotes and this one was sig less than the highest bid, but still had value and effectiveness. The air is def cleaner!
Best HVAC service in town... And I've tried lots of them! Fast, friendly service.
Jonathan was a very knowledgeable AC technician. I would recommend this company for all your AC and heating needs.
Jonathin was professional, informed and timely. Would recommend to anyone In The NB area.
My technician Fletcher was very knowledgeable about his job and did great work on fixing my AC issues. I would recommend Thayer for all your HVAC needs.
Best HVAC company in the New Braunfels / San Antonio / Austin area! All of their technicians are well trained, skilled and professional! From top to bottom, the entire company provides timely, professional and courteous service! I highly recommend Thayer for all of your HVAC needs!